Win not credited

• Won a full house prize last week which didn’t credit to my account I’m still waiting for a response to my complaint. I’ve made several attempts to contact them to no avail

Keep away from this site

• Keep away from this site. Absolutely diabolical. Took my complaint to the gambling commission. I have mental health issues and they just keep letting you deposit.

Vaping

• Subject: Suggestion Regarding Vaping Policy TransparencyDear Customer Service TeamI have enjoyed visiting several Club 3000 Bingo venues and have had many enjoyable evenings. However I would like to raise a concern regarding the visibility of your vaping policy across different locations.Some clubs allow vaping within the main hall or shared areas and I believe it would be beneficial—and responsible—for this information to be clearly indicated on your website i couldnt find this. Vaping releases fine chemical particles into the air which may pose discomfort or potential health concerns for some individuals particularly those with respiratory conditions such as asthma. While current research on the effects of passive vaping is limited the precautionary principle suggests that businesses should exercise a duty of care to both their staff and patrons.Clearly stating which venues permit vaping in communal spaces would enable customers to make informed choices about which locations best suit their needs and comfort levels. Transparency in this matter could go a long way in ensuring all guests feel considered and respected.Thank you for taking the time to consider this feedback. I hope it can contribute positively to your continued efforts in providing a welcoming and safe environment for all.

Staff

• Really needed to write this email. Myself and my husband visited club 3000 in Preston Lancashire. three weeks ago.the intention was to meet up with my sister and a friend we had not seen for over twenty years. It was a brilliant night.but unfortunately the friend we met with became unwell. The staff were amazing they spent time with our friend and offered to ring her daughter. They contacted the ladies daughter. And she was taken to hospital. I cannot praise staff enough. You are an amazing team.

Staff need some customer service training

• Never full sometimes its about a quarter so easier to win. I use Doncaster and the staff need to work on their manners and customer service skills. Only thing that saved the miserable mare on the ticket desk and Donna with the envelopes from a telling off last week was my big win .

BINGO IS GREAT

• Staff are great at this Huyton bingo Millie Morley is the best staff member here always smiling and treating customers with nothing but respect honestly and all the staff members are great people if you go this bingo make sure to give the staff members nothing but respect because they deserve it

The atmosphere is brilliant the are…

• The atmosphere is brilliant the staff are amazing club 3000 is the best

Stay well clear of online site

• Stay well clear of online site

STAY AWAY MAKE IT IMPOSSIBLE TO…

• STAY AWAY MAKE IT IMPOSSIBLE TO WITHDRAW WASTED FULL DAY AND A HALF TAKING PHOTOS OF I D over 100 photos unsuitable but have used exact same I d on every other site with no problem Stay well away wished I had they have my passport my 2 day old bank letter my driving licence I have sent over and over and over soul destroying

Absolute shocking site

• Absolute shocking site spent most of 20 quid a week on this site and the other night i wagers a tenner and got 10 bonus soon as i used my real money and onto my bonus i won 500quid went to withdraw and it said i had to wager over 2k to get it to turn to real money? How does this even add up? Surely this is wrong? anyhow i span and span to get my wager down and ended up winning 1k still couldnt withdraw said i had to wager a further 200 quid or so so i got down too like 800 quid soon as i hit that wager my money went down to 250 quid???? they took away over 500 quid from my winnings? Went to withdraw that out and couldnt coz i needed photo ID ? how does one even send one in? anyhow deleted app never again this has to be wrong in so many ways!!!

Shower of s@#t

• What an absolute joke of a site this is they will allow you to spend money and keep spending with no bother the second you win they want everything and I was more then happy to provide my I.d only to be told for 2 days OOPS SOMETHING WENT WRONG PLEASE TRY AGAIN and try again I did for 2 days and when you want to complain you get a ticket number and noone to talk to the policy of this site is backwards and a crap show poor poor quality and I will not be leaving this but I also wont be going back on the site

Poor management and totally lack of control.

• OK. Firstly I wont to say .I have been to club3000 bingo at Bristol many times .And it has always been good. But I went on Monday afternoon 11/11/24 .And it was disgraceful. There was a table next to me ( table numbers 248 249 210 212 .) .Were utterly embarrassing and more importantly totally disrespectful. The noise they ere making was outrageous. They all should be banned with immediate effect. I missed so many numbers I lost count especially when doing the table tops games .I may have had winners .Who knows .I missed so much I lost track. Whilst there is a break between bingo sessions there cannot be that amount of noise levels it is not on .And more importantly the management team in particular ( the bingo caller Darren ) .Did absolutely nothing about and that us not acceptable and they need to get a grip of themselves and start running the club better and properly. Because we are paying out a lot of money and that amount of noise in between there bingo sessions is not acceptable and clearly not good enough And all the management team need to get a grip get there act together and run the club better and properly. Many thanks ! . Craig Thatcher .

Myself and my daughter went to club…

• Myself and my daughter went to club 3000 Hyde road last night and was greeted by a lovely lady called Vera . The night was going well until the pet machines kept going down so you had customers constantly shouting saying the machine had gone down. Chris the caller was amazing .

You cant take winnings out unless you…

• You cant take winnings out unless you win over £19.99 you can put £10 on but if you win £10 you cant take it out I wont be playing nomore cos many a time Ive got to £18 and wanted to take £10 and you cant wrong wrong wrong

Promotions are Deceiving !

• Rigby Road- Blackpool.Reasonable prices on bingo and food/drinks. Dont play on the bandits on a few occassions I punted 200gbp (2 quid punts) and the most i won was a 5er no bonuses) other players were saying the same. Twice now i have made a descision to go based on a promotion I recieved via text making it sound as if I had won half price on a pet or free book got there n alls i saw was everyone with them I asked the clerk has everyone got one of these? I was told only those with the app my friend doesnt have the app and he got one!!!! I asked another who didnt have the app and they got one!! Then there was the winners night if u won u got a free night so i went to that one when i got there they were handing them out to everyone!! Really boils my blood these tactics. I WOULD LIKE THE TRUTH SO I CAN MAKE AN INFORMED DECISION!!! Other than that its a pleasnt enough experience.

Wanted to withdraw my money problem after problem

• Wanted to withdraw my money. The amount of ID I had to send was beyond ridiculous. Plus I was charged £2.50 to get my money back!They kept rejecting my payment card with middle 8 numbers blocked out but will not give me the feedback as to why. It has been over a week of trying and now the money has said “pending withdrawal” for 4 days. It eventually took nearly 2 weeks to withdraw £110. Ridiculous. I won’t be visiting that site again thank you! Mecca Bingo just processed a free instant refund back to my account I paid with via Apple Pay! Unfortunately your probably only reading this now your in the same position.

Food was awful on the Caribbean night…

• Food was awful on the Caribbean night at Hyde Road Chicken was red in the middle and plate was pilled up that much I had to take some off and put it in another plate went to take it back and the first manager was nice and offered me a full refund main manager was rude saying I wasn’t fussy it was just to much on my plate and I could have £4 instead of my full refund I was told the chicken was pre cooked and they warmed it up I ain’t happy due to being this way and the way I was treated never again

Disgusting bingo site rip you off they…

• Disgusting bingo site rip you off they do not go by their own rules. They make them up as they go along never go there again void club 3000 bingo in Cwmbran The manager is as helpful as a brown paper bag in a rainstorm honestly I will never ever go there again

As Far as bingo clubs go

• As Far as bingo clubs go club 3000 is a good place to go especially when they have offers on my only criticism is that with the spread if covid again they never clean their bingo bees always dirty Cardiff and Cwmbran need to revisit their cleaning routines

Club300 Old Trafford

• Went to this club 3000 old Trafford tonight and I misunderstood the caller 6 times sounds like he speaks though is nose it very off-putting . Either he got the mic right up against is mouth . Surely there staff there who can clearly call and be understandable