Was very helpful and answered all my…

• Was very helpful and answered all my questions..

Can I complete my free spin

• Can I complete my free spin

The staff member was so helpful and kind

• The staff member was so helpful and kind

My date of birth 23/06/1986 can you help me complete my withdrawal update document

• I thought that trustpilot.com was very good and even the live chat bot referred me to a real agent within seconds of me asking.Also I really enjoy playing galacticwins.com as the bonus promotions for depositing are really fun and enjoyable experiences Thanks to the agent at galactic I spoke with earlier cheers trustpilot.com

I thought that trustpilot.com was very…

• Eleni was awesome efficient and helpful and friendly. Solved the technical issue without delay.

Agent Eleni was great

• Awesome 👌 👏 👍

Awesome 👌 👏 👍

• I have been ripped off twice by Galactic wins casino and boo Casino saying I bet higher than I should have on my bonus spins. Which is a bunch of crap even though they show that I have made a bet the tire I don’t believe I did that. I feel totally ripped off. I was one shorted 200 from boo casino and 300 now from Galactic. Be careful when going on these sites because they don’t wanna pay you.

I’ve been ripped off

• Good game love it

Good game love it

• Good service

Good service

• Good assistance and fast

Good assistance and fast

• My worst casino experience. After spending thousands I contacted live support on closing my account. The cs did not succeed in that in live chat instead they keep spamming emails and disabled my account from having any bonuses. The games seem to have low rtp and rarely when I have won they wont process my withdrawals some have waited up to 24 hours.I have been in contact with customer service several times and once again about closing my account. The agent clearly not speaking my native language is using translator to communicate with me and every reply in live chat took several minutes. They offered some bonus for the previous losses and bad experience. But in order to get them they asked me to finish KYC. I agreed to it and tried sending documents through their website but the files wouldnt upload. I had to fill in the info several times and take new photos bevause the website was broken somehow. Also sometimes when I play games the website just logs off randomly.Anyway it has been almost a week since I have provided all the information for KYC but I havent got any bonuses they promised unable to claim any deposit or cashback bonuses and even the withdraw didnt seem to work in time so I ended up playing (losing) even more. In other casinos the withdrawal works in one minute when using Trustly but not in GalacticWins casino.With such terrible experience I cant recommend this casino to anyone.

My worst casino experience

• Janusz was the best this dude not only helped me out but spoke to me like a friend this dude should be getting a raise customer service the best Ive had!

Janusz was the best

• Awesome customer service. Friendly and very helpful

Awesome customer service

• I actually love this casino their assistance is great they have great slots great winnings theres just one thing that starting to get dissatisfied the facts that its going on 4 days and I still havent got my withdrawl its surprising that I have never been in this type of situation with no other casino none the most Ive waited for a withdrawl is 36 hrs at the most.

Great casino just one detail I dint find interesting

• I actually like the bot. Its helpful and it connect you to an agent upon request. You can ask it anything and it usually has the answers. If that fails the team(of humans) at galactic are an even greater help. Thanks to Rebecca for your help this arvo. Awesome work guys

Great staff

• Im still waiting for my bonus to collect but other than that its been kool

Im still waiting for my bonus to…

• Very well looked after good communication skills with the chat service love this site

Pretty good so far

• Great customer service some great bonuses available and easy gameplay

Very well looked after

Great customer service