I credited my account for a bonus With…

• I credited my account for a bonus With the bonus code and never got it! I thought maybe I needed to wager the deposit so played it then still nothing contacted customer service who toldMe that now the money has been played no bonus or spins can be added. Total rip off and constant emails.Edit. - in replyTo your response you’re right you can’t find my account because I deleted it after this fiasco.

Unbelievable how this company still…

• Unbelievable how this company still operates ! I was robbed for £700 3 years back they were closed by the gaming commission between then and now but still no change ! Everyone experiences the same ! When is enough gonna be enough Vile scum

SCAMERS - No payment after huge win

• Hi had a huge winning on there sister site Casino Gods on 10th Nov of £30000 I have not got any update since Dec 19th I have raised my case to the casino and to Genesis site as well however nothing has been done. They have no closed there operations and no updates as such. What is happening to my money and why they not responding. Been governed by UK gambling commission and Malta gambling authority does this give no protection to the players?

They dont keep to what they say at…

• They dont keep to what they say at all made some earning from their online platform and they didt want to release it back to me at all after continuous emails I sent they wouldnt even reply on time. They wanted to hold on to my earning but got assisted by futuresaidcom and had my earning released to me. Was happy I didnt allow the pressure get to me because I was already tired of the stress they were putting me through even tho they are regulated in the UK and Malta. It is totally unacceptable but happy its all said and done now.

This is my favorite casino to play at

• This is my favorite casino to play at because I feel I dont go on a losing streak as much as the other casinos. The customer support is always quick to answer my questions. There is free spins on monday if you have deposited and played with atleast 10 dollars. I have also received no deposit free spins through email which is always a nice surprise.

ALL YOU SCAMMING LITTLE NOBODY CASINOS…

• ALL YOU SCAMMING LITTLE NOBODY CASINOS SHOULD BE STOPPED IS THERE ANY GENUINE ONES OUT THERE IVE EXPERIENCED 3 TIMES IN A WEEK AS SOON AS YOU MAKE A WITHDRAWAL YOUR ASKED FOR ENDLESS VERIFICATION THEN BLOCKED!!! 10BET BET365 ARE THE WORST OUT THERE! UNIBET!! BETVICTOR THE LIST IS ENDLESS YOUR ALL QUICK TO TAKE CUSTOMERS MONEY THEN RIP US OFF AND BLOCK YOU ALL NEED STOPPING YOUVE RUINED THE FUN OUT OF ONLINE CASINO SITES

Genesis Scam Casino

• Deposited for couple months everything was good then few days ago go to withdraw and have been put on some responsible thing couldn’t withdraw asked live chat no action taken then they close my account with any notice or communication. Wouldn’t even bother with this casino scammers but love it when you deposit

Scam

• Scam. Stay away. Good until you deposit not at all when you wish withdrawals. No response. Funds reverses back without no reason. I had just doubled the deposit; even that was too much for this to not pay. I requested withdrawal second day it reversed. Withdrawal charges deducted for no apparent reasons. Requested again the same cycle repeated. Interestingly withdrawal charges again deducted. Chat responds instantly but action zero. If they take action they have to refund correct? If no action customer may lose money in long run. Well scripted scammers. Guys stay away. These people need to open a better scamming institution rather than this old school technics. Closed the account after weeks of struggle.

withdrawals are frustrating

• They take a while to withdraw your money. Ive uploaded my passport but received an email saying things are missing (which they arent) and when I go on to the documents section on my account it says theyre under review and I cant upload anymore... frustrating sites that will continue to let you deposit but the second you withdraw you get stung with this jumping through hoops process.... good site TBF just need to improve the withdrawal process...

Not bad

• Won £200 on Monday withdrew straight away. Was told I would receive it within 1-3 working days. Still nothing and customer service is awful.Shouldn’t be running an online casino if you can’t pay your customers. Stay away from this online casino cause there quick enough to take your money but paying it out is non existentUpdate money has gone in if withdrawals were done quicker this would be a good casino. .

Withdrawal

• I won some money and have requested withdrawals on 23rd November. They are still pending and every time I contact them they say they don’t have a timeframe to give me.I have withdrew money from them before and never had any issues. Considering they say process time is up to 72 hours and now it’s been over 2 weeks is not acceptable!It has now been nearly 4 weeks and still no update. Constantly being told I will receive an update ‘very soon’ 4 weeks later and nothing!

Withdrawal was processed yesterday

• Withdrawal was processed yesterday apparently failed due to an error on their side the money returned to their site. I had already waited 36 hours at this time. Now processed the withdrawal again contacted customer service to ask this be reviewed ASAP as I dont see why I should be penalised for something that wasnt my fault promised it would be done today...and its still sitting pending. Had a few issues with this site but usually sorted but this one after being assured it would be sorted today has really annoyed meUpdate... money has now been released and Im my account

My thoughts on Genesis

• I have thoroughly enjoyed every experience Ive had when visiting Genesis casino and was given a little surprise gift today to show appreciation and really felt special and acknowledged which really meant alot seeing and ots been awhile since someone else has. So thank-you 😊 💓 and to the support staff keep up the awesome work you do assisting others. We really are grateful for you!!

Spinit casino liked with genesis

• Spinit casino liked with genesis. £2400 withdrawn 23rd November - 5 weeks ago! Will not process funds. I sent every document requested MULTIPLE times!! Kept telling me to be patient wait a little longer. Funds will be processed. In the final stages please be patient. Funds are getting processed. It’s been escalated! It’s been 9 days and I’ve not had a single email have the hundred I’ve sent! I’ve gone to IBAS askgamblers trustpilot and many more. They are ignoring eveyeone because they are closing the company in 2 days. How do I get my £2400?? User Id BellaRose21

Worst ever casino online

• Worst ever casino online I lost 2700 pounds in 3 nightdon’t give you any chanceI play with slot 60p or 80pnever got a bigger oneonly two times 150 poundsthen keep losing moneymany times in 300 pounds no bonus game at allcasino set game level hardestas much as took money from me.this is worst ever site I have playedthis is warning to whoever don’t want to lose big money in this site

Wish I had read reviews beforehand

• EDIT: After the money reverting back into my account I made another withdrawal and the money has gone into my bank today. Wish I had read reviews beforehand made a withdrawal for £180 on the 19th Aug and was told it was released on the 19th and would take 1-3 business days to go into my bank. Its been 3 business days now and when I went on live chat I was told I have to send a bank statement in pdf so they can escalate! I have sent the statement so now await a response. I will update when I get an update and hopefully add more stars when its all sorted!!

STAY AWAY SCAM COMPANY-paid

• *update after 3 weeks now been paid money via PayPal.STAY AWAY SCAM COMPANYAs this is the only way you seem to be able to get your withdrawal im leaving a review Where do I start I made a withdrawal weeks ago and they blocked my account and still have not processed my withdrawal. I have sent all documents they apparently require and I am barely getting any responsesResponse: there is nothing to investigate I have provided more than enough proof of Id bank statementsPayPal Info and some.You are literally just withholding my money unlawfully. I will be taking this to the gambling commission if not paid within the next week.

Absolutely shocking spent over 300 but…

• Absolutely shocking spent over 300 but when I try withdraw 490 they refuse say my banks declined it they need wire it and so I send my bic code etc now they saying they need proof off payment so I sent pdf transactions and now I have been locked out of my account.... everytime I try log in it says an unknown error... avoid at all cost I feel disgusted

absolute joke of a casino

• absolute joke of a casino block you from your bonus funds and winnings with no good reasonthey are leaving the uk market but if they are still available in your country do NOT use them unless you want to be completely messed around and your money stolen from youI would just like to edit my review now genesis have replied.Locking a customer out of a bonus that prevents them from playing and then the bonus expiring is absolutely dodgy tactics whether its in the terms and conditions or not. You have no ground to lock my account which is fully verified. You just didnt want to pay out on any winnings STAY AWAY

Good site overall

• Casino are good they have so many providers and many good slots site looks good. Verification process was quite fast too. Only thing I dont like is that withdrawals take some time to get processed I recently managed to win 1980€ and requested a withdrawal and waiting now it to be processed I havent been waiting long yet but as they say 24-72 hours is pending time too long for casinos these days there is many many sites that pays immediately or in 24 hours. So genesis please improve this and the casino will be perfect! 😊