Forty-five Kensington Casino in London

• I was threatened by another customer and the manager did nothing after a female dealer reported it. Baccarat deck of cards is shuffled using a card counting machine. And the result is not the game of Baccarat. Black Jack is same dealer busts almost NEVER. I have encountered 2 rude dealers. I have been to this place 3 times now. Tuesday Thursday and Friday. No one ever there. And for good reason. Not fun if all you do is loose. Never going back there. Keep it moving to one of the west end casinos. And the other reviews with 5 stars MUST BE fake or referring to only the restaurant and not gaming part of this venue.

Low pay casino

• Spent close to 2k before getting slots feature which has become the norm since this greedy casino bosses reduced the return to player again. ! Payouts are very rare . Its about time gambling commission looked at fairer gambling rather than what people spend. Do not play higher than 50p casino lead you to believe you win if you play high. You WIN LESS ON HIGHER BETS ON SLOTS THAN YOU DO ON 50P THE MAJORITY OF TIMES

Rigged casino

• I have been so many times to this casino in china town. This is the most rigged and cheating casino i ever played. On an average blackjack dealer wins 85 hands out of 100. I understand gambling is very risky but this is very ridiculous ratio of winning. Their shuffling machine is so rigged that I can tell cards will come out. 8 times out of 10 they will 5 after 16 so end up making 21. Dont go there at any cost.

Really enjoy Plymouth casino friendly…

• Really enjoy Plymouth casino friendly staff and great atmosphere far better rewards etc then Grosvenor across the road!

Deposited £150 tried cashing out £630

• Deposited £150 tried cashing out £630 money now in bonus funds.Cancelled bonus funds stating id lose £1 something no probs it then deleted whole amount.Went on chats no human available only a bot emailed no number available to call for live chat.I suffer from anxiety and Im autistic fully incontrovertible of my gambling and this is the treatment I get.

The revised three card poker…

• The revised three card poker progressive game that came into the Sheffield in September 2023 is boring compared to the 5 card version given there are fewer smaller payouts now too. It would be great if customers could be consulted before these sorts of major changes are made. Most if not all regulars would welcome the old game back tomorrow despite the progressive. Or at least give us both and therefore a choice.

Same as everyone else

• Same as everyone else theyre not paying my withdrawal even though Ive sent my identity. See this shows just how badly these sites are regulated nowadays. Theyre literally holding your withdrawal to ransom in hope you lose it. Its dirty delay tactics. Whats the point in the UKGC making withdrawals not allowed to be pending if they can just do this anyway. Disgusting and quite frankly its borderline criminal how some of these sites act...

Absolute joke of a casino

• Absolute joke of a casino. Customer service doesnt even exist on their website. Proper scam when it comes to withdrawals they never bother to reply which leaves you wondering where your money is and whether youll ever see it again. They come back with all sorts of excuses and they repeatedly ask for ID when you already provided all verification docs a few months prior to their new request for ID and this that and a picture of your 5year old. Pure nonesense! AVOID AT ALL COSTS WilliamHill is so much better and pays straight away. Stay away from these cowboys.

Completely rubbish from start to finish…

• Completely rubbish from start to finish and I would advise any new members to totally AVOID. Did receive bonus top up stated management decision but no one is able to discuss this any further and give me anymore information.Raised a formal complaint -generic response received. Asked to see policy surround decision. Non provided. Winnings due in 5-7 days opposed to 24 hours and I have had to jump through every hoop for that! AVOID AVOID AVOID.

I’ve being gambling over 10 years

• I’ve being gambling over 10 years I’ve never come across a site so poor in all my life I know slots are randomised but genting is something else ! Decided to self exclude from there as it was pants I had about 5 confirmation messages to self exclude saying basically are you sure This is some a sly move to make as I can imagine a lot say actually no I won’t self exclude . This company need looking into

Shocking casino site online..

• Shocking casino site online..Im a member of Plymouth casino and joined online deposited £50 got no bonus and they wanted proof of my Id.. but they let you deposit anyway scammers.Dont advise anyone to join up online..Grosvenor casino is safe and honest..these people at Genting are not.Steve Novak Window Services 🪟 Torquay

Don’t know if it’s even worth writing…

• Don’t know if it’s even worth writing about this as I have pretty much experience what everyone else has on here support team never respond taking money out is like getting blood out of stone but depositing money easily done! They trap you deposit all play with emails and texts but when you need help getting that money out you beat believe they disappear. Clearly nothing is even being done about it

Right joined deposited £400 won won…

• Right joined deposited £400 won won £7000 so withdrew £2500 then won’t let me withdraw the rest so lost the lot while waiting then asking for proof of age etc etc etc send it to them still won’t pay out fecking diabolical casino at present still waiting for my ££££SHOULD BE AVOIDED This getting casino

Wolverhampton

• Wolverhampton . Attended 3/11/23 for my 60th birthday. About 25 of us went and it was superb. Bar prices and staff excellent. I hope the sports bar reopens soon and the function room opens offering more food .Date of experience: 03 November 2023

App doesnt work after upgrade - no customer support.

• App doesnt work after upgrade unable to login. Message says to visit local branch to fix but staff didnt know what to do. Contacted customer support - no reply. Contacted them via Facebook - no reply. Just rude. If they cant be bothered then neither can I . Plenty of other casino sites to use.

SIMPLE SCAM ON A BIG SCALE

• SADLY !! THIS IS A LEGAL SCAM YOU WILL NOT RECEIVE YOUR WINNINGS !! NEEDS REMOVING FROM THE INTERNET!!!! TOO MANY PEOPLE BEING SCAMMED!!!! THEY NEED REMOVE..!!! THE GOVERNMENT NEED TOO STEP IN AND PROTECT THE PUBLIC!!!!!!Updat ... THEY HAVE ASK ME TO PROVIDE A NOTARY DOCUMENT FROM A LAWYER OR DOCTOR WHO HAD KNOW ME FOR OVER 12 MONTHS + 6 MONTHS WAGE SLIPS + HOUSING DETAILS IE MORTGAGE COMPANY OR RENTAL COMPANY DETAILS !!! ALSO PROVIDE AGAIN MY PASSPORT/UTILITY BILL/BANK STATEMENTS AS PREVIOUS NOT ACCEPTABLE !!!!! ABSOLUTE MADNESS!!!! I HAVE GIVEN UP THEY CAN KEEP THE £108.

They cannot be trusted

• They cannot be trusted. They apply a bonus to your account to prevent you taking your winnings. They also lied about my debit card not accepting payments and made me wait 12 days to receive my winnings.Complete con merchants in my opinion as it seems they will do anything to prevent paying you out.

Worst experience.

• Worst experience.I have been trying to withdraw amount but they are not letting me process it it shows you have active bonus which needs to cancel in order to withdraw. You dont see any option of cancel your bonus (welcome bonus which will be automatically added on your signup there is no option you can untick this promo code on signup its a TRAP). Have tried their chat never got any reply sent them several emails to support team never heard back from them.DONT SIGN UP for this casino this is SCAM. They wont let you withdraw any amount of money at all.

Paypal withdrawal seemed easy enough!

• I felt I had to write a review because I read all the ones below and it scared me so much!! So I won quite a large amount on roulette and requested a withdrawal…yes I didn’t receive any reply from email nor did I receive a reply from online chat. HOWEVER the money landed in my paypal account in less than 36hours. To my knowledge I have never received instant funds from online casinos… the only reason I gave a 4 and not 5 was because I was unable to withdraw the full amount and went back and played a little and lost that haha! And the lack of replies but overall not a bad experience.

Stupid way of doing business

• Ive read the horrific not needed reviews that had me worried and can I say this casino has paid me daily directly within 24 hours on last 5 withdrawls And after this they ban me from bonuses! So changed from 5 star to 2 star and will never deposit on skill on net sites ever again.