Goldengenie
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Goldengenie Reviews 47 • Bad
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United States BE
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goldengenie.com Visit this website.
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R Berry 8 reviews
Dec 24, 2024 -
GB Country
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goldengenie.com Visit this website.
Read the reviews and thought shit no…
- Read the reviews and thought shit no way am I getting my winnings well surprised surprise winnings were paid out within 24hr excellent.
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John Tilley 7 reviews
May 28, 2024 -
GB Country
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goldengenie.com Visit this website.
Had an issue with withdrawal but paid…
- Had an issue with withdrawal but paid me £230 the next day
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Scott OConnor 1 reviews
Oct 14, 2024 -
GB Country
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goldengenie.com Visit this website.
SCAMMERS
- SCAMMERS - Quick to take a deposit but when you attempt to withdraw you get an email advising withdrawal confirmed - But when you speak to the chat they copy and paste messages without looking into the withdrawal because they already know then they palm you off saying EVERY withdrawal method is 7-21 days although the site only says thats bank transfers? Then they end and disable the chat function if you ask further questions. Criminals
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Sara Dalton 2 reviews
Sep 29, 2024 -
GB Country
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goldengenie.com Visit this website.
Absolutely diabolical
- Absolutely diabolical. No human interaction on chat ans close chat at earliest opportunity. 2aited on a £350 withdrawal since Mid June. This week had an email saying transaction was risky and funds returned to online account. Online support (bot) told me to request the withdrawal again. So I now expec to wait until at least Christmas before I have anymore solid answers. I am not hopeful I will see my winnings again.They are do blazee about it all too. Not giving a monkeys. Thats the most annoying part of this shambolic state of affairs.
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Kel 4 reviews
Sep 2, 2024 -
GB Country
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goldengenie.com Visit this website.
withdrawal not received
- I requested a withdrawal on the 9th June and still not received it. Everytime i message the live chat i get the same response saying that checked and verifications are being made and that it will be processed soon then they end the chat before i can reply. Theyre so unhelpful and dont care. I dont think im going to get the money if im honest it just seems like its a scam site theyve had alot of money deposited by me and im more than entitled to the winnings i accumulated. Has anyone else had the same issues? Has anyone actually received their winnings?
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Goldmoon 28 reviews
Aug 13, 2024 -
GB Country
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goldengenie.com Visit this website.
DO NOT USE GOLDEN GENIE
- Do not use this casino. It may seem OK as it does let you withdraw the first couple of times albeit you have to contact customer service etc and the withdrawal process takes they say from 7 to 21 days. I withdraw on 22nd June and as at middle of August still waiting customer service say the usual template answers be patient etc etc the emails lve sent go unanswered. Ive now given up and put it down to experience. Hopefully my bad experience and most of the reviews on here can stop someone signing up to these less than reputable casino.
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Dear John 2 reviews
Sep 5, 2024 -
GB Country
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goldengenie.com Visit this website.
Deposited a few times in March
- Deposited a few times in March won £300 and withdrew winnings waited and waited knowing it can take 21 working days no payment 2 months later I’m emailed and told to cancel my withdrawal and try a new method the sited has available which will be nearly instant. I’m guessing that management expect people to gamble their winnings away at this point. I try the new method and wait and wait. Then get told via email that they had to cancel my withdrawal and funds were back in my account. I decided to spin my winnings as I’m not getting it anyway I double my money and again I’m waiting and waiting when I ask about getting my winnings chat gets turned off. Rude agent. Crap scam site. Stay clear!!
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shafiq khan 5 reviews
Jul 30, 2024 -
GB Country
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goldengenie.com Visit this website.
Golden Genie - A Complete Scam
- I signed up for Golden Genie through a GPT site expecting a decent experience. I deposited £25 and wagered across five different slots anticipating some fun and maybe even a win. However things quickly went south.I reached out to their support to confirm my wagers but they refused to provide any assistance. They claimed they had nothing to do with the advertiser which makes no sense considering thats how I found them. To make matters worse they blocked me on live chat when I insisted on some clarification.The support agent Bambi was utterly unprofessional and seemed clueless about their own platform. Its frustrating to deal with someone who has no idea whats going on. The support is totally useless leaving me feeling cheated and ignored.Save your money and time—Golden Genie is a scam through and through. Avoid at all costs!
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Consumer 4 reviews
Oct 19, 2024 -
GB Country
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goldengenie.com Visit this website.
Unable to access site most of the time…
- Unable to access site most of the time due to IP address error. Occasionally I can login but if I try to change games and then kicks me out and then I have this problem for many more hours again. It’s a crap Casino
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H Bound 9 reviews
Sep 14, 2024 -
GB Country
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goldengenie.com Visit this website.
There was a glitch on the site this…
- There was a glitch on the site this week and none if the games opened just showed the same error message for all. I had made 2 deposits of £25 in quick succession because they didnt look as if theyd gone through. I saw that they were in pending and when I got onto the chat was told the amounts would eventually show up or be paid back to my bank account. Chat has now been disabled the support email bounces back and the £50 is sitting in pending. TBH reading all the comments I can see I wont see this money again.
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Thorstenstier 2 reviews
Aug 15, 2024 -
DE Country
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goldengenie.com Visit this website.
Withdrawal still pending now 6 weeks
- Withdraw 240 € on the 04.07.24 still no transfer to my account the chat bot is just using pre written text blocks no real person on the chat now the blocked the chat box on my account and all the emails are returning with a mail-deamon-message.Both adresses are scam as it seems the whole site is...:support_ad_goldengeniesupport.betinfo_ad_goldengenie.com
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customer 5 reviews
Jun 12, 2024 -
GB Country
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goldengenie.com Visit this website.
I have been waiting for withdrawl since…
- I have been waiting for withdrawl since February and they will not pay it out! Got an email asking to update bank details but still nothing! They have turned off my chat box cause I have been messaging nonstop today! Is there anyway to report this kind of cowboy casino!
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Jamie Hall 3 reviews
Aug 12, 2024 -
GB Country
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goldengenie.com Visit this website.
I had an incredibly frustrating…
- I had an incredibly frustrating experience with Golden Genie and I strongly advise others to steer clear of this platform. Despite my account showing significant winnings they refused to process my withdrawal requests. Every time I attempted to withdraw my request was inexplicably declined without any clear explanation.To make matters worse their customer support is downright awful. The staff is rude dismissive and completely unhelpful. Rather than addressing my concerns or providing any form of assistance they seemed more interested in getting rid of me. It’s clear that they have no intention of letting players cash out their winnings and they have no respect for their customers.Golden Genie is nothing more than a scam. Avoid this platform if you value your time and money.
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Shaun Davies 1 reviews
May 23, 2024 -
GB Country
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goldengenie.com Visit this website.
I’ve been waiting on a withdrawal from…
- I’ve been waiting on a withdrawal from golden genie since December. Today they returned £1900 back into my playing account. So I thought I’d try and withdraw a smaller amount £100. I couldn’t believe it went into my account within minutes. I tried £200 and the same thing. When I tried the 3rd time I get a message saying try again in 24hrs. We shall see Tomorrow.
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dakota laiz 1 reviews
Mar 24, 2024 -
AU Country
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goldengenie.com Visit this website.
This website is a scam
- This website is a scam the website looks legit and all but they will never let you withdraw your money they will keep telling you to verify your account in order to withdraw your money as an excuce and you can’t verify your account. You will send the documents required and never have your account verfied. Avoid this website!!!!
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Andrea Rooney 3 reviews
Jun 13, 2024 -
GB Country
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goldengenie.com Visit this website.
This casino is waste do not play on it…
- This casino is waste do not play on it I won £200 withdraw it on 9th April then I got email to say logging and withdraw again as they were having technical problems. So I did and this was on the 18th May and yet am still to receive my winning off this site . I have emailed numerous times to not receive anything back . I have gone on live chat to find out what is happening with it and staff are rude and disconnect your chat or I get your in the high queue and winnings should be with you very soon . Do not play this casino or any that is sister site . Quick to take your money but not to pay out
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EyeOf Beholder 2 reviews
Mar 25, 2024 -
GB Country
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goldengenie.com Visit this website.
Scam
- Stay away from here. Full of fake information. No licesne. Beyond a joke customer service. 3 months waiting for a withdrawal not nada. Can’t close account Stay away
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Mark Vd 8 reviews
Mar 10, 2024 -
NL Country
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goldengenie.com Visit this website.
Nice games
- Nice games. Good service
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Lee mellor 1 reviews
Feb 3, 2024 -
GB Country
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goldengenie.com Visit this website.
I wish I could give minus stars as this…
- I wish I could give minus stars as this site would have -5.They are a scam I won money before Christmas and am still waiting I know now I will never get that.Someone needs to take this company offline as its disgusting.Even though this review will be sent to them they will never reply or even see it.Absolute joke of a company.
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Vanessa Alexandra Dawson 4 reviews
Jan 29, 2024 -
GB Country
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goldengenie.com Visit this website.
Worst site ever stay well away
- Worst site ever. First time player I made a deposit on 23rd January they didnt add to my account. They said deposit was cancelled. Left my bank account. The online just keep cutting you off. The email do not answer and the phone number given is bogus. Stay well away from this site. They steal your money and has the worst customer service. Just continually lie saying they have sent an email. You ask for proof and they cut you off the chat.
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