Goldengenie
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Goldengenie Reviews
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Samantha Paramore 1 reviews
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Do not place any money on with this…
- Do not place any money on with this website I have a withdrawal of £1100 which is well overdue I have spoke to the gambling commission about this website and they are operating illegally you will never get your money back from them
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R Berry 8 reviews
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I made a withdrawal on the 9th of may…
- I made a withdrawal on the 9th of may and I’m still waiting
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Phil Graham 4 reviews
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Bad absolutely
- It must be a small company can’t afford to pay the customers out when they win cause since 29 April 2025 till now 2 June 2025 am still waiting for my £1000 pay out this is so bad what a very very bad site they robbers and must be dealt with seriously not good what they doing to people…
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Sara Dalton 2 reviews
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Scam site
- Denies withdrawals request constantly makes you wait 3 months for any sort of reply. Only thing they can say is sorry for the inconvenience please try again and we will see to it right away but they dont. They ignore and rip you off do NOT use this site. Other reviews clearly have the same experience.
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Jack Hassall 1 reviews
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Been waiting forever for a withdrawal…
- Been waiting forever for a withdrawal to only have it cancelled and then had to request another method - surprise surprise I am still waiting and being told to be patient chat hosts are biblical and just copy and paste messages from a screen - avoid like the plague! Scam company
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Adam Swann 1 reviews
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Bad bad bad.
- Do not touch this website ever . It’s taken well over 30000 from me .there is no fair play you don’t have a. Chance of winning. . You ask them to delete and block your account but they won’t . Turns you into an addict . When you ask them to block and delete account they put a 50 pound bonus on you never win . Avoid please everyone avoid .
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Lionel Wyngard 3 reviews
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Made a withdrawal off 380 on 29th…
- Made a withdrawal off 380 on 29th november 2024 and still waiting. I have closed my account but still believe they should still payout. Chat disabled so now just sending emails with no replys recently. I did try and reopen my account but was told management do not reopen closed accounts its a policy.
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Phil Graham 4 reviews
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Waiting in withdrawal from last March…
- Waiting in withdrawal from last March customer service is a joke please never use this casino it’s worst experience I’ve ever had and been playing casinos for over 15 years steer clear please
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Jamie Hall 5 reviews
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I withdraw 800£ on 1 th of December…
- I withdraw 800£ on 1 th of December still didn’t receive no money (14th February) and I try to cancel the withdrawal and they don’t even put the money in account this site is definitely scamm just don’t know how they have providers when is clearly fraud site
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Raz Rose 1 reviews
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I’ve been playing golden genie for…
- I’ve been playing golden genie for awhile now and everytime I’ve won I’ve been paid within a few days. Now I’ve won a good amount of money which is £2200 on the 5th December 2024 I still haven’t received my money. I’ve been told my agents to be patient which I have and waited. Keep hearing the same excuses. January 30th 2025 I cancelled my withdrawal and it went back into my gaming account as I still didn’t receive my money and now I’ve done a bank transfer. Yet again still no money. All the agents now just leave the chat before you can talk to them. I am getting a lawyer involved cause I don’t care how much it costs now just want the money that I’m owed. Avoid this site as they are scammers
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Jane Milton 13 reviews
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Positive review
- Was skeptical after reading the reviews and didn’t think I would receive my winnings. I put in a request to withdraw my winnings on Tuesday and received them the following Monday.
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Kirsty 15 reviews
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trust the comments bad site scammers!!!
- trust the comments bad site scammers!!!
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Mr. Cristian Ailenei 3 reviews
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Read the reviews and thought shit no…
- Read the reviews and thought shit no way am I getting my winnings well surprised surprise winnings were paid out within 24hr excellent.
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David Mann 1 reviews
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Is a very good one
- Is a very good one
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Samantha Paramore 1 reviews
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Unable to access site most of the time…
- Unable to access site most of the time due to IP address error. Occasionally I can login but if I try to change games and then kicks me out and then I have this problem for many more hours again. It’s a crap Casino
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Emma 10 reviews
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SCAMMERS
- SCAMMERS - Quick to take a deposit but when you attempt to withdraw you get an email advising withdrawal confirmed - But when you speak to the chat they copy and paste messages without looking into the withdrawal because they already know then they palm you off saying EVERY withdrawal method is 7-21 days although the site only says thats bank transfers? Then they end and disable the chat function if you ask further questions. Criminals
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R Berry 8 reviews
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They dont have a button to press if you…
- They dont have a button to press if you want to close your account they ask you to email and when you do they never respond.. please don’t get hooked to this app.. they will scam you
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Mihai Luchenciuc 3 reviews
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Absolutely diabolical
- Absolutely diabolical. No human interaction on chat ans close chat at earliest opportunity. 2aited on a £350 withdrawal since Mid June. This week had an email saying transaction was risky and funds returned to online account. Online support (bot) told me to request the withdrawal again. So I now expec to wait until at least Christmas before I have anymore solid answers. I am not hopeful I will see my winnings again.They are do blazee about it all too. Not giving a monkeys. Thats the most annoying part of this shambolic state of affairs.
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Consumer 5 reviews
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There was a glitch on the site this…
- There was a glitch on the site this week and none if the games opened just showed the same error message for all. I had made 2 deposits of £25 in quick succession because they didnt look as if theyd gone through. I saw that they were in pending and when I got onto the chat was told the amounts would eventually show up or be paid back to my bank account. Chat has now been disabled the support email bounces back and the £50 is sitting in pending. TBH reading all the comments I can see I wont see this money again.
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Scott OConnor 1 reviews
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I’ve asked for what I’ve deposited back…
- I’ve asked for what I’ve deposited back instead of what I won and still got no response I’d cut your loses everyone you won’t recieve it and don’t think anyone has done anything about shutting the company down aswell might aswell take your money out your pocket in the street and run away with it my chat is now blocked .
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Syed 2 reviews
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Sara Dalton 2 reviews
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H Bound 11 reviews
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Consumer 1 reviews
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Join the 59 people who’ve already reviewed Goldengenie. Your experience can help others make better choices.
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