Misleading Promotions and Withheld Refund — Avoid Horseplay Casino

• I signed up for Horseplay on October 14 2025. After receiving a promotional email offering a 100% bonus on my first credit purchase (up to $250) after depositing between $10 and $250. The promotion sounded simple enough: deposit purchase credits and receive a matched bonus.Here’s what actually happened:I deposited $50 and bought a $40 credit package (there was no $50 package available).I played through the 80 credits and ended up with 47 credits. Combined with my $10 cash balance I had $57 in my account.I requested a withdrawal that same day and was initially told it would be processed within 3–5 business days.A few hours later I received an email saying I needed to purchase $320 more in credits before I could make my first withdrawal — this requirement was never disclosed in the promotional email or prominently on the website.When I reached out to customer service I was told there’s a hidden clause in the fine print that requires players to purchase 10x their initial deposit within 30 days and play through it to be eligible for a their first withdrawal.I explained I felt misled and requested a refund of my $50 deposit. They agreed via email and said it would be processed.It’s now October 22 (8 days later) and 5 full business days have passed and there’s been no refund no communication and more delays from customer support. I was promised a supervisor would contact me today — no word yet.Why I believe this site is shady:The bonus terms are deceptive. None of the major conditions (10x purchase requirement 30-day deadline) were disclosed upfront in the email or clearly on the website.Customer service is evasive. After promising a refund they are now silent and dragging their feet.They only reveal the “rules” after denying a withdrawal. That’s classic bait-and-switch behavior.If I had known I’d need to spend $370 total just to make a $57 withdrawal I would have never deposited a cent.Avoid Horseplay. There are plenty of online casinos that are upfront about their bonus terms and treat players fairly. This one relies on fine print and post-hoc rule enforcement to withhold winnings and delay refunds.Update 10/24/2025A supervisor did contact me on 10/23/2025 and informed me that $50 would be refunded to my account. The $50 was refunded on 10/24/2025.

Legit and fast payout!

• I am kind of new to this and was skeptical at first because of all the bad reviews. I’m glad I took that risk! I strongly disagree with all the bad reviews! I actually have a positive experience with horseplay! I withdrawal twice without any issues. The first time it took about 24hrs to received my money and the 2nd time it was in my account less then an hr! I was so shocked how fast it was on my 2nd payout. Thank you Horseplay! I Will be playing more!

The WORST Awful website!!!

• The WORST Awful website!!!scam showing big wins & jackpots - Bogus! Payouts are horrendous!

I’m reading a lot negative reviews…

• I’m reading a lot negative reviews about this casino and I couldn’t disagree more.I’ve been playing at this casino for about a year now and my experience has been very positive.Yes I lost some but also I won some so it’s pretty much even though I could have won more if I withdrew the money in time but hey I guess I play for fun also great costumer service fast withdraw and some decent rewards overall I love this Horseplay .

I absolutely love Horseplay

• I absolutely love Horseplay! You are truly the best platform ever 😍

I would give this company a zero I…

• I would give this company a zero I wouldnt even give it one star they decided to end their business relationship with me because they were stealing money out of my account and I confronted them! be cautious when you play these games cuz they will take your money And then say its your fault Even if you had your account hacked or cloned It doesnt matter they just try to get you to lie for them and then they block you

This company has again over and over…

• This company has again over and over slowly stolen money out of my cash account they then say that they added some more credits from a win or from a tournament I competed in and theres never any money added to the account Just money taking off then I tried to talk to them about whats going on and all they can do is disconnect the chat over and over and then have me verify who I am over and over and when they cannot verify or explain what happened they disconnect the chat do not play this game they will rob you of your money and Im trying to figure out how I can have an investigation done where all their paperwork and invoices or whatever you call it from when I put money in and their paperwork where I won and lost or all together and verify that they havent been stealing money out of the peoples accounts

Company is a scam

• Company is a scam. Played 400 dollars and every credit package I got was paid back to me with the minimum amount. At least make the games engaging and pay something back. Only got 25 bucks out of the 100 everytime and when I did the lower credit package it was the same thing. Be prepared to lose your money if you play on this app. I can see the games being fun but not if you’re losing non stop on every single game. The advertising for this is definitely false. You have a better chance at a casino than on the app for sure. I’ve notice the games will exit out to if you have played it for a certain period of time too so that’s kinda messed up if you’re working up towards a bonus. If you get bonus credits from the tournaments they will take it away instantly from my experience. At least make the payouts fair to your customers. Your app can be a big hit if it was fair.

Read this b4 you read other reviews

• Lot of bad reviews i read are about no payouts is because you have to make a set amount minimum deposit before you get to withdraw. Personally i was pissed when i found that out but after play and winning i was able to get payouts(usually in under 1 hour) and i love it now. I win more then at i did at my local casino and the games are fun with decent wins. I play $3 bets and have won up to 150x my bet many time and you dont have tons of dead spins like casinos. If you want to have fun and enjoys playing i highly recommend Horseplay.com. i am no way affiliated with then just a hustler from Al in the dirty south😎

absolutely atrocious website.

• absolutely atrocious website.You have to deposit money and then it has to convert to their Coins. If you try to do anything lower than 20 bucks they tell you there is a delay LOL. Giant predatory system. Payouts dont exist. They wont let you withdrawl because their fine print says there is no withdrawl limit but you have to spend 100 dollars. LMAO. Im literally sitting on a machine right now trying to convert my 10 bucks to coins and it says there is a delay. Cant even play the website. Huge Mistake.

Literally the worst online gaming…

• Literally the worst online gaming experience Ive ever tried. Payouts are horrendous. Have gone weeks and 1000s of dollars without a single bonus too many times. Then when finally get one its $40 win with a max bet of $10. I always bet max. Please save your $ and go to a real casino or try another site unless you like getting ripped a new A hole. Honest recommendation stay away! Update: 6/06/25 they just gave me $20 in bonus credits and cleaned me out again just went 9 $100 buyins without a bonus. Thanks so much for the $20 bonus credits. Garbage. Stay away! Update: 6/08/25 another 8 $100 buyins without a bonus. Disgusting. Make that 11. If you dont like getting bonuses play at horseplay!! Update: still nothing positive to report... 8 more $100 buyins. Still not a single bonus. Last $100 buyin gave me one line hit for $16. Just keeps getting worse lol. I will report what my next bonus is if it ever comes. Thanks for following along. Update: just tried 2 more $100 buyins. Still no bonus. Update: this is actually getting humorous now lol... just completed 5 more $100 buyins. Still no bonus. This is literally what I have experienced over and over with this horseplay. Literally garbage wins and no entertainment. Just take your $. Plain and simple. Will continue updates until I get a bonus if ever happens update 6/8 evening; 5 more $100 buyins no bonus! Update: 3 more $100 buyins no bonus lol. How many times or days is considered fair horseplay? Update: 6/9 7:40am 3 more $100 buyins still no bonus. 8:20am 2 more $100 buyins still no bonus. 10am 4 more $100 buyins no bonus wish I could say I was joking but unfortunately Im not. 10:40am. Finally after sooo many days and thousands of dollars they just graced me with a monster $90 freespin bonus betting $10 max. Then cleaned me out for another $400. And thats it folks. Now you know how it goes here. They lost my business. Good luck... Sooo I decided to give it one more shot and finally had fun and saw some nice bonuses and wins. Tough game at times with my prior experience but things are improving. Some cool new games too

My main complaint is that I have played…

• My main complaint is that I have played on this site for many many many hours and have lost lost lost lost lost.. They seem to be greedy.. I’m done donating money for their cause.. Try spreading the wealth a little.. I mean wow can’t get anything of real value to line up on the slots.. EVER..

Honest site received funds fast.

• Joined a week ago up and down its gambling then I hit a winning streak. Requested a withdrawl and it was in my bank 24 hours later. Ill continue to play no stress 24 hour access.

I thought maybe this would be a better…

• I thought maybe this would be a better option than most of the others that use RNG. Wow was I wrong. This is the absolute worst online slot gaming I have encountered. Nothing I like about this site. If you haven’t played yet save your money play somewhere else. Mr Handpay you should really be ashamed of yourself for promoting such a SCAM.

Really wanted to love it.. BUT

• I want to begin by saying the site itself is great. The customer service is excellent deposits and withdrawals are fast and easy. I wanted to love it. BUT I agree with other users you really dont win much at all. If you buy in with $250 you will win approximately $250. EVERY time. You keep losing and winning the same amount and finally get the impression you are never really going to win a jackpot. Like NEVER. It is not even close to playing real slots. Nice try but its a no for me.

Never a Winner

• I understand a person cannot win all the time or even every other time. When a person doesnt win after a few hundred dollars that is absolutely no fun. Think twice before you try to play this casino.

winnings not credited.

• winnings not credited. withdraws not being made and no response when send e-mail. Mr. HANDPAY YOU SHOULD BE ASHAMED OF YOURSELF FOR PROMOTING THIS WEB SITEHORSEPLAY CASINO DID MAKE IT RIGHT WITH ME ON 04/08/25THANK YOU!

You hardly ever get a bonus

• You hardly ever get a bonus and you never get five or six buffalo in a row. You deposit $20 play it and every time you make $5 back and cannot buy back in. It’s in the houses favor every time. Don’t waste your money I wasted enough for everyone. I used to like watching Mr. Handpay but him endorsing this racket makes me want to ban him as well shame on you Mr. Handpay.

Beware

• Please explain why it keeps providing the same amount everytime Im done playing the amount I play no matter what I deposit I am at the same exact cash balance? I play $10 and win $10 over and over....hummm really weird and even when I refresh I am still with the same balance I started. I see how I never hardly win its picked by players not horseplay racing. I am done beware all.

Horseplay is horse shit will never play…

• Horseplay is horse shit will never play it again Chumba is way better.