Ivy Casino
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Ivy Casino Reviews
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GB
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Gap 19 reviews
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Been playing playing this site for a…
- Been playing playing this site for a about a week now absolutely shocking game play only way to get a bonus is to gamble and win one it so hard to get on it own and I have lost a lot money and nothing back in return so be careful.
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Philip Nicholls 9 reviews
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If I could give no stars I…
- If I could give no stars I wouldterrible service terrible site to play. Please do NOT give your money to this mob
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MissAliciaWootton 14 reviews
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Ivy casino
- It’s a 5 ⭐️⭐️⭐️⭐️⭐️ from me great site
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Anna M 41 reviews
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Great selection of games couple of …
- Great selection of games couple of wee wins withdrawals paid out quick so far all good cant complain good site
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Michelle 6 reviews
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Enjoyed the slots so much choice
- Enjoyed the slots so much choice easy to join and making a withdrawal. Would recommend this website.
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Karen 13 reviews
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double charged me over 700£ for deposits
- double charged me over 700£ for deposits. have reached out to support countless times for the returnof funds and they kept stalling or finding different excuses each time. now ignoring me on all communication. avoid at all cost.
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El 1 reviews
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Fantastic site
- Fantastic site from agent support to casino games! Love it!!
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Chris Otter 6 reviews
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Customer service was very good and kept…
- Customer service was very good and kept me updated with my query thank you very much
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Stuart 3 reviews
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Brilliant love the games quick payout …
- Brilliant love the games quick payout Ill be using this site often
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Bill Ricardi 20 reviews
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Brilliant
- Joined this site last night brilliant games on it won twice made a withdrawal money was in my bank within 2 hours Amazing site will definitely be sticking to this one only
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Mr J D 8 reviews
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Good site fair pays quickly
- Good site fair pays quickly
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Susan Ellis 15 reviews
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Not the best but certainly not the…
- Not the best but certainly not the worst on line site. Nice selection of games and no complaints
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Marcus 2 reviews
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Amazing love the site
- Self exclude non addicts and lie about gamestop. Trustpilot are trying to tell me I never experienced this . I got evidence. Your all dirty corrupted liars. Dont play these sites thete scamming you. Abd dont trust trust pilot either thete removing honest feedbacks.
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Raul Lopez 8 reviews
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Self exclude non addicts and lie about…
- Ive never won spins or free money Ive played so much and havent won in a while
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robert mitchell 4 reviews
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Ive never won spins or free money Ive…
- I withdraw £40 two weeks ago and still haven’t received it
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RPR GMING 3 reviews
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I withdraw £40 two weeks ago and still…
- Cant make deposit from phone
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Emma 2 reviews
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Cant make deposit from phone
- All your site dose is take take and very little return i maybe change my reviews if it starts to play with me
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Leanne 27 reviews
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All your site dose is take take and…
- Pleasure enjoyment quick results specially with withdrawells company that looks after their customers
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Jane 14 reviews
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Pleasure enjoyment quick results…
- Great games and variety
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Duncan 4 reviews
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Great casino
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Michael Greenaway 5 reviews
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MIke H 17 reviews
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Ivy Casino – Official Trustpilot Profile Welcome to the official Trustpilot page for Ivy Casino, one of the UK’s most trusted and regulated online casinos. This space is here for our customers to share their experiences openly, and for us to provide transparent responses, clarify misunderstandings, and demonstrate our ongoing commitment to fairness, compliance, and responsible entertainment. We know choosing an online casino comes with questions: Is it safe? Are payouts fair? How quickly are withdrawals processed? At Ivy Casino, we want to answer those questions directly. This profile gives you insight into how we operate, what we stand for, and how we ensure our players are supported at every step.Who We Are Ivy Casino is operated by a licensed company that is fully regulated by the UK Gambling Commission (UKGC) — one of the strictest regulatory bodies in the world. This means that everything we do, from the way our games are delivered to the way we handle customer funds, is closely monitored and audited to protect players. Our platform brings together: - Thousands of casino games from the world’s top providers, including slots, live dealer tables, blackjack, roulette, slingo, instant win games, bingo, and more. - Exclusive games like Rodeo Grand that you’ll only find here first. - Fast, secure payments through industry-trusted methods such as Trustly, Visa, Mastercard, and e-wallets. - 24/7 customer support, including live chat and email. - Responsible gambling tools built directly into your account, so you stay in control. Our aim is simple: to create a safe, fun, and fair casino environment that puts players first.Licences, Security, and Fair Play We regularly see reviews from customers concerned about the fairness of games or questioning payouts. Here’s what you should know: - Regulation: As a UKGC-licensed casino, every slot, table, or live game we host is tested, certified, and provided directly by the software developer. Ivy Casino cannot alter outcomes. - Random Number Generators (RNGs): All digital slot games use independently tested RNGs to ensure randomness and fairness. Ivy Casino has no control over when a bonus lands or how much a spin pays. - Return to Player (RTP): Each game has a published RTP (Return to Player) percentage, which is set by the game’s provider. This number reflects the long-term statistical average over millions of spins, not short-term play. - Player funds: All deposits are protected in line with UKGC requirements. Withdrawals are paid from a ring-fenced account and are never used for operational expenses. We believe in complete transparency. That’s why you’ll see us reference RTPs, explain processes like additional checks, and link to resources where players can learn more.Deposits and Withdrawals We know that payment speed is one of the most important things for customers. Here’s how it works at Ivy Casino: - Deposits: Almost all deposits are instant and appear in your account within seconds. If you ever have an issue, our support team can help trace and confirm the transaction. - Withdrawals: Many withdrawals are processed automatically and instantly, especially once your account is verified. However, there are occasions where withdrawals require manual review, particularly for larger sums, new accounts, or transactions flagged by our payment provider. - Verification: Like all licensed casinos, we are required to perform Know Your Customer (KYC) checks. This can include proof of identity, proof of address, or proof of payment method. While we understand it may feel inconvenient, this process is required by law and is designed to protect players from fraud, identity theft, and money laundering. - Additional checks: Occasionally, larger withdrawals may undergo gameplay or risk reviews. This is standard across the industry and ensures both compliance and fair play. We are constantly improving our processes to make withdrawals as quick and smooth as possible while maintaining compliance with UK law.Promotions and Bonuses From time to time, Ivy Casino offers bonuses, free spins, and exclusive promotions. Some important points: - All promotions come with clear terms and conditions that outline eligibility, wagering requirements, and withdrawal limits. - Players are free to opt in or out of bonuses. If you prefer not to have wagering requirements attached, you can play without bonuses. - We recommend reading the T&Cs before claiming a bonus so there are no surprises later. - We encourage all players to treat promotions as an extra perk — not a guarantee of winnings.Responsible Gambling At Ivy Casino, responsible play is at the core of our values. We want players to have fun, but never at the expense of wellbeing. Our site includes: - Net deposit limits (daily, weekly, monthly). - Time-outs and self-exclusion options. - Reality checks to keep track of how long you’ve been playing. - Access to support organisations like BeGambleAware and GamCare. If we identify concerning play patterns, our Safer Gambling team may reach out or apply account restrictions. These steps are designed to protect customers, even if they feel inconvenient in the moment.Our Approach to Customer Reviews We welcome feedback on Trustpilot, whether positive or critical. Reviews help us improve and give potential players real insight into what to expect. That said, we want to be clear: - Some reviews are unverified or may not be from actual customers. Where this is the case, we will state it in our responses. - We take genuine complaints seriously and always invite reviewers to share their registered email address via Trustpilot’s secure “Find Reviewer” tool so we can investigate directly. - Spam or promotional reviews unrelated to Ivy Casino will be flagged to Trustpilot for removal, in line with their guidelines. You’ll see us respond to reviews in a consistent way: professionally, fairly, and with transparency.What You Can Expect as a Player - Easy sign-up with quick account creation. - Verification (sometimes instant, sometimes requiring documents). - Hundreds of slots and table games from leading developers. - Fast deposits and withdrawals (with occasional checks where needed). - 24/7 support, including live chat and email. - Fair, regulated play under UKGC rules. - Full control of your play with built-in responsible gambling tools.Addressing Common Concerns Raised in Reviews “I didn’t get my withdrawal instantly.” Not every withdrawal is instant. Large amounts, new accounts, or flagged transactions require checks. Most are completed within hours. “I keep losing, the site must be rigged.” Games are provided and audited by licensed developers, not manipulated by Ivy Casino. All outcomes are random and certified by regulators. “They asked me for more documents.” Extra verification is sometimes required depending on the payment method or withdrawal amount. We understand it can feel repetitive, but it’s required by law. “My account was suspended.” Accounts may be temporarily suspended for verification, security checks, or safer gambling reasons. In all cases, players are notified by email.Looking Ahead We’re continually investing in: - More game providers to expand our library. - Faster payment solutions to make withdrawals even quicker. - Improved user experience across mobile and desktop. - Educational content on our blog, covering everything from new game releases to responsible gambling guidance. Our goal is to remain a leading UK online casino that players can enjoy with confidence.Final Word We know online casinos are sometimes viewed with scepticism, and that negative experiences can feel frustrating. At Ivy Casino, we want to build trust by being transparent: we’re licensed, regulated, and committed to fair play. While not every spin can be a win, every player deserves an environment that is safe, secure, and enjoyable. That’s what Ivy Casino strives to deliver every day. Thank you for visiting our official Trustpilot page. If you’re a customer with feedback, please share your experience here — and if you need assistance, reach out via live chat, email, or by responding to our Trustpilot information request so we can help you directly. The Ivy Casino Teamwww.ivycasino.com New players making their first deposits only. Min deposit £20. 100% deposit match, max £100 cash. 30x wagering on first deposit amount to receive cash. Redeposit allowed to complete wagering. 18+. Full T&Cs apply.
565 people have already reviewed Ivy Casino. Read about their experiences and share your own!
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