Ivy Casino
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Ivy Casino Reviews
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MissAliciaWootton 14 reviews
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There close account because I deposit…
- There close account because I deposit more than 240 a month what a scam site - that sister site o’reels and rose casino same !!! Avoid this scam site
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Marcus 2 reviews
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Stay away they put fake gamestop on…
- Stay away they put fake gamestop on your accounts gets caught out by gamstop then puts a 3 month ban on you. MRQ & IVY CASINO ARE CORRUPTED LIARS.
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Anna M 40 reviews
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Promotions never paid out on time
- Constantly send emails and texts regarding promotions. This week’s was deposit and get up to 60 free spins credited by 5pm Friday. It’s now 7pm and still not received. This happens every single week! Very poor service
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kathleen attwater-wright 102 reviews
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Very poor gaming platform terrible…
- Very poor gaming platform terrible experience with slotting complete robbery …..
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Jane 13 reviews
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Another scam
- Gambled £60 in this site trying about ten different games and almost every play win nothing . Biggest win £1.20 fair play? Another scam Vegas.!! Dont bother.Not giving any information as they will restrict my account and lose my gaming history. What will they do give money back 🤣?
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robert mitchell 4 reviews
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Shocking rrp played several different…
- Shocking rrp played several different games and not a single return.
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Jane 13 reviews
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Poor service
- I raised a complaint a week ago and still not heard back. The service here is beyond poor along with their offers.
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Chris Otter 6 reviews
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I’ve been playing on the site a few…
- I’ve been playing on the site a few weeks and made multiple deposits (some quite high deposits) which I’ve never had an issue with I’ve verified my account and everything was going ok that was until I tried to withdraw 999.00 and then a 3000.00 on the same night all of a sudden checks need to be done on my account so ‘someone will look into my details and get back to me in around 7 days’ but the online agent told me if it was longer they can open a dispute for me. In this day and age what takes a company 7+ days to issue winnings especially when they have allowed me to deposit high amounts and bet high amounts and my accounts fully verified. I wish I’d of read the reviews first because I would not of used them. I can see a complaint to IBAS or the gambling commission on the cards
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Raul Lopez 8 reviews
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Joined not long ago
- Joined not long ago has to be the worse site Ive ever played on wont be going back dont find if fair at all
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Bill Ricardi 20 reviews
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Very poor payouts
- Site is semi decent. Withdrawals are very poor. Has been 6 days now and keep getting the same message about I’ll get an email with an update. Absolutely ridiculous. Why have a support chat if they aren’t helpful at all?!
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Stuart 3 reviews
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AVOID AVOID AVOID
- Had the most awful experience joining ivy casino at first I loved the games and thought this was a great casino..small withdrawals was fine. After that be prepared if you win over a certain amount to be asked to verify yourself. Which is totally understandable. So i sent all the relevant information and was fully verified. I made a withdrawal for £1830And it was pending for days. Even though I was verified they didnt send it.. I went in live chat and asked if everything was ok. And he said he was going to chase it up and it would be there very soon. Another 2 days still waiting and pending.i went back on to play and deposited £20 then i asked about my withdrawals again. They asked me for the trustly payment i had just used.. so straight away I sent it to them in pdf form as they asked. It was no good it was a good excuse for them to try it on. So They unverified me and asked for more documents. So I sent them. And nothing was ever good. Bank Statement of my name and address... trustly payments with there name time and ivy casino at the bottom. I sent my passport.. my bank cards (all of them) I send my driving licence. And i also got an official utility bill of my address in pdf form.. after having to speak to British gas as I dont have paper bills..im on the electoral roll. And have proved everything. Theyve done nothing but bully me and made me jump through hoops. I sent a complaint in with points of questions I wanted them to ask. They ignored everything and didnt awnser the questions. They avoided them and sent emails back with generic awnsers. Just like they will reply to this... generic excuses. That everyone gets. They then proceeded to restrict my account. I screenshoted everything beforehand. As I knew. Im so disappointed at the level they have gone too knowing full well I am who I say I am. They seem to do this to alot of people. I have now asked them for a deadlock letter. Which I am waiting to receive on the 11th of November. And it will be reported to the ADR as an official complaint. And i will be sending all logs of this awful interaction. After doing so just know I will be taking it right to the small claims court. And I wont let this drop. Regardless of how much it costs. Its really the principle now. Please play with honest sites ladies and gentlemen. This isnt one of them! . And the good reveiws you see??. Well theyve withdrawn once or twice. And get ready for the games to begin after that. Ivy casino what an absolute disappointment. I literally would have been such a loyal customer. And gave you such a good reveiw. But here we are.
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Mr J D 8 reviews
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How to very quickly lose a good loyal Customer
- And to think I initially gave ivy casino 4 stars however how to very quickly lose a loyal customer. Requesting unnecessary unreasonable intrusive information eg providing payslips which should be sufficient but to then ask whats your role in your employment ? Explain payments made to specific individuals in my bank account well Ivy thats none of your business. I made an error linking my bank account to this Casino thinking I was doing the right thing. I was dubious and worried about linking my bank account to ivy casino my fears were correct they have scrutinised my bank account and asked sensitive and personal questions basically asking why I paid certain individuals you would have thought I had applied for a mortgage or something i have quickly rectified this unlinked my bank account and cancelled my ivy casino account. Before you respond with responsible casino re gambling etc blah blah blah. No other site has requested such intrusive personal information I would have thought linking a bank account was sufficient.Ivy Casino seem to forget that customers have a choice on which Casinos they wish to participate with Ivy are the ones that took the fun out of playing. Their loss is another reasonable casinos gain.My advice please avoid this Casino.Regarding your response Ivy complying with uk laws etc is one thing but to question payments made from bank account to individuals is another thing and nothing to do with compliance are you telling me other reputable casinos are not complying they have never asked such personal intrusive questions.
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Diane 18 reviews
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Deposited a few times
- Deposited a few times. Won alot of money and withdraw it and it reached my bank within minutes. Good games. Really enjoy the site
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Leanne 27 reviews
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Great casino fast payment great games…
- Great casino fast payment great games easy to use all around great casino
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RPR GMING 3 reviews
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Good bunch of people new wat I needed…
- Good bunch of people new wat I needed and quickly sorted the problem out amazing
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Emma 2 reviews
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Great game
- Great fun great games
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MIke H 17 reviews
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Grate games
- Good games good wins
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J Dott 27 17 reviews
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I enjoy playing on this site as it is…
- I enjoy playing on this site as it is easy to navigate customer support is very good and Ivy casino are prompt at paying out your winnings. A wide variety of games to play. Ivy Casino well worthy of 5*
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Lowie Harrison 2 reviews
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5 STAR BRILLIANCE IS THE ANSWER…
- 5 STAR BRILLIANCE IS THE ANSWER EXCELLENT APP
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Duncan 4 reviews
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Best site
- Easy to deposit and withdraw
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MISS AGNES ASHWORTH 7 reviews
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Ivy Casino – Official Trustpilot Profile Welcome to the official Trustpilot page for Ivy Casino, one of the UK’s most trusted and regulated online casinos. This space is here for our customers to share their experiences openly, and for us to provide transparent responses, clarify misunderstandings, and demonstrate our ongoing commitment to fairness, compliance, and responsible entertainment. We know choosing an online casino comes with questions: Is it safe? Are payouts fair? How quickly are withdrawals processed? At Ivy Casino, we want to answer those questions directly. This profile gives you insight into how we operate, what we stand for, and how we ensure our players are supported at every step.Who We Are Ivy Casino is operated by a licensed company that is fully regulated by the UK Gambling Commission (UKGC) — one of the strictest regulatory bodies in the world. This means that everything we do, from the way our games are delivered to the way we handle customer funds, is closely monitored and audited to protect players. Our platform brings together: - Thousands of casino games from the world’s top providers, including slots, live dealer tables, blackjack, roulette, slingo, instant win games, bingo, and more. - Exclusive games like Rodeo Grand that you’ll only find here first. - Fast, secure payments through industry-trusted methods such as Trustly, Visa, Mastercard, and e-wallets. - 24/7 customer support, including live chat and email. - Responsible gambling tools built directly into your account, so you stay in control. Our aim is simple: to create a safe, fun, and fair casino environment that puts players first.Licences, Security, and Fair Play We regularly see reviews from customers concerned about the fairness of games or questioning payouts. Here’s what you should know: - Regulation: As a UKGC-licensed casino, every slot, table, or live game we host is tested, certified, and provided directly by the software developer. Ivy Casino cannot alter outcomes. - Random Number Generators (RNGs): All digital slot games use independently tested RNGs to ensure randomness and fairness. Ivy Casino has no control over when a bonus lands or how much a spin pays. - Return to Player (RTP): Each game has a published RTP (Return to Player) percentage, which is set by the game’s provider. This number reflects the long-term statistical average over millions of spins, not short-term play. - Player funds: All deposits are protected in line with UKGC requirements. Withdrawals are paid from a ring-fenced account and are never used for operational expenses. We believe in complete transparency. That’s why you’ll see us reference RTPs, explain processes like additional checks, and link to resources where players can learn more.Deposits and Withdrawals We know that payment speed is one of the most important things for customers. Here’s how it works at Ivy Casino: - Deposits: Almost all deposits are instant and appear in your account within seconds. If you ever have an issue, our support team can help trace and confirm the transaction. - Withdrawals: Many withdrawals are processed automatically and instantly, especially once your account is verified. However, there are occasions where withdrawals require manual review, particularly for larger sums, new accounts, or transactions flagged by our payment provider. - Verification: Like all licensed casinos, we are required to perform Know Your Customer (KYC) checks. This can include proof of identity, proof of address, or proof of payment method. While we understand it may feel inconvenient, this process is required by law and is designed to protect players from fraud, identity theft, and money laundering. - Additional checks: Occasionally, larger withdrawals may undergo gameplay or risk reviews. This is standard across the industry and ensures both compliance and fair play. We are constantly improving our processes to make withdrawals as quick and smooth as possible while maintaining compliance with UK law.Promotions and Bonuses From time to time, Ivy Casino offers bonuses, free spins, and exclusive promotions. Some important points: - All promotions come with clear terms and conditions that outline eligibility, wagering requirements, and withdrawal limits. - Players are free to opt in or out of bonuses. If you prefer not to have wagering requirements attached, you can play without bonuses. - We recommend reading the T&Cs before claiming a bonus so there are no surprises later. - We encourage all players to treat promotions as an extra perk — not a guarantee of winnings.Responsible Gambling At Ivy Casino, responsible play is at the core of our values. We want players to have fun, but never at the expense of wellbeing. Our site includes: - Net deposit limits (daily, weekly, monthly). - Time-outs and self-exclusion options. - Reality checks to keep track of how long you’ve been playing. - Access to support organisations like BeGambleAware and GamCare. If we identify concerning play patterns, our Safer Gambling team may reach out or apply account restrictions. These steps are designed to protect customers, even if they feel inconvenient in the moment.Our Approach to Customer Reviews We welcome feedback on Trustpilot, whether positive or critical. Reviews help us improve and give potential players real insight into what to expect. That said, we want to be clear: - Some reviews are unverified or may not be from actual customers. Where this is the case, we will state it in our responses. - We take genuine complaints seriously and always invite reviewers to share their registered email address via Trustpilot’s secure “Find Reviewer” tool so we can investigate directly. - Spam or promotional reviews unrelated to Ivy Casino will be flagged to Trustpilot for removal, in line with their guidelines. You’ll see us respond to reviews in a consistent way: professionally, fairly, and with transparency.What You Can Expect as a Player - Easy sign-up with quick account creation. - Verification (sometimes instant, sometimes requiring documents). - Hundreds of slots and table games from leading developers. - Fast deposits and withdrawals (with occasional checks where needed). - 24/7 support, including live chat and email. - Fair, regulated play under UKGC rules. - Full control of your play with built-in responsible gambling tools.Addressing Common Concerns Raised in Reviews “I didn’t get my withdrawal instantly.” Not every withdrawal is instant. Large amounts, new accounts, or flagged transactions require checks. Most are completed within hours. “I keep losing, the site must be rigged.” Games are provided and audited by licensed developers, not manipulated by Ivy Casino. All outcomes are random and certified by regulators. “They asked me for more documents.” Extra verification is sometimes required depending on the payment method or withdrawal amount. We understand it can feel repetitive, but it’s required by law. “My account was suspended.” Accounts may be temporarily suspended for verification, security checks, or safer gambling reasons. In all cases, players are notified by email.Looking Ahead We’re continually investing in: - More game providers to expand our library. - Faster payment solutions to make withdrawals even quicker. - Improved user experience across mobile and desktop. - Educational content on our blog, covering everything from new game releases to responsible gambling guidance. Our goal is to remain a leading UK online casino that players can enjoy with confidence.Final Word We know online casinos are sometimes viewed with scepticism, and that negative experiences can feel frustrating. At Ivy Casino, we want to build trust by being transparent: we’re licensed, regulated, and committed to fair play. While not every spin can be a win, every player deserves an environment that is safe, secure, and enjoyable. That’s what Ivy Casino strives to deliver every day. Thank you for visiting our official Trustpilot page. If you’re a customer with feedback, please share your experience here — and if you need assistance, reach out via live chat, email, or by responding to our Trustpilot information request so we can help you directly. The Ivy Casino Teamwww.ivycasino.com New players making their first deposits only. Min deposit £20. 100% deposit match, max £100 cash. 30x wagering on first deposit amount to receive cash. Redeposit allowed to complete wagering. 18+. Full T&Cs apply.
540 people have already reviewed Ivy Casino. Read about their experiences and share your own!
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