Ivy Casino
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Ivy Casino Reviews
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Chris Otter 6 reviews
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I had previously reviewed with 2 stars…
- I had previously reviewed with 2 stars however due to the same generic email since 15th August about the technical issue stopping me getting into my account the one they said on 15th August by email would be sorted within 48 hours and then I would be able to login and make withdrawal. 16 day later and still nothing. They keep sending the same email stating taking a little longer and will now be fixed between 24/48 hours. I have received this response 8 times. I have sent them.proof of email stating I could access my account and proceed with withdrawal and date was sent and once again they fail to actually do anything except send the same response as stated above. I am now taking this matter out their hands as they have been given more than enough time to sort this. Like other users have said this site starts off well and then shows how unprofessional it really is.
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J Dott 27 17 reviews
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New at using this site
- New at using this site. Easy to use and no lagging with the games. Just done my first withdrawal so not yet sure of how long it takes although should be within 4 hours. Good fun.
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Ruth marie Crockett 1 reviews
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it’s very good casino
- So I went onto this site because every time I see this add I see “100% bonus match” I then added £30 to my account to then be told I have to spend £900 to get the £30 welcome bonus! That is complete bonkers!! DO NOT USE THIS SITE ITS A SCAM. What company does that. PLEASE USE A SITE THAT DOESNT TAKE ADVANTAGE OF THE COSTUMERS. Anything’s better than this.. worst site I’ve come across ever. They will comment and say it was all stated in the terms and it’s all been certified by the gambling rules blur blur blur.. it’s a scam and they won’t let you win anything.
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jackie 3 reviews
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So I went onto this site because every…
- The card I deposited with was my main bank card I tried to withdraw my winnings and they blocked the card saying it was in a different name which is absolutely ridiculous then had to submit passport which I did still can’t withdraw not they want more evidence think the site just don’t want you to get your winnings
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Susan Neil 6 reviews
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The card I deposited with was my main…
- i was playing on Ivy casino i put myself on a timeout for a week a week later i try to log in and i am still blocked? i messaged live chat asking what has happened was told i am on timeout for 18 days. I figure i put a month instead i wait and message was past 18 days i contact live chat again told i am on timeout for 41 days am furious with this site i suggest anyone thinking of wanting to play this site STAY AWAY they will scam you as they have scammed me
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Newbie 1 reviews
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i was playing on Ivy casino
- Hi first time playing I have deposited 230 an won 250 Ive withdrew only Im not sure how long this withdrawal will take could be up to three days which will be off putting depositing again overall the site has loads of games an is good
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Zurabi Chaduneli 5 reviews
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Hi first time playing I have deposited…
- Please stay away They flagged my last review & got it removed. They allowed me to deposit hundreds didnt bother them even though they knew i wasnt on a limit. I dont need a limit because i play what i can afford. What i do have a problem with is the gameplay i received i won when i first joined not alot pennies to what ive lost on online casinos because there all a major scam. The next day they hit me with a limit and i could not play for 3 months £300 so £100 a month the muppets. These people are lowlife. They then put a fake gamestop on my account . I had gamestop email them and because they got caught they put that 3 month on me. The UKGC are involved with these casinos and what there doing to people. How can you use a lucky generator total scammers . They just turn it off clearly. You will win a few times to reel you in .Then god help you after .Im not having these muppets tryanny control me. They will rob you blind put a block on you then a fake gamestop . Fraudulent !!! They remove the truth like all the scum in these companies.I was in the industry myself came out of it because they are literally vile people. No souls . People you are getting scammed in plain site this aint gambling you win in gambling thats the point you win some you lose some . You constantly lose on these vile lowlife sites. Then they vome back with how there licenced blah blah blah & regulated. LIARS !!!! If you complain they rig your account & other sites they do have control tp do that dont listwn to the crap. And i dont live at my address ive moved !!!!
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Bradleu Saddler 3 reviews
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Please stay away
- Great selection of games instant bank transfer of winnings etc !
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Freddie Barham 3 reviews
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Great selection of games
- I wrote a review a couple of days ago which gave the company the benefit of doubt as I will say overall it is a good site with good gameplay and RTP.However withdrawals! I won a good amount of money 5 days ago and there was suddenly a delay on the withdrawal for a mysterious extra check process! I successfully got through this and my money was received great!However 4 days late I win a good amount again (pure good luck and great news)! Yet despite this I am again subject to the extra checks even though these where only done 4 days ago! What else do they need to check? As an added insult they have now suspended my account for player safety check where I have to wait for a call the time of which they havent provided to check my safety.Theyll claim this is being a good casino but interestingly this has only come after winning a large amount of money so maybe especially with the extra checks on withdrawals its more of a punishment for actually winning!Its a shame if they fixed this I would like to stay with them but looks like they no longer want my custom. At the time of writing I still havent received my outstanding withdrawal which is worrying! (Ps the live chat just repeats a stock phrase if you ask about your withdrawal which is useless) Update: they were supposed to call me today but have failed to do so! They also state that they wont process my withdrawal until this call despite the money already being won adm owed to me in essence holding my money hostage! This is a terrible company!
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jackie 3 reviews
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Tired of the withdrawal process
- Great experience and also fast withdrawals. Simple verification too - so makes it enjoyable rather than a inquest if you win :)
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Ruth marie Crockett 1 reviews
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Great experience!
- Terrible rtp on games. Lost over £1100 in stakes no more then £1.50.Complained about the rtp and they restricted my account very unprofessional after losing that amount
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NIcki 29 reviews
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Terrible rtp on games
- After signing up and making multiple deposits o did not receive any bonus offered to me in promotions sent to email and texts and even on my account on sign up I complained and emailed support who was a joke of no help amd ride please dont be tri ked into this site and offers they just scam you and avoid
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Clive 2 reviews
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Scammed avoid this company
- Do t know why I leave this site for a while then come back they just take take take and give nothing back worst site I’ve ever played another £200 not one £1 win or scatter shown I’ll stick to the better sites we’re I actually win
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Conor 2 reviews
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Do t know why I leave this site for a…
- Update previous review here I’ll update every step for everyone here I received a win of 10800 was asked for verification before receiving which I gave and was all checked via email and stated they were approved I was then told 2 days for a update 2 days have been I’m told a further 2 days now so again more waiting if no money by Friday 2 days from today I will take the valid steps to complain to adr and gaming commission and raise further if it’s in and sorted I’ll come back here 5 star review as I received my money ☺️
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Mr Smith 4 reviews
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Update previous review here I’ll update…
- All good I played and it’s seems to be very good
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Matty 32 reviews
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All good I played and it’s seems to be…
- Tried 15 different games on different bets and tried to makes a complaint to resolver and website isnt recognised.in reply I am ivycasino.com player and Ive already spoke to Fred on chat
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Jenny Avison 21 reviews
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Tried 15 different games on different…
- Game play herendous Wins few and far between .Just take and take 200 pound plus and not a win
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Aw 173 reviews
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Game play herendous
- Horror site you will not win a penny
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Nicole laing 1 reviews
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Horror site you will not win a penny
- Wouldve given it a 5 if there were more game providers. Overall documents checked quick and withdrawal within an hour to my bank.Staff extremely helpful.
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Bogdan Bogdan 1 reviews
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Good overall experience
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Consumer 5 reviews
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Tracy singlehurst 23 reviews
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stuart newton 10 reviews
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Miss Georgina Briggs 8 reviews
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Ivy Casino – Official Trustpilot Profile Welcome to the official Trustpilot page for Ivy Casino, one of the UK’s most trusted and regulated online casinos. This space is here for our customers to share their experiences openly, and for us to provide transparent responses, clarify misunderstandings, and demonstrate our ongoing commitment to fairness, compliance, and responsible entertainment. We know choosing an online casino comes with questions: Is it safe? Are payouts fair? How quickly are withdrawals processed? At Ivy Casino, we want to answer those questions directly. This profile gives you insight into how we operate, what we stand for, and how we ensure our players are supported at every step.Who We Are Ivy Casino is operated by a licensed company that is fully regulated by the UK Gambling Commission (UKGC) — one of the strictest regulatory bodies in the world. This means that everything we do, from the way our games are delivered to the way we handle customer funds, is closely monitored and audited to protect players. Our platform brings together: - Thousands of casino games from the world’s top providers, including slots, live dealer tables, blackjack, roulette, slingo, instant win games, bingo, and more. - Exclusive games like Rodeo Grand that you’ll only find here first. - Fast, secure payments through industry-trusted methods such as Trustly, Visa, Mastercard, and e-wallets. - 24/7 customer support, including live chat and email. - Responsible gambling tools built directly into your account, so you stay in control. Our aim is simple: to create a safe, fun, and fair casino environment that puts players first.Licences, Security, and Fair Play We regularly see reviews from customers concerned about the fairness of games or questioning payouts. Here’s what you should know: - Regulation: As a UKGC-licensed casino, every slot, table, or live game we host is tested, certified, and provided directly by the software developer. Ivy Casino cannot alter outcomes. - Random Number Generators (RNGs): All digital slot games use independently tested RNGs to ensure randomness and fairness. Ivy Casino has no control over when a bonus lands or how much a spin pays. - Return to Player (RTP): Each game has a published RTP (Return to Player) percentage, which is set by the game’s provider. This number reflects the long-term statistical average over millions of spins, not short-term play. - Player funds: All deposits are protected in line with UKGC requirements. Withdrawals are paid from a ring-fenced account and are never used for operational expenses. We believe in complete transparency. That’s why you’ll see us reference RTPs, explain processes like additional checks, and link to resources where players can learn more.Deposits and Withdrawals We know that payment speed is one of the most important things for customers. Here’s how it works at Ivy Casino: - Deposits: Almost all deposits are instant and appear in your account within seconds. If you ever have an issue, our support team can help trace and confirm the transaction. - Withdrawals: Many withdrawals are processed automatically and instantly, especially once your account is verified. However, there are occasions where withdrawals require manual review, particularly for larger sums, new accounts, or transactions flagged by our payment provider. - Verification: Like all licensed casinos, we are required to perform Know Your Customer (KYC) checks. This can include proof of identity, proof of address, or proof of payment method. While we understand it may feel inconvenient, this process is required by law and is designed to protect players from fraud, identity theft, and money laundering. - Additional checks: Occasionally, larger withdrawals may undergo gameplay or risk reviews. This is standard across the industry and ensures both compliance and fair play. We are constantly improving our processes to make withdrawals as quick and smooth as possible while maintaining compliance with UK law.Promotions and Bonuses From time to time, Ivy Casino offers bonuses, free spins, and exclusive promotions. Some important points: - All promotions come with clear terms and conditions that outline eligibility, wagering requirements, and withdrawal limits. - Players are free to opt in or out of bonuses. If you prefer not to have wagering requirements attached, you can play without bonuses. - We recommend reading the T&Cs before claiming a bonus so there are no surprises later. - We encourage all players to treat promotions as an extra perk — not a guarantee of winnings.Responsible Gambling At Ivy Casino, responsible play is at the core of our values. We want players to have fun, but never at the expense of wellbeing. Our site includes: - Net deposit limits (daily, weekly, monthly). - Time-outs and self-exclusion options. - Reality checks to keep track of how long you’ve been playing. - Access to support organisations like BeGambleAware and GamCare. If we identify concerning play patterns, our Safer Gambling team may reach out or apply account restrictions. These steps are designed to protect customers, even if they feel inconvenient in the moment.Our Approach to Customer Reviews We welcome feedback on Trustpilot, whether positive or critical. Reviews help us improve and give potential players real insight into what to expect. That said, we want to be clear: - Some reviews are unverified or may not be from actual customers. Where this is the case, we will state it in our responses. - We take genuine complaints seriously and always invite reviewers to share their registered email address via Trustpilot’s secure “Find Reviewer” tool so we can investigate directly. - Spam or promotional reviews unrelated to Ivy Casino will be flagged to Trustpilot for removal, in line with their guidelines. You’ll see us respond to reviews in a consistent way: professionally, fairly, and with transparency.What You Can Expect as a Player - Easy sign-up with quick account creation. - Verification (sometimes instant, sometimes requiring documents). - Hundreds of slots and table games from leading developers. - Fast deposits and withdrawals (with occasional checks where needed). - 24/7 support, including live chat and email. - Fair, regulated play under UKGC rules. - Full control of your play with built-in responsible gambling tools.Addressing Common Concerns Raised in Reviews “I didn’t get my withdrawal instantly.” Not every withdrawal is instant. Large amounts, new accounts, or flagged transactions require checks. Most are completed within hours. “I keep losing, the site must be rigged.” Games are provided and audited by licensed developers, not manipulated by Ivy Casino. All outcomes are random and certified by regulators. “They asked me for more documents.” Extra verification is sometimes required depending on the payment method or withdrawal amount. We understand it can feel repetitive, but it’s required by law. “My account was suspended.” Accounts may be temporarily suspended for verification, security checks, or safer gambling reasons. In all cases, players are notified by email.Looking Ahead We’re continually investing in: - More game providers to expand our library. - Faster payment solutions to make withdrawals even quicker. - Improved user experience across mobile and desktop. - Educational content on our blog, covering everything from new game releases to responsible gambling guidance. Our goal is to remain a leading UK online casino that players can enjoy with confidence.Final Word We know online casinos are sometimes viewed with scepticism, and that negative experiences can feel frustrating. At Ivy Casino, we want to build trust by being transparent: we’re licensed, regulated, and committed to fair play. While not every spin can be a win, every player deserves an environment that is safe, secure, and enjoyable. That’s what Ivy Casino strives to deliver every day. Thank you for visiting our official Trustpilot page. If you’re a customer with feedback, please share your experience here — and if you need assistance, reach out via live chat, email, or by responding to our Trustpilot information request so we can help you directly. The Ivy Casino Teamwww.ivycasino.com
452 people have already reviewed Ivy Casino. Read about their experiences and share your own!
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