Even with current id an utility bill they will make you wait over a week in business days and still not give you your winnings.

• I sent a recent bill along with my ID they again replied my bill wasnt recent. The bill is from August it is most recent utilitie I have. When I won an cashed out 4 grand that was with their promo I had no issues cashing out. This time I did not use a promo.its officially been 7 days an they still wont give my winnings. They took it off the game completely. I Gant even spin if I wanted to. I will not play jackpot or spin anymore. It is a joke.

Long time between wins Game reload is constant Live Chat is terrible waiting times.

• It’s an ok site but I’ve been playing for couple years had the odd big win couple thousand but that was it has been dead and literally predictable every session since. We video the play of the games and compare it to previous play of same game days earlier and it’s exactly same. In the 2+ years I’ve NEVER WON THE BONUS WHEEL! I mean just get rid of it. The games in different categories are generic especially the ‘Hottest Games’ they can stay same for 4-5 days which doesn’t make sense for the tens of thousands of customers playing and any given time just look at the difference of numbers playing same game in mobile website then compare number playing the game on desktop site that’s just one game. How can the ‘Hottest Games’ apparently named for going off right now paying out stay same for five days?? It’s false. Or the constant ‘sorry there was a problem this game has been closed. If you wish to play this game please go to lobby to open again’ when you start winning. Daily this happens Every.Single.Day. Customer support in chat? Just don’t. Extremely long wait times. To get straight to an agent I type human have to repeat this 3-4 times but it gets you to wait line. Where you’ll wait alright. Wanting full name date of birth email phone number & postcode or even the last 3 digits of last payment card. Before you can ask questions. This I feel is daunting it shows they’re not really customer focused because your off site when speaking to them. To give your details to someone off site in this day and age is insane. The amount of identity theft and fraud in our world today is predominantly the basis of any warnings and caution we get from our banks etc and police constantly push this message do ‘NOT GIVE YOUR PERSONAL IDENTIFICATION DETAILS ESPECIALLY ALL OF THE ABOVE AT THE SAME TIME TO ANYONE ONLINE EVER’ but they need to open and check your account to address any questions. All that just to ask about the match bonus that didn’t load because it tricks you to need push two different claim buttons to get? Average. They don’t have the Emperor of the Sea deluxe game either.

Understaffed due to...what?

• Never have live agents available and if they do they take the easy way out and tell you to send an email instead??? Pffft...if they even bother to speak to you at all...my accounts been updating for 2-3 days now...stated they would compensate me with a WHOLE 3...THREE CREDITS...like damn...where are they tho...cant afford to pay for help cant afford to compensate for these inconveniences received an email insinuating me of needing professional help with my gambling problem...super insulting and unprofessional...

MADE DEPOSIT WON A BIT THEN WOULDNT PAY…

• MADE DEPOSIT WON A BIT THEN WOULDNT PAY OUT THE SAID VARIFICATION NEEDED SUPPLIED ALL INFOTHEN GOT TOLD UNDER REVIEW THAT WAS 10 DAYS AGO DO NOT USE THIS CASINO TAKE MONEY EVERY EXCUSE NOT TO PAY OUT STILL NOT BEEN PAID THIS NOW TWO WEEKS USE GENTING CASINO THEY PAY OUT SOMETIMES EITH IN THE HOUR

They cheat by jamming your location

• They cheat by jamming your location. Dont recommend it . Stay away from this site jpc. Not to trust them with your money.

Jackpot Chitty

• customer support sucks face less corporation that just wants money and doesnt want to do anything for the people paying them . i have a few acounts .spin riverbelle and jackpot the other day i realised i.ve made just over $5000 cad in deposits at jackpotcity (over last yr or so) and never have i made a withdrawl.. now i ask other casinos support all the time for free cash or bonus spins and more often than not (BETTY.com) will give you a nice bonus of some sort . whicch is cool.. however these.. jerks told me i should look in to gambler therapy after i asked in an email for a small bonus chip or something and i explained ive deposited about $5200can over a while (not 1 withdrawl ) and they said they would get back to me in 48 hrs that was monday. it is almost sunday now and not a word.. i wasn;t rude i wasn.t complainin about rtp or unfair games just asked for 20 or something chip or bonus. for5000 in deposits . so thats it for me ..there our better online sites that withdrawl instantly now anyways why bother with these . guys Edited: they got back to me after a week. credited my account a Whopping $3.oo cad and reset all my progression play /build up slots to 0. /Thumbs up jack pot chitty casino!!

Really bad experience

• Really bad experience just a money grab couldnt even enjoy my money for a few minute . Really hard to get a hold to costumer service alaways stock with a robot. Same for gamingclub ruby spincasino and spingalaxy. A lot of casino out there to waste your time with those guy

The design was not very impressive.

• The site works reliably but the design could be better.

Horrible experience with this site

• Horrible experience with this site. Tried to withdraw money and they held it pending verification but they don’t tell you. You just wait in limbo until you reach out to find out why you haven’t received your money. Customer support is garbage and they will find every excuse not to pay you. Avoid

Payments garnished payments suspended. Ethical or Criminal?

• i have been waiting a month to receive my winnings and for god sakes its only 340 bucks first they gave me some bs line about needing my account verified which it already was cuz how did i cash out 3 grand prior to this. Then after making me jump hoops for this stupid document the didnt need they have been telling me for a week straight that it will be 24 to 48 hours and my funds will be released. Its retarded. And this isnt the first time i have had trouble. On numerous occasions i have had my winnings garnished for what they have claimed were funds owed due to echecks even though my echeck options still remains untouched as in i have never even signed my bank account up to it. They have straight up stolen money from me more than one time and i doubt i will ever see any kind of compensation for this unethical behaviour i really am starting to hate this casino defiantly taken all the fun out of it if i could get them -* i would as even 1 * is too many.

This casino took my deposit and never…

• This casino took my deposit and never gave it back. They have have scammers sending fake promotions to peoples email. I received so many . .. I signed up and deposited just to never see it reflected in my account I asked them to refund me they said they will after 5 businesses days till this day I never got my money back and it’s going on to 2 months I have photos to prove of my deposit and snap shot of the conversation with the agent in the chat

Went to refer someone now almost a week…

• Went to refer someone now almost a week and they still say theres no verified referee and my friend signed up made an eligible deposit and still nothing no fifty dollar bonus as advertised and customer support u can reach them instantly but their useless and cant issue any reward even though one support person said theyd issue umit manually after 72 hours now waiting a email which I was told 48 hours for a response still nothing four days later !!! Definitely dont recommend this casino always ridiculous amount in wagering requirements for any bonus ur almost not worth depositing and getting w.e bonus they off just gamble what u have and try and win and even then if thats not bad enough min withdrawal fifty unlike Betty ojo or betmgm all sites u can do instant withdrawal and dont have to wait a week for your money worst casino actually second worst captain cooks casino is worse

Jackpot City is a top notch online…

• Jackpot City is a top notch online gambling site. They have a wide variety of games for everyone.Quick payouts usually within a day or two.I have been on alot of sites and I can honestly say Jackpot City is definitely the best. Won some decent money.

For the most part this is a great…

• For the most part this is a great casino. Quicker withdrawals would put this site would put them at the top in my opinion

spent deposited $1600 and got…

• spent deposited $1600 and got absolutely nothing back horrible scam. This is the far worst casino Ive ever played at in my life. They will take your money and you wont withdraw any money after youre done playing with them.

Withdrawal is terrible

• Its so inconvenient to hold the withdraw so long over a week to get your winning and they have options to reverse ur withdraw but not speed it up you kidding me like I understand if it was the first withdraw ok let take time but not for a costumer been on the site since they werent even approved in canada for i gaming in Ontario ike if u worry about the safety for the withdraw all u need to withdraw to same bank you got the deposit in first time so that excuse is really not gonna work at all . So to cut it short they want the players to get bored and reverse thier winning to loss it all such a sneaky way but never you guys already hard to win anything out you reversing nothing and I will suck it up and wait.. but seriously change this proses it only give the casino shady look because that whats known about jackpotcity casino none of my friends actually believed you were legit for awhile and still sime dont because of the withdraw issue

Rip off artists at there finest is…

• Rip off artists at there finest is number 1 casino Jackpot City. Why keep waisting money on a rigged scam casino. They get pleasure by ripping people off like their mother.

Needs better withdraw time

• For the most part I like this casino app. It has good daily deposit bonus daily mega millions wheel spins loyalty points. But to get your payout from winning takes way too long. The automatic 24 hour hold before you start to process payment isnt right. I think its kind of a way for the casino to get there money back and not have to pay it out because people will reverse all or part of the withdrawal during that time. Another thing I dont like is you dont process withdrawal at all on weekends or holidays. Thats not right you have no problem taking deposits on weekends and holidays but cant process withdrawal to give money back. Most of the other casino sites I use withdrawal are instant no waiting at all not even on weekends or holidays within a few minutes your winning are deposited Into your Bank.

Quick payouts

• Quick payouts

games can be a bit hit or miss but…

• games can be a bit hit or miss but never had any issue. always been paid out