Read carefully because its a fairly…

• Read carefully because its a fairly technical and detailed explanation of just how blatant their scam is. They dont even understand their own Terms and Conditions. I deposited $50 to try it out got it up to $90 then won another $81 on something called an Hourly Wins draw which was credited as bonus funds. I read ALL the terms and conditions carefully for both the draw and the site in general and it was quite clear that there was nothing preventing me from withdrawing the $90 and using the $81 bonus funds to play through the wagering requirement (a requirement that I later found out wasnt relevant to this draw as discussed further down). As soon as I withdrew the $90 the $81 disappeared too. Contacted customer service and was told the $81 had been forfeited upon withdrawal of the $90 citing a section of the terms and conditions pertaining to internet connection issues. After explaining the lack of relevance of the cited terms to the issue of the bonus he referenced a section of the terms thats only relevant to withdrawing winnings from the bonus funds... again not at all relevant to this situation as the $90 wasnt in any way related to the bonus or winnings from the bonus. Its been over a month and after discussing this with SEVERAL customer service reps they all cite the same section of the terms and conditions referring to withdrawing the winnings from the bonus playthrough despite me repeatedly explaining the lack of relevance to this situation. Heres the truly concerning thing I found from all this research into their terms and conditions. Keep in mind the terms and conditions of the draw made no mention of a wagering requirement of the winnings therefore it SHOULD have been credited as $81 cash not bonus funds. However according to the general terms and conditions of the site other types bonus funds require a 70x playthrough requirement to release the bonus funds a ridiculously high requirement on its own but thats their requirement whether we like it or not. For the sake of conversation Ill continue the story as if the bonus funds had a wagering requirement even though my specific $81 did not. So that means in order to convert that $81 from bonus funds to withdrawable funds I would need to wager $5670... risk $5670 to gain $81 BUT according to their terms even if I had managed to wager the $5670 without losing it all the absolute maximum that I would have been able with withdraw is $100. Hypothetically had I wagered that $81 bonus the total $5670 required and ended up with $2500 in the end I would have only been able to withdraw $100 of it and they take the other $2400 back. They expected me to gamble $5670 in the hopes that I could keep $100 of it. Even IF they hadnt screwed me out of that bonus they expected me to risk $5670 to their maximum $100 risk!! Let that sink in! Absolutely ridiculous scammers!! FYI I posted the same story in play store to warn others there of the scam and somehow they managed to delete my review and blocked my from accessing anything related to their app within the play store app... apparently they really dont their scams being brought to light.

RED FLAG! BE AWARE!

• I signed up on Wed Jan.28 2026 online at Jackpot City Casino. I declined the sign up bonus and played blackjack with my own money. I won $779.02 and made a withdrawal for all of it on Thursday Jan.29. On Friday January.30 I tried to login to see the status of my withdrawal. I couldnt login. I tried messaging Jackpot City Casino and received no response. I finally received an email response today Wed February.4 saying my account is closed and they confiscated my winnings of $779.02

Awful

• Awful No real games. App rubbish Do not deposit

Jackshit City

• I am writing this as a final warning to anyone considering Jackpot City: Do not trust their word or their confirmation emails. On December 14 2025 I received a formal email from Kutlwano in their support department explicitly stating that my $200 winnings had been successfully paid out to my Interac account. They even told me to share in the excitement and add extra joy to my day.It is now January 2026 and that money has never arrived. What makes this truly predatory is the timing. I won this money right before the holidays and was relying on it to help cover my Christmas expenses and bills. Because of their confirmation email I believed the funds were secure. Instead I spent my entire Christmas season stressed and financially strained chasing a company that refuses to provide a simple Trace ID or Reference Number for the supposedly successful transfer.

Absolutely terrible

• Absolutely terrible. No scatter/bonus games after 300+ spins on all. Overall RTP of 20% on 2000 spent. Avoid at all costs. Also might have one of the worst customer service teams I’ve ever seen. They’ll literally just ghost you.

BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

• BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!DO NOT BET WITH THIS CASINO!!I have been a casino player for many years but this is the biggest scam i’ve experienced in my life!I asked a withdrawal of 500$ and received only 198$!!! When i asked customer support what happened to the rest why haven’t i received the other 302$ they responded back we had to pay your credit card debts!!!!! WHATTTTT!? And they said they can’t help me further!!This is at your own risks peeps i advise you dont put a penny because you wont see your withdrawals if you win!! I kept all the chat and screenshots and will escalate this! If you want proof send me an email on sinajaber2@gmail. com !!!

Worse casino ever

• Worse casino ever! Area link dragon is a scam and literally just the worse game on the casino.

Never let u win

• Never let u win

Easier to win the Powerball with no ticket then win here.

• If i could give this casino -10000000000 i would. If you are looking to win here you wont. I have been logging in to this trash money grabbing excuse for a casino for 300 days straight i have spent close to $5000 and the most i won was $130. Also have fun getting a hold of support i assume it would be easier to get in touch directly with Donald Trump then the people who run this joke. I sent emails i tried waiting in the fake chat and nothing they dont care or write back and they dont believe in RTP policys. I hope they go bankrupt so people stop getting ripped off but this is unlikely due to the fact they never have to pay anyone out. WORST CASINO EVER.

Defeated

• It’s not at all about luck. Your outcome is pre determined and nobody wins but jackpot shitty and the criminals behind it. I’ll be doing good and then of course it glitches out usually a pop up that says “you cannot play multiple games at once” when I’ve been playing on the same device. You have to start over and when you come back go figure nothing but nothing. What a coincidence. It’s all very inconsistent and if you’re looking for fun this is the wrong place. They pre determine your outcome and display loses in ways that purposely piss u off. Ex. Getting 2 bonus’ and on the last reel you will see the bonus spin by and land just outside the play. That’s not bad luck that’s them using tactics that make you mad and want to keep spending trying to win your money back. They tell you to seek therapy and explain gambling should always be fun yet they designed the games just to piss you off. You’ll always be one short of something and when you get that something then you’ll need another. well that right there tells me otherwise. Gambling is the worst addiction in the world and I no longer will throw my money away to a company that viciously steals money from the working class while they do absolutely nothing. For the millions and millions of dollars they steal from good people you think they would hire a decent support staff. It’s a bunch of useless bots handling their website while they sit on the beach watching their bank accts grow. How do they sleep at night? It makes me so sad that we are human beings expected to work 80% of our lives just to live pay cheque to pay cheque while a select few are are squeezing whatever we got left out of us. I’m defeated big time

This site is Horrible...they constantly…

• This site is Horrible...they constantly lie and take forever to get back to you probably cuz they are seeking advice from lawyers.You will always lose ur withdrawls take forever and 4days minimal when they claim u will have it within an hour.Their games have glitches that they will make excuses for and over all just UNPROFESSIONAL...their Con artist this site is a beautiful lie

Once again ive had my money taken from…

• Once again ive had my money taken from my bank and rhe casino refuses to add it! This time even the payment provider has advised them that my deposit was successful and they need to add it still jackpotcity does nothing and says nothing to me complete and utter pack of professionalism!!!another casino folks that will tale ur money illegally not give it to you and when u confront them they will complete ice you out!!!!! 0 of of 10 dont sign up here waste of time and money and will ruin your fun that your supposed to have

Withdrawal still processing after 14 days

• I have a withdrawal still processing since October 15th i messaged the customer service BUT NO ANSWER BACK i sent 7 emails so far its frustrating

No email reply

• I sent an email to both the .com and .ca support centres (due to an odd issue that involves both the US and Canada websites) regarding my deposit.10 days and 3 emails later and I still havent received any reply. Do they have any customer service??

Understaffed due to...what?

• Never have live agents available and if they do they take the easy way out and tell you to send an email instead??? Pffft...if they even bother to speak to you at all...my accounts been updating for 2-3 days now...stated they would compensate me with a WHOLE 3...THREE CREDITS...like damn...where are they tho...cant afford to pay for help cant afford to compensate for these inconveniences received an email insinuating me of needing professional help with my gambling problem...super insulting and unprofessional...

MADE DEPOSIT WON A BIT THEN WOULDNT PAY…

• MADE DEPOSIT WON A BIT THEN WOULDNT PAY OUT THE SAID VARIFICATION NEEDED SUPPLIED ALL INFOTHEN GOT TOLD UNDER REVIEW THAT WAS 10 DAYS AGO DO NOT USE THIS CASINO TAKE MONEY EVERY EXCUSE NOT TO PAY OUT STILL NOT BEEN PAID THIS NOW TWO WEEKS USE GENTING CASINO THEY PAY OUT SOMETIMES EITH IN THE HOUR

They cheat by jamming your location

• They cheat by jamming your location. Dont recommend it . Stay away from this site jpc. Not to trust them with your money.

Jackpot Chitty

• customer support sucks face less corporation that just wants money and doesnt want to do anything for the people paying them . i have a few acounts .spin riverbelle and jackpot the other day i realised i.ve made just over $5000 cad in deposits at jackpotcity (over last yr or so) and never have i made a withdrawl.. now i ask other casinos support all the time for free cash or bonus spins and more often than not (BETTY.com) will give you a nice bonus of some sort . whicch is cool.. however these.. jerks told me i should look in to gambler therapy after i asked in an email for a small bonus chip or something and i explained ive deposited about $5200can over a while (not 1 withdrawl ) and they said they would get back to me in 48 hrs that was monday. it is almost sunday now and not a word.. i wasn;t rude i wasn.t complainin about rtp or unfair games just asked for 20 or something chip or bonus. for5000 in deposits . so thats it for me ..there our better online sites that withdrawl instantly now anyways why bother with these . guys Edited: they got back to me after a week. credited my account a Whopping $3.oo cad and reset all my progression play /build up slots to 0. /Thumbs up jack pot chitty casino!!

Really bad experience

• Really bad experience just a money grab couldnt even enjoy my money for a few minute . Really hard to get a hold to costumer service alaways stock with a robot. Same for gamingclub ruby spincasino and spingalaxy. A lot of casino out there to waste your time with those guy

The design was not very impressive.

• The site works reliably but the design could be better.