I made a withdrawal for £500 from kassu…

• I made a withdrawal for £500 from kassu Casino and I have not received any of the winnings I requested to withdraw and when I try to log into my account now it is saying that my account has been closed and I did not close it.. I have sent numerous emails to them and nothing is being done about it.. I just want the money I am entitled to from them. My account has been verified and everything is in order for me to receive my withdrawal so can someone please advise me what I should do next as Ive lost all trust in their site and the representatives who should be assisting me but just ignore me.

Found this new online casino based in…

• Found this new online casino based in Malta been using the site a few weeks had a few losses but also had a win. I deposited money xmas day early hours in the morning like 12.30am via PayPal. I played blackjack had a win so withdrew my winnings. To my surprise it cleared same day about 5.30pm. The staff actually work xmas day and boxing day.I was on a losing streak on the blackjack platform but manage to pull a small amount back all in all a good gaming experience.

I have had to give this service a star…

• I have had to give this service a star but don’t use these absolutely disgusting I placed a bet 15.00 and won 175.00 they have treated me badly they are saying my Apple Pay is not right I’ve sent them documentation after documentation and they are still refusing to pay me my winnings absolutely disgraceful I’m not letting this dropUpdate I threatened them with IBAS and they paid this today but I would never ever use these again full stop BEWARE

Slow verification

• Slow verification. Slow customer service. The verification process is painfully slow. Depositing is instant as usual with these poor run sites.The live chat is always too busy. Just another flashy casino with poor customer care. Avoid avoid avoid.1 week after I CLOSED my account they are still sending me emails looking for more verification docs.

same thing time after time

• same thing time after time. I would urge everyone that this has happened to to contact the gambling commission they (genesis group)(12 casinos including kassu) had their licence suspended last year for doing this the only way is if everyone makes a complaint to gambling commission then after a certain threshold of complaints the GC will look into them. IBAS is just a waste of time......... ive had to wait upto 6 months for money on numerous occasions

Delay delay delay

• Awful. Do not deposit believe the bad reviews. I was sceptical as had an ok experience until recently when using £50 bonus funds decided to do a little bonus hunt on low stakes . Won 150 on game for all bonus money to disappear from this and every other game I had saved I know its not cash but its the principle now. Proof sent still waiting since 18th November for other department to contact me. Customer service response we cant help?!Completed survey and you guessed it had a reply within days due to the negativity of it.

Kassu casino fraud

• Hello I have read the reviews and can only confirm everything that is going on. The whole thing is a complete fraud which you realise quickly when you attempt to withdraw. I only won £700 and there’s a process everyone alludes to in the reviews. Constantly asking for more details always saying that you didn’t upload correctly. I uploaded all my documents again today and they say I haven’t. I’m not sure how they get away with this.

Cant describe how angry and frustrated…

• Cant describe how angry and frustrated Im with that site.Delaying withdrawal for 12 days already after double verification and nothing.Customer support doesnt reply to emails and live chat isnt available as its chat bot which tell you to contact them via email ridiculous.What kind of casino is doing something like that.Why they allowed to treat people this way.Why no one act on this kind of way casino treating their customers.Every decent casino site make checks and withdrawals as soon as they can but on this site its impossible.Plenty complains on this brand casino site regarding the same problem which is withdrawal the winnings.Im hope someone will finally sort that problem as people are really struggling dealing with them.

No problems here

• Read all the comments here think I must be luck have had no problems with this company fast verification and no problems withdrawing money.

Scam company do not waste your money

• If could not give them a star at all I wouldnt. So been self excluded from my account but there still a balance into my account. They emailed me to say they will refund me that. For few days nothing happened. So when I contacted customer services they said I needed to verify myself and once done they will refund my balance of 600 pounds. Well its been 3 weeks and still waiting. You never get a straight answer you raise a complaint which no one replied to this is a joke of a company a scam. I have reported them to the Gambling Association and I want to warn people away from them

Horrendous customer service

• Horrendous customer service. Not one agent seems to know any answers to your questions been waiting for over a week for my money but in all honesty I’ve giving up please stay away from these con artists. and before I receive a automated reply my account was blocked as soon as I withdrew money I haven’t been asked for documents to verify just blocked because I won please please stay away from this and all other genesis owned sites you WILL be conned!!!!!

Con artists

• Awful. I’ve waited 7 months for a payout from this company. Every time you provide them with something they want something else. Absolute farce. Report them to the gambling commission and contact IBAM who will support you getting your money back but they will still refuse to refund.

Cashed out 3 times in 2 days the first…

• Cashed out 3 times in 2 days the first went straight in next day I withdrew another 450 but wanted verification which I did tried there live chat which doesnt work at all iv emailed several times trying to find out whats going on now my account blocked they dont accept calls and arent very helpful resolving. If these 2 payments were received ud of had 5*

Wish I had look into these reviews…

• Wish I had look into these reviews before signing to kassu casino. Signed up for this casino beginning of January and made a deposit of 30 Canadian for it not to be credited in my account. When asked about it on they live chat they said that it was pending and allow it 24hrs before it processed. Well 24hrs later it still wasnt credited so I emailed they support for then to say that my deposit was declined and allowed 5 business days for it to be back into my accountwell 20days and counting with every proof of bank statement theyve asked me Im yet to receive my deposit that was sent to this casino back into my account. So Im here to advice people to say away from this casino and believe every review on there.

WE HAVE A WINNER!!!!!!!

• The Worst experience of my life!! Literally!! Horrendous!! Deposited 64 quid took bonus so had 128 to play with played one game £1 spins...biggest win 4 quid!! Excluded permanently!! please please please dont go anywhere near this whatever you wanna call it...crappy no fun boring.....casino!!

Duplicated deposit charged to bank account never returned

• I made a deposit to this casino and upon reviewing my bank statement I was charged twice for it. I contacted support who said the issue was reverted to the relevant department. I then used their online contact form twice to no response. This is stealing. I have contacted the relevant gambling authority in Malta. Avoid this place at all costs.

Absolute scammers

• Stay away from all their sites. Keep getting emails. Been playing here for few years but only ever on and off when get bored or they offer deposit bonus...tried to play tonight as they offered me 100% dep match..theyve actually gone and self excluded me from every site they own 🤣🤣🤣 Ive never in my life asked to be self excluded..but hey ill spend my money on white hat casinos instead lol. Horrible p*icks. Zero customer service to speak to...just chat bot that seems spasticated. Avoid like covid

Happy to take money but not sure on…

• Happy to take money but not sure on winnings yet I’m hoping they prove wrong so I can show everyone in here wrong I’m going to give it until tomorrow if nothing then I will update everyone and be taking to papers ect

Kassu Will do everything to delay your…

• Kassu Will do everything to delay your withdrawal or not pay you. I been waiting now 2 weeks for Money got email from them my acc been verifiedBut there is always Something wrong when i try to take my moneyHave send all document the asked they been aproved but when dedline came when money should be im my account i been asked again to verify something. Lucky i have made all conversations screen shots and email a and going to report them as im Fed up now with their excuesess

DONT PLAY WITH KASSU CASINO

• Hello All I wish I had read the reviews before joining.Joined kassu over month ago now set up account no problem deposed £25 no problems won £141 small amount of money as soon a bonus finished on the slot machine I was playing kicked me off it made me cash out and then put the money in pending withdrawal.for no reason week goes by still pending contact them on chat its a bot contact by phone just recorded message contact them by email auto replys its now 4weeks later found out why it was pending needed my id sent it over 3 weeks ago and still not approved still waiting for my money. And yes correct id was sent passport phone bill and bank card. This casino is a white label for a company called Gem gaming a who is a bigger oprater and have just been spanked by the gambling commission for they poor compliance to protect consumers. Please read all reviews before gaming with this operator.