Mr Green ignores deposit limits and refuses to return founds

• Mr. Green Casino violated my rights as a player and demonstrated shocking negligence. Despite having a self-imposed deposit limit of €500/month the platform allowed me to deposit nearly €8000 — a clear breach of Irish law and their own “Responsible Gambling” policy.I filed a complaint on March 11th 2025. Over 30 days later I’ve received nothing but vague emails empty promises and zero resolution. No apology. No timeline. Just stall tactics like asking for documents they already have.This situation has caused me anxiety sleepless nights and forced me to hire lawyers and a private investigator. Mr. Green is a repeat offender — they’ve already been fined in the UK and Sweden for similar failures.If you’re thinking about playing here don’t. You risk losing your money and your peace of mind. I’ve already taken legal action and will continue to expose this case publicly until justice is done.

Used to be great dont touch now!

• HelloI just wanted to kindly say that i have never seen such a downgrade on casino which happened to mrgreen after update and shitty 888 corporation.... From a great casino to a total shithole in a less than 1-15 years timeframe. Currently i would probably enjoy more playing on some curacao licensed casino with risk that i would never see my money again than on mrgreen. Honestly for real what the piip are you doing there or not you but whoever makes decisions. Just some example is your customer service these days... I contacted them week ago about freespins which are bugged on my account and yeah nothing has been done to it or even contacted back as they said that they would do. Another shithole is your current id team. There is maximum 1 month since i uploaded new passport etc gave you information about income. Suddenly i got 1k deposit limit per month????? And then my account is restricted now without any reason.Like for real what the hell are you guys doing there i was vip customer for many years at mrgreen you had some best finnish speaking customer support and overall great experience. Also points to old vip manager Jesse...These days mrgreen is just shadow of what it used to be. You are casino site but to a customer it looks like you are forced to be one... Like no one gives a piip about anything there. Maybe use the domain to something smarter like dropship chinese crap would make more sense.You are terrible casino thanks to 888 corporation for ruining one of best casinos. Thank god there are many options avaible but sad shit. R.I.P Mr Green

If I could I would give 0

• If I could I would give 0. Have sent countless id’s and verification and customer-support have said countless times that they would work on the problem and so on but they never reach back. Probably the worst customer support

Customer support actually helped me…

• Customer support actually helped me within minutes - huge plus! Won a little withdrew all good.

fancybut...

• Mr Green tries to be all fancy but it’s full of hidden fees and terms that make you wonder if it’s worth it. Chillistakes isn’t as flashy but it’s way more straightforward with a simple layout that gets you right into the game without any headaches.

Not fair !!!

• Not fair !!!

Was never a great site but closed my…

• Was never a great site but closed my account after years as soon as the other company took it over as I knew Id zero chance of winning now.

Slow withdrawals

• Slow withdrawals and slow Customer service

Ei kannata pelata siihen nettisivu

• I got this money from Mr Green after withdrawing 2770 after a terrible fight because their website had been renewed and I couldnt get this money with which I withdrew from there. First they said they would compensate for that but unfortunately they didnt compensate for anything and I dont recommend anyone to play with Mr Green at the moment because their website is completely down and they dont give anything.

Account blocked and funds seized.

• Signed up made a deposit and played. Went to cash out but was requested to send in verification documentation. As soon as I submitted all documentation my account was blocked and so were my funds.Essentially Mr Green took my deposits but blocked my account when I went to cash out. Ive been trying to reach out to live chat and email but somehow I cant seem to get through. Im assuming they blocked my email as well. At this point I just want the money deposited (A meagre EUR25) rather than my winnings but there is no way to reach out to them.What sort of scam is this site running?! Had I known that Mr. Green had gone down the hill in the last few years I would not have bothered. I will be filing a report with the MGA.

This is not a site to be trusted

• This is not a site to be trusted - avoid at all costs

Worst customer service and very cunning…

• Worst customer service and very cunning system to loose everything. Whenever someone try to withdraw money they will start showing excuses to persuade people to spend the money until balance is zero.

Mr Green accepted my £20 deposit 2…

• Mr Green accepted my £20 deposit 2 years ago and then shut my account without warning. It’s taken 2 years of threats and sending constant different versions of ID before they finally gave up on their pathetic scam to retain £20 and refunded it today. Avoid the site like the plague!!

Awesome site as usual

• I got the welcome bonus and i bet 35x the bonus amount. They now refuse to pay my winnings because somewhere in the AGB they stated that you are only allowed to bet max 5 euro per Bet.Please stay away from this site you will thank me later

Caution stay away from this Site they are scammers

• i cant log in.. i have been having issues the past 1 week... I have really big trouble logging in now.. The annoying part - i really love MrGreen... I have written to support 3-4 times... It bugs

i cant log in.

• The odds are more than just against you they dont even hide that they are taking your money. I lost 200kr in 5 minutes by spinning some stupid machine i only betted 5 kr pr spin. SO STUPID I WILL NEVER GAMBLE AGAIN.

The odds are terrible

• The new mr green sucks. It’s buggy it’s slow no app and the games are boring.

The new mr green sucks

• Have been a customer for many years with a avg good service level.In a past 2-3 months the customer service level has been dropped a lot reponse time for Basic queries over 1 week and now they dont even answer my emails.. unfortunately time to change casino site

Service getting worse

• It seems they make it purposely difficult to upload documents before withdrawing your winnings. I tried about 5 different documents (unsuccessfully) and when I contacted customer service about it the response times in the live chat were brutally slow - having to constantly check my phone for 20 minutes trying to get a simple question answered only for the chat to get disconnected because I have have a day job and couldn’t stay glued to my phone. I did get a follow up email but when I submitted another document directly back to the customer service email I never got a response. To multiple attempts…. So there I was back at square one weeks later still not able to withdraw.Can’t imagine how many people have ended up playing their winnings because it takes weeks to successfully withdraw - myself included obviously. Worst customer service and customer experience I’ve had on a gambling site. You should do better.

Mr. Green: “Let’s finally give our customers a modest win but then make it as inconvenient as possible for them to withdraw it! Yay!” :)