Customer service is god awful and slow

• Customer service is god awful and slow. Trying to withdrawal is a pain in the @$$ when its over a couple hundred bucks

Rogue sportsbook grading for certain…

• Rogue sportsbook grading for certain events.Where other sportsbooks see a void pinnacle sees a chance to take money.Primarily favor other sportsbooks.

New advisor

• Michael was excellent as my case manager. The debt issues continue to fade.Sincere thank you!Bubba

Yes it is a terrible site

• Yes it is a terrible site. I deposited $100 to play for the first time then lost and deposited $200. They immediately asked for address verification and asked me to send documents such as Internet bill bank statement. I immediately sent such documents but they kept refusing even though they clearly stated my address as in my ID the bill was downloaded from my Internet provider in my country and could be checked online. It was ridiculous because all the previous bookmakers I played with accepted those documents but they did not. The customer service staff answered very generally.If it wasnt for the fact that I deposited $200 and wanted my money back I would have left immediately. A troublesome bookmaker sports betting only has a few matches. I am very disappointed. I advise anyone who intends to play here to stay away. Most bookmakers will hate you if you win them and try to cheat to steal customers money.My ID: LL1931524.

Rollover x3 in any deposit to withdraw

• Its a complete abuse that you have to bet three times the deposited balance to be able to withdraw in no betting house is this like that so I dont recommend it at all.

Pinnacle/PS3838 voided my fully settled…

• Pinnacle/PS3838 voided my fully settled winning bet (play 100eur Win €27.30) after 1 hour citing an “incorrect line”. Odds of 1.273 on an Over‑3 Asian Handicap were perfectly normal given the situation (match was end 3‑2). They void only when bettors win—no fairness. I closed my account. No chance to get your money back if you win they just want you to loose. CHEATER

Been on Pinnacle for a while

• Been on Pinnacle for a while and while the odds are top tier the platform itself lacks polish. The bet slip is clunky and navigating different markets can be slow. No issues with deposits or payouts though and you can bet big without getting flagged. I started using Vodds mainly to streamline things - it pulls in odds from pinnacle to other sharp books into one dashboard so I dont have to log into many sites. That one-wallet-system means a lot to me I can place bets across different books without juggling balances. Its not the slickest interface either but its not a big help if you are trying to compare lines fast or run a volume-heavy strategy.

Just ordinary scammers

• Just ordinary scammers. I worked with their affiliate program and brought them $3000. When it came time for payment they claimed that if one player generated most of the profit they could decide how much to pay—if anything at all. Naturally they didn’t bother explaining how I was supposed to influence how much players deposit. And of course they chose to pay $0. Ive never seen a clown show like this before. Shameless and crooked company.

Withdrawal blocked after verification – no clear reason very poor support

• I’ve been trying to make my first withdrawal from Pinnacle for over a week now and despite submitting valid documents (bank statement and utility bills) they keep getting rejected with no specific explanation.The documents were approved by the automatic verification system but later rejected manually. Ive resubmitted everything multiple times. My Skrill account is verified the withdrawal shows as pending for a moment and then nothing happens — the money remains in my balance.Support has been very vague just repeating that my documents are not accepted without telling me what’s wrong. I’ve asked for a clear reason or at least guidance on what’s missing and still nothing.This kind of treatment is unacceptable especially from a company that promotes itself as professional and trustworthy. I’ve now submitted a complaint to the Curaçao gaming authority and I will keep sharing my experience publicly until this is resolved.If anyone from Pinnacle is reading this I’m still open to a solution — but I expect transparency and respect as a customer.

Shady company

• Shady company. Fees for withdrawal that are unclear slow withdrawal time. Wont let me withdraw the decimals if you have 2459 for example you can only withdraw 245. Dont deposit to them without a clear plan.

Tried to withdraw my money but…

• Tried to withdraw my money but apparently you have to play 3x of your deposit to be able to withdraw or they charge 10% to withdraw

This is a scam company

• This is a scam company....first they fully verify your documents then they studdenly block your account and ask for proof of address withholding your money and prevent you from withdrawing your money and betting.Do not deposit your money here super untrustworthy their words can twist they will allow withdrawal the initial phase to build your trust then as you deposit more they will locked up your account.

I have on multiple occasions told them…

• I have on multiple occasions told them that they offer odds on games which dont take place in Finnish League playoffs (ice hockey) and they have not corrected this. Their customer services has become way worse no responsibility clerks dont even tell their first names. We will address this to relevant department and never return...not trusthworty at all! Be careful!

The move was excellent and the staff…

• The move was excellent and the staff were extremely helpful and friendly.They took excellent care of my stuff.

One of the best sportsbooks

• One of the best sportsbooks reliable. Superior prices.Their KYC has gotten pretty annoying recently they operate in Curacao license so they are just finding ways to close some accounts.Anyway they are most often really fair use this sportsbook!!!

Pinnacle suck now!

• Dont deposit here the odds are good but when you withdraw they charge you too much I try to withdraw my free month calendar Withdrawal and they charge me like 37usd in BTC I supposed to get Usd2397 and I only received like 2360 in BTC what happened to my 37usd??? the fee in BTC to send/receive now its like 1usd so they are keeping my money It use to a good sportsbook but in the past they are desesperate to make money and they also charge you in every bet! If you bet 200 the amount you bet its only 199.99. If you bet 2usd your bet its only 1.99 Its a joke? Bye Bye Pinnacle! Please dont deposit here!

Overall a good sports betting site

• Overall a good sports betting site not incredible but very good odds just challenge to sign up and fund.

Been playing here over 10 years plus

• Ive been with Pinnacle long years not a frequent player but just casually. Ive had a rare issue pertaining my withdrawal so upon contacting them i was instructed what to do with the wager 3x rollover process since i was away for a long time.The issue was resolved and my withdrawal was instantly sent in my crypto account. I dont see the reason for so many negative reviews on a well based platform thats build its reputation here for so many years maybe some people dont understand the online casino process or what theyre doing but please ask them theyre kind enough to help also direct u to all the terms & regulations. When it comes to online casinos i dont play with casinos that send you through many run around scam or untrustworthy dealers & machine boards this platform & staff as well as their machines are not unfair to you. Where i live in the Caribbean we cannot use credit cards but we can use crypto currency & Im happy to atleast play here so if this review doesnt build your trust guys well i dont know what else would thanks for reading 😊 & goodluck to you all.RegardsJohn

Anybody knows how to withdraw without…

• Anybody knows how to withdraw without their source of funds process? Please leave a review on how you did it. The amount of documents needed is absurd how is this allowed?

I am a refugee from Ukraine and I…

• I am a refugee from Ukraine and I really need any funds. I was sure that the funds (1700 euros) that I have in my pinnacle account (account number DP1693367) are securely protected and I will be able to withdraw them at any time. I havent logged into my account for almost a year but then it turned out that it was blocked. I asked what the reason was and they just said they were following their rules and they blocked my account and refused to refund my funds. To all my requests to clarify what I have violated they simply say that they follow their own rules according to which they can block the account and withdraw funds from it. Never do you hear - never play in this rotten bookmaker. I am now left without funds in a difficult life situation because of these cheaters!!!