RTP here seems so low the games dont…

• RTP here seems so low the games dont play properly or give you any hope of winning anything.

Outrageous experience

• Outrageous experience I deposited 30€ and used a bonus and won up to 200€. Then when I wanted to withdraw a day go by and they said I used over max betting (which i didn’t cus it cancelled the spin when you try to do over the max betting) so they cancelled the withdrawal and took all my winnings away.. And left me with my deposit. No questions asked. Unbelievable experience and I do not recommend anyone to use this SCAM of a website. I hope to see a solve for this. I’m still in shock after this experience.

The website has a good and…

• The website has a good and user-friendly design..All my favorite slots are displayed on the main screen which is very convenient since i dont have to type in the slot names manually. Withdrawals are fairly quick both to a bank card and to crypto

Fast KYC and a lot of different bonuses…

• Fast KYC and a lot of different bonuses - thats what i liked in plangamesthe interface is certainly boring but there are plenty of roulette and live games

Wouldve been great if my issue could be resolved more timely or felt like it was actively being worked on

• I was excited to try this casino as the promo came from another casino I frequented and trusted. I read some reviews and saw that most of them were positive so felt pretty good about signing up. I always inquire about which is the best way to utilize bonuses that include a cash bonus and free spins as there are a few of them where it doesnt matter which order you play the bonuses whereas most suggest you play the cash bonus before playing the free spins. I was advised it would be more beneficial to play the cash first which I did. That was a great experience as their catalog for slots was great the site was user friendly and easy to navigate and the site did not lag. The slots I played loaded nicely and played smoothly. I wasnt able to get anywhere with the cash bonus unfortunately but thats not untypical anyways and I kind of expected that outcome. It was Christmas Eve and I was hoping for a Christmas miracle and enjoy spinning so it was a great time. But when I tried playing my free spins my positive experience so far started to go downhill. I was able to activate the spins but when clicking on the game to play kept getting an error message stating 403 - Country Blocked. I tried clearing browsing data and log in again to see if thats what the issue was but still got the error. There was verbiage underneath the error code stating if I thought it was in error or traveling consider using a VPN to connect. So I double checked to confirm Canada wasnt restricted and decided to reach out to support. This chat agent was friendly and patient - attempted troubleshooting and even issuing different games but still same issue. I had to prep for Christmas dinner so I needed to go and reached out later on that day. The next agent wasnt as pleasant and was more fault finding than resolution based. They basically shut assisting me down and said there was nothing they could do as Ive used up the bonus and disconnected. I connected again hoping to get someone else which I did who was again patient and understanding who tried many troubleshooting steps before informing me they would need to forward the matter to tech as we had tried everything. I was informed to monitor my email as I would hear back from them that way. I waited a couple days and checked emails but didnt hear anything back. Reached out to support and had to explain the situation again provide screenshots and did troubleshooting again with no luck. Was told it was being passed onto tech again and to watch email. Didnt hear back again and reached out a week later. Did the same troubleshooting and was told the same thing about hearing back from them or to reach out again later as I did express that it felt like there was no progress. Today I remembered this issue was never resolved and checked my emails to see if anyone had reached out but only found promotional emails from them. Reached out to support and the first chat agent asked for a screen shot of error - which I needed some time to provide as I was on my phone this time and realized that I didnt try the spins from my phone. Mentioned that to agent and said Id use Chrome clear the browsing data and log in to try but knew wed be disconnected and hoped I would get them again. I didnt get the same agent but this last agent was still very understanding and patient but ended up needing to tell me my matter would need to be reviewed by someone else as I needed the spins to be re-issued as it has been weeks so it was no longer available for me to try using my phone and doing what the previous agent had suggested - use Chrome clear cache cookies and browsing data logging in using Incognito and seeing if the spins worked then. But that is why I am writing this review as I asked the last agent if there was a ticketing or tracking system for issues and what their escalation process was as I am a chat agent myself and understand that it is out of their hands. I just wanted to know if any progress was happening and approximately how long I should wait before reaching out again but there wasnt much information in regards to that given and was told to reach out again later. Its January 18th today and this issue was voiced and put out there on Christmas day needing to yet be resolved. 100 spins is a good amount of spins to entertain myself for a good amount of time and possibly win something. I hope to have this resolved or compensated soon as that would guarantee a positive review for this casino as even with this issue ongoing - its been a positive experience for the most part with the exception of this glitch and its priority to be resolved. ****Plan Games Casino has since resolved my issue after this review was made. I am happy that there is closure to my matter but I will keep the rating as is as it took some time to resolve. This casino has many great points and I do plan to give it another try.

If you like games without any frills

• If you like games without any frills then Plangames is for you. Registration for one time bonuses are simple no hidden conditions. The selection of games is huge and withdrawals are always fast without delays. Everything is as it should be in this casino.

I have never gotten money out

• I have never gotten money out. I have ca 800 dollars in there. But it always makes its way back to the account. Very disappointed. Talked to them and sent over 80 photos of bank stuff. Still denied. Why play then? Stay away peeps. Never experienced this elsewhere.

I have been playing at this casino for…

• I have been playing at this casino for some time now and I can say that I really like it. The choice of games is huge so you can always find something to suit your mood. Plangames interface is simple everything loads quickly and most importantly - the withdrawal of funds without delays. In this regard they have never let me down. Live games are also on top - the feeling that you are in a real casino

I am a real player and my review is not…

• I am a real player and my review is not purchased. An online casino was impossible to win. Ive made about 20 deposits in three weeks and was able to make only two withdrawals and these were mostly my own deposits it works like this you get a deposit bonus for example $100 +$100 as long as you have a wager they give you something to win but as soon as you clarify the conditions of the wagering and $0 on your balance already or exactly your started balance which is washed away at the casino without a single chance. BTW PlaynGO RTP 91%.Be careful and avoid this place this feels like a scam.