I don’t recommend this casino

• I don’t recommend this casino. You are only allowed one pending withdrawal and they take days to process it so there’s no point in playing anymore since you won’t be able to withdraw if you are lucky enough to win. If you do manage to get a win on this site be sure to withdraw all the funds. If you leave some in to play with and win again they won’t allow another withdrawal

Great app and site

• Great app and site

Scammers

• I wont ever be depositing money on thus site ever again. Played a few times won £50 but they made up some absolute rubbish (for want of a stronger word) for me not to be able to withdraw. Absolute scammers.

Terrible experience kept freezing…

• Terrible experience kept freezing screen kept going blank and when i tried to deposit it just kept freezing

Bonus payouts…

• Received an email from spingenie advising I had 150 free spins on big bass bonanza which I played and won just over a couple of hundred! I knew the wager was 60x to be able to meet the requirements and be able to withdraw any remaining funds! I kept playing and playing and got winnings up to just over £3000 which was still all showing in bonus balance played a bit more then. I came off and left it that night. I went on the following day and showed I had £2700 real money and £17.17 bonus balance. Kept playing to try and use the bonus balance to then be able to withdraw the winnings in my real money account. However the bonus balance just wasn’t budging. Spoke to the chat team the advised on different games to play to get these redeemable points required spent over £1000 of the real money balance on trying to get these points and not 1 single point. I was fed up of it and clicked on the cancel bonus of the £17.17 which did cancel and left £1700 in real balance as I assumed I have met wager requirements. Requested withdrawal 19.5 hours ago and still received nothing!! No communication by email or the status of the withdrawal still just sat at requested! I’ve spoken to the chat team and a care manager and keep receiving the same generic standard responses! We aim to process in a few hours but sometimes this can take longer due to extra checks and so on. Then because I am questioning when I will receive winnings which I have won fair and square by meeting requirements I am asked why I want the funds so quick is it to pay bills etc! I’m furious and stated certainly not and just expect winnings to processed quickly and efficiently like any other reputable company I’ve used in the past. Same day payouts within minutes of requesting the withdrawal.

Played a good few times on this site…

• Played a good few times on this site lets you have a couple of wins then absolutely nothing since I thought it was pretty fair at first but I have changed my mind all take no give

DOES NOT WITHDRAWAL AT ALL STAY AWAY

• Do you guys realize your answering everyone with the same paragraph your told to by your script of lies. This casino should be called SPIN SCAM it makes no sense what so ever to need all my private information to make a withdrawal. Not 1 other company does that I’ve learned my lessons and will never deposit again with this company of thieves. STAY FAR AWAY FROM THIS ONLINE CASINO !!!!

Well Over £100 over a 5 days on…

• Well Over £100 over a 5 days on different games all £1 bets on slots won NOT received a load of free spins won nothing I do not recommend this site. Account closed

Deposited to get the promo of 150 free…

• Deposited to get the promo of 150 free spins won £62Use that win over £230May not seem alot to someAnyways Ive wagered loads to get it over the 230 mark and Im still not allowed to withdraw any of it so Ive wagered more still not allowed what the hell is the point of free spins promotion and your not allowed to withdraw any of your winnings I think its disgusting

I love this site

• I love this site. Especially free spins

Honesty one of the worst sites Ive…

• Honesty one of the worst sites Ive played on had the worst experience. Games are fixed and wagering required is 60x. Also wont allow withdrawals below £20.

Positive company

• This is a great company never has any problems unlike some others I would recommended highly always a pleasure to visit.

Save your money just throwing it away…

• Save your money just throwing it away in their pockets. Wont win site is shocking play ojo the same done with all these sites no fair game just take take. Fixed fixed fixed.

Shocking company

• Shocking company refused to give bonus after depositing. They said management has decided that your account is restricted from receiving bonuses

Last night was my first time trying…

• Last night was my first time trying this website won a couple hundred and withdrew it was abit skeptical as I have seen a few bad reviews online (this was after i deposited and withdrew) so was unsure if I would even receive my winnings but today I have received my withdrawal with absolutely no issues can’t fault this company at all

Awful experience

• Its a strange concept of asking for proof of income etc after someone has deposited and not before. You suggest this is to protect people from problems gambling but if people are trying to withdraw money then they are not gambling. They are trying to take their winnings. Funnily enough can still deposit whilst you await this documents but not withdraw. That makes no bloody sense. It also stated that youd only ask for documents if someone was going crazy spending. I put on £200. Which is small amount. Yet you asked for proof of money. Which I submitted. But two days later I am still awaiting this documents to be reviewed. I also have had no reply to my emails and cant seem to get a response on the live chat. I give it 24 hours or I am going to contact gambling commission. I myself work in the gambling industry for a larger company and I can promise you what your doing is not ok.

Withdrawal issues seem to be a trend of Spin Genies

• I had a great streak and won big... They asked me to link to my bank account through flinks and I did it was approved and I have done this process multiple times over a few days. It just keeps telling me we cant process your transaction at this time try again later.There are much better sites out there with better games.Dissatisfied

Have been a loyal customer and have…

• Have been a loyal customer and have always enjoyed playing here. But yesterday I made a payment via debit to card to my spin genie account and was asked to provide the details for the card. I did provide them the details and got an email that my debit card has been verified. But I still have not allowed to make a withdrawl as it say documents still under reviewMy player ID is:kvekve_ve28!

Save your money and use another site.

• Save your money and use another site.If you win this company make it impossible to withdraw. Sent in my driving licence and water bill both were not accepted. Both were full in focus and colour pictures as requested but were both declined.So I did what they hoped Id do played off the £670 and then closed my account.

Love the selection of games

• Love the selection of games but the withdrawal process is tough. They want payment verification but when they told me which cards with the last 4 digits they want photos of I do not own any of them. So now trying to contact them regarding this issue is a nightmare.