Absolutely terrible

• Absolutely terrible. Unable to withdraw or get through to any real person 3weeks and its still pending in my account. No one answers th email and live chat continues to have different answers every time. Starting to think I wont get paid out at all. BEWARE

Love this site

• Lure you in with promises of free spins & promotions and then the instant you sign up theres an e-mail saying you are not eligible for them.Edit 13/6/25 - Care to enlighten me as to why ?

Dont bother

• I received email that SpinGenie is offering 150 free spins if I join and deposit minimum payment of £10 So I joined in became member deposit £10. Soon as I deposit payment deal of free spins disappeared. So I got in touch with customer services telling me that management decided that Im not eligible for free spins total coning. As right on beginning I felt that is something not right i started recording my screen with including free offer is never received and conversations with customer service giving me a very dodgy excuse why company decided that Im not worth receiving what was promised. I wish that I can upload this scam I recorded so everyone can see how dodgy this site is.

I received email that SpinGenie is…

• I don’t recommend this casino. You are only allowed one pending withdrawal and they take days to process it so there’s no point in playing anymore since you won’t be able to withdraw if you are lucky enough to win. If you do manage to get a win on this site be sure to withdraw all the funds. If you leave some in to play with and win again they won’t allow another withdrawal

I don’t recommend this casino

• Great app and site

Great app and site

• I wont ever be depositing money on thus site ever again. Played a few times won £50 but they made up some absolute rubbish (for want of a stronger word) for me not to be able to withdraw. Absolute scammers.

Scammers

• Terrible experience kept freezing screen kept going blank and when i tried to deposit it just kept freezing

Terrible experience kept freezing…

• Received an email from spingenie advising I had 150 free spins on big bass bonanza which I played and won just over a couple of hundred! I knew the wager was 60x to be able to meet the requirements and be able to withdraw any remaining funds! I kept playing and playing and got winnings up to just over £3000 which was still all showing in bonus balance played a bit more then. I came off and left it that night. I went on the following day and showed I had £2700 real money and £17.17 bonus balance. Kept playing to try and use the bonus balance to then be able to withdraw the winnings in my real money account. However the bonus balance just wasn’t budging. Spoke to the chat team the advised on different games to play to get these redeemable points required spent over £1000 of the real money balance on trying to get these points and not 1 single point. I was fed up of it and clicked on the cancel bonus of the £17.17 which did cancel and left £1700 in real balance as I assumed I have met wager requirements. Requested withdrawal 19.5 hours ago and still received nothing!! No communication by email or the status of the withdrawal still just sat at requested! I’ve spoken to the chat team and a care manager and keep receiving the same generic standard responses! We aim to process in a few hours but sometimes this can take longer due to extra checks and so on. Then because I am questioning when I will receive winnings which I have won fair and square by meeting requirements I am asked why I want the funds so quick is it to pay bills etc! I’m furious and stated certainly not and just expect winnings to processed quickly and efficiently like any other reputable company I’ve used in the past. Same day payouts within minutes of requesting the withdrawal.

Bonus payouts…

• Played a good few times on this site lets you have a couple of wins then absolutely nothing since I thought it was pretty fair at first but I have changed my mind all take no give

Played a good few times on this site…

• Do you guys realize your answering everyone with the same paragraph your told to by your script of lies. This casino should be called SPIN SCAM it makes no sense what so ever to need all my private information to make a withdrawal. Not 1 other company does that I’ve learned my lessons and will never deposit again with this company of thieves. STAY FAR AWAY FROM THIS ONLINE CASINO !!!!

DOES NOT WITHDRAWAL AT ALL STAY AWAY

• Well Over £100 over a 5 days on different games all £1 bets on slots won NOT received a load of free spins won nothing I do not recommend this site. Account closed

Well Over £100 over a 5 days on…

• Deposited to get the promo of 150 free spins won £62Use that win over £230May not seem alot to someAnyways Ive wagered loads to get it over the 230 mark and Im still not allowed to withdraw any of it so Ive wagered more still not allowed what the hell is the point of free spins promotion and your not allowed to withdraw any of your winnings I think its disgusting

Deposited to get the promo of 150 free…

• I love this site. Especially free spins

I love this site

• Honesty one of the worst sites Ive played on had the worst experience. Games are fixed and wagering required is 60x. Also wont allow withdrawals below £20.

Honesty one of the worst sites Ive…

• This is a great company never has any problems unlike some others I would recommended highly always a pleasure to visit.

Positive company

• Save your money just throwing it away in their pockets. Wont win site is shocking play ojo the same done with all these sites no fair game just take take. Fixed fixed fixed.

Save your money just throwing it away…

• Shocking company refused to give bonus after depositing. They said management has decided that your account is restricted from receiving bonuses

Shocking company

• Last night was my first time trying this website won a couple hundred and withdrew it was abit skeptical as I have seen a few bad reviews online (this was after i deposited and withdrew) so was unsure if I would even receive my winnings but today I have received my withdrawal with absolutely no issues can’t fault this company at all

Last night was my first time trying…

• Its a strange concept of asking for proof of income etc after someone has deposited and not before. You suggest this is to protect people from problems gambling but if people are trying to withdraw money then they are not gambling. They are trying to take their winnings. Funnily enough can still deposit whilst you await this documents but not withdraw. That makes no bloody sense. It also stated that youd only ask for documents if someone was going crazy spending. I put on £200. Which is small amount. Yet you asked for proof of money. Which I submitted. But two days later I am still awaiting this documents to be reviewed. I also have had no reply to my emails and cant seem to get a response on the live chat. I give it 24 hours or I am going to contact gambling commission. I myself work in the gambling industry for a larger company and I can promise you what your doing is not ok.

Awful experience