Loyal Player

• I still give this casino 5 stars mainly because there is never a dull moment while playing. I believe once they get back on track with the redemption it will be ok. My redemption was placed on July the 20th and it is now almost September. You would usually get your redemption in a couple of days sometimes the next day. Been playing here for awhile so Im a stick with them.

They just flat-out lie to you.

• They just flat-out lie to you.Please allow 0-72 business hours for our team to verify and complete your redemption.Theyve never processed a redemption in two weeks. They never will.Its essentially a Ponzi scheme. You may get paid in a month or so if they can cover their debts. That works fine until it doesnt.

They can improve by responding to…

• They can improve by responding to customers inquiries about their Redemption request. The management has a line staff that has no say in the Redemption process but the line staff is who you hear from when you inquire about why its taking so long. So you never get an adequate answer and thats where the frustration lies Ive been waiting almost 7 days to get $100. This is the only online casino that has made me wait so long after saying its usually 3 to 5 days or one or three days. I would never spend my money at this casino again.

5k redemption still not processed since July 9

• Well the same story as everyone else.Waiting on 5k redemption since July 9.

They keep your redemptions

• If I could give them a lower score I would! I am on day 53 still waiting on my redemption of $700. I’ve been told it’s been escalated but still nothing. The same copy and pasted responses everyday. Per some people on Reddit they are now banning people who keep bothering them about their redemptions so I’m not scared to tell them anything… please do not play on this website. I do NOT recommend!

Bomb casino

• My redemption took 85 days to get to me. So ya have a long way to go. Casino sucks

My redemption took 85 days to get to…

• So I heard back from them after no response for 2 weeks and they told me that redemption can take up to 30 business days. That’s quite embarrassing I’m unsure if my situation is the norm or an outlier with other players but this is my experience. I’m here to just let you know that this can be a situation you can go through which is 30 business days to get your redemption. Good luck everyone…..I’m surprised this casino has been a nightmare to make a withdrawal. After all the amazing reviews I’m going through the worst thing you can with an online casino and that’s with withdrawing. It’s been over 2 weeks and all I get it pending to go with that their customer support is non existent. They have great things with their app but nothing matters if you can’t withdrawal. I’d love to give an updated review once this is resolved. I’ve withdrew from over a dozen online casinos and only 2 I had this problem with and this is one of them

Over 2 weeks without being able to withdrawal and a non existent customer support team

• I really like this casino but I don’t play much because it takes way too long to receive your winnings. Is the delay intentional hoping people will play their money back? A good casino wouldn’t treat its players this way—you risk losing customers by not paying them promptly. I’m still waiting for my prize. I want to keep playing here but it’s hard when I never know when I’ll actually receive what I’ve won.

I really like this casino

• They suck I spent 30 on a game on multiple bets levels maybe hit 1/200 spins

Terrible experience

• If I could I would give them 0 on ⭐. It has been since Aug. 3rd that I submitted my redemption. I received an email from their company stating that my redemption would be processed within 0 to 72 hours (3 days Max). When I go on their site to talk to customer support you get an AI bot named Finn. She claims that support is not allowed to talk to me about my redemption and that my situation would be escalated to the correct Management Team. I have not received any follow-up emails or anything from any team. Finn also claims that in some instances that it can take over 30 days to pay out a redemption 😳 Excuse me??? If youre looking for a place to play I would definitely not recommend this site at all whatsoever! I heard that Trevor Pope is the owner and Trevor might be running a Ponzi scheme with this online site! Not a trustworthy place to play! I will never deposit on this site ever again!!!

If I could

• I have been waiting for two weeks for a $450 redemption. When I reach out to customer service they say it can take more than 30 days. No other sweeps casino takes anywhere near that long. Most sites take only three days or so. I hope they pay out eventually.

They take way too long to redeem

• The money factory is not a good casino to play you win good and nice games but it take forever to payout . I have redeemed on Aug 19th and today is August 29th and I’m still not paid yet and customer support isn’t any help . This the longest process ever in my life .

The money factory is not a good casino…

• I always found it odd that the few times I Cashed out that it took as long as it did. A month ago I had wins of $100& $800 & withdrew. Once it got past the 3 week mark I came onto here & to no surprise I saw all the bad reviews. Hoping to contact my bank for a chargeback on my account for the deposits I made. I feel for all of you who got stiffed by The Money Factory.

No payout from the money factory

• I submitted a redemption on July 18th. The policy quoted to me when I checked in by chat was that it could take up to 10 business days. It is August 29 and still no redemption. It has been “escalated to management” for over 3 weeks. The redemption isn’t even that big a few hundred dollars. This is insane.

Redemption: 1.5 months and still waiting

• My first redemption on this site for a $100 and its been 10 days and still counting I keep getting the same message in chat that a manager will contact me and never does this is ridiculous!

My first redemption on this site for a…

• Great place to have a good time

Great place to have a good time

• I like the fact that I won 2000 here BUT what I didn’t like is the fact that when I went to withdraw the 2000 it took more then 14 days a month passes by still NO funds. I emailed them a lot and still nothing. I canceled the withdrawal and asked for $100 to be deposited to Skrill and then $200 to my bank. It’s been almost the full 3 rd day still not a DAMN thing. Crown coins is WAY faster in redemption thats for sure. It took them only like a day to get my redemption.

I like the fact that I won 2000 here…

• i had 40$ on my account when i was looking for a game to play i noticed i was down to 10$. i did the live chat with them i didnt get anywhere actually i was blocked from doing the live chat. theres a glitch win there system and there was 12 plays at 2.50 each on my history all at the same time...i didnt make those plays i never go 2.50 a play...

30$ refund

• Im having the same problem that everyone else is having Ive been waiting on a $500 redemption since August 2nd. At this point all Im getting is copy and paste answers. Nobodys giving me any explanations nobodys telling me anything and I keep getting told that a manager will contact me via email within 24 to 48 hours but that was a week ago and I still havent heard anything back from them yet.

Please someone for money factory contact me