Requested redemption 9/14 and still…

• Requested redemption 9/14 and still shows as pending despite their redemption email stating 0-72 hours to be completed. After reaching out to support they are absolutely zero help. Tell me that it could take over 30 days and the will “escalate my concern” to management. Do not waste your time with this site. If you guys make it right I will be happy to update my review of your site and poor customer service. *Stay away from The Money Factory!* much more reputable and dependable sites out there!!

Redeeming Can Take Over 30 Business Days

• The games are awesome.. But per their Sweepstake Rules redemptions may take longer than 30 business days to process under certain circumstances such as high volume requests verification reviews or payment processing delays.

Wheres my redemption?

• I am giving one star because I sent in a redemption request for 150.00 45 DAYS ago. First they say it can take up to 14 business days you get to 14 business days and then its 30 business days well you get to 30 and then they tell you that they will escalate it to the management team but then you NEVER hear back from the management team. Not even sure if the human agent isnt really just another AI bot but Im VERY disappointed in this site. I only gave them a chance because of the mass amounts of good views but I feel now as though they were padded reviews.

STILL WAITING SINCE SEPTEMBER 3 FOR MY MONEY!!

• STILL WAITING FOR MY MONEY I WON! Been waiting since September 3 2025! They constantly having giveaways! Yet cant pay me my money! Now these clowns got nerve to tell me it can be more than 30 days before I see my $109. Meanwhile Im starving medicine I cant pay for. I detest this casino. Ive never had to watch other casinos constantly post on social media and not pay me. These people keep playing in my face and Ive had enough of it! . If they can post on social media they can get off their behinds and RUN ME MY MONEY!THIS IS ME BEYOND MAD NOW! THIS CASINO IS ABSOLUTELY TRASH AND THEY NEED TO BE SHUT DOWN! This experience has ruined everything for me. And its all thanks to these liars and thieves! How they have 4.9 rating when they are trash?

Slowest redemption process of any…

• Slowest redemption process of any platform I’ve ever dealt with. They didn’t have a problem getting my money but take months to get your money if you win. I’m never playing here again.

Still awaiting refunds per NJ law

• Still awaiting refunds per NJ law. Customer service will not respond to any emails.

DO NOT DEPOSIT ON THE MONEY FACTORY

• Themoneyfactory is a terrible casino sure they have good games and site works great. But if I can pay you my money install buying packages why cant yall at least make redemption times a lot faster. They tell you 24-72 hours typically. Then hit you with can be up to 30 business days like WHAT??? ive never had a cashout take more than 2 days to hit my skrill. Honestly keep your money farfrom this casino lot of fishy stuff from live chat. Just copy and paste customer support. Even the supervisor Danielle is terrible saying she cant do nothing about the redemption times thats another department meanwhile its 4 people at a desk laughing just taking our money.ITS A SCAM NEVER COMING BACK

So Ive been waiting over two weeks for…

• So Ive been waiting over two weeks for my redemption when Im really used to getting my redemption about 2 Days later so I would not recommend this side customer service seems like a bunch of AI people you cant even really get an answer to your question however if they do finally redeem me I will change my review from a one maybe to a four but until now its staying right as it is because Im seeing other reviews people waiting 3 months and they still havent gotten their payout well if thats all I need to see one star

They will steal your money

• They will steal your money. They claim 1-3 redemption time to your face but they will hide the truth deep within their guidelines. Just look at what they’ve done to other people they will make you wait months for your redemption. I think the good reviews on here are bots and the company removed one of my reviews I said already so they’re in cahoots with the review people it seems

SLOWEST REDEMPTION EVER

• SLOWEST REDEMPTION EVER! So I actually really enjoyed this site b/c they had daily discounts on coin packs...until I finally won ($100) and I sent in for redemption on 8/27 and it is now 9/19 and STILL pending! And u cant get anyone to tell you anything except that it can take UP TO 30 BUS DAYS!! Like are you for real? They need to do better...i have never seen a site that is so slow before! NEVER AND I PLAY ON ALL OF THEM! they are definitely losing my business....i would play elsewhere if I were you! I only wish I wouodve looked at reviews prior to playing on the site bc i spent alot more than I won and at this point I dont even think I will EVER get my redemption...they couldve been great too! 0 ☆

The Factory of stolen Money is what it should be named

• Update on The Money Factory Social Casino it’s now been 35 days and I still have not recorded my redemption. After all their talk about up to 30 days now they won’t even respond to me. Please people if your going to p use social casinos use ones that don’t steal your money. Crown Coins Jackpota Pulsz and Hello Millions all payout incredibly quick mostly within 24 hrs. I will be seeking legal action against the money factory as well as reporting them to the better business bureau and possibly the gaming commission. I will say that I should’ve done my research because it seems like The Money Factorys is known for doing this to people. . I don’t do reviews often but if I can help save someone from being scammed I’m all for it.

Good platform

• Just like everyone else on here..... Its going on 2 weeks and they still havent sent me my redemption of just 100 .... And again I messaged them and they take forever to respond and when they do they say it will take 24 to 48 hrs to get back to me and then when they do they say they have so many people redeeming that it could take up to 30 days to get my money SMH 😥😥😥😥

What a disappointment

• I like many of the people that have left reviews in the last couple months have been getting the run around about my $100 redemption as well. They give me a response saying my request has been forwarded to management since they are unable to answer any questions about redemptions and Ill receive an email in 24-48hrs that was 10 days ago and Ive received nothing.

Redemption time insane

• I wrote two other reviews about my experience and guess what? They blocked my ability to contact customer service! They got tired of me inquiring about my redemption so I’m no longer able to contact customer service smh. At this point I don’t even think I’m going to get my redemption I’ve lost hope. Nobody is willing to assist me at all just same automated responses when I was able to reach out to “customer service”. You have been warned to any new user!!

I wrote two other reviews about my…

• Great casino!! Gave me free $25 & $50 for a cashout on their free money but cashout process has been 4-5 days now and saying it could be up to 30 days but typically within 24 to 72 hours. Maybe it’s because it’s my first cash out but I definitely recommend.

#1 online casino

• I want to preface this by saying that I really like the website the games the promotions but people are not kidding about redemptions. I just received my Skrill deposit that was requested in the early part of July so over two months. Its a shame because they really have one of the better sites but the redemption period is just too long for me to play here anymore.

Nice Site....LONG Redemptions

• 17 business days still nothing put in a redemption for $5000 on August 23rd try talking to someone everyday always same excuse … this is unfair and poor customer service … they are not paying what is owed and if your lucky may get it 3 months later …. So not cool TMF .. you will lose a lot of people due to poor turn around time !!! This is what I got today from them but it’s just to keep me quiet a few days Thank you for your message and Im truly sorry to hear what youre going through. I completely understand how urgent this is and I want to assure you that I hear you.Your redemption request submitted on August 23 2025 is currently at 17 business days so its still within our standard 30 business day processing timeframe as outlined in our Terms of Service.That said Ive gone ahead and flagged your case again with the Redemption Team and will continue to monitor it closely. While I cannot guarantee an immediate release please know that your situation has been communicated and Ill do my best to ensure its prioritized.Well notify you the moment we receive an update. Thank you again for your patience and please dont hesitate to reach out with any further questions or Concerns . Well duh I have a lot of questions and concerns this place is a joke ! Please pay me what I won … you owe this to me I won fair and square .. and I need this like now !!!

17 business days still nothing put in a…

• This company lies about their redemption times saying 24-48 hrs for redemption. Then say it takes up to 30+ days to recieve redemption. Dont spend your money here for this reason all other sites stand by their word this one does not!!

This company lies about their…

• Currently waiting for a redemption. Did the redemption request on 8/13

Currently waiting for a redemption