Vegas hero is a scam I won a total of…

• Vegas hero is a scam I won a total of R2400 and was never paid I kept sending them proof of account and bank statements all they say is we will get back to you now the site is no longer working in my country no feedback or whatsoever my money is gone.. What a bad experience.

Initially thought this was a great…

• Initially thought this was a great site payouts where good but having issues with two that happened on the 26th October finally got confirmation processed 14th November but as of today still nothing in account. I have constantly been given conflicting information from each staff member I sent over each time the documents requested. This last time I apparently missed an email with more information they require which I have had to go to bank and pay for information this time due to the additional dates they require which they are not going to reburse me for this they can see with the initial information sent through payments had not reach account. I am escalating this higher to the regulatory body as they have not even consider the gdpr ruling around all the additional information they are asking.Update 05.12.2022I know thats what I was referring to the wrong statements where requested by yourselves which I have proof. I am in the process of waiting for the additional information you have requested and had to pay for this statement. This additional will be sent i havent stated it will not but all I am saying not sure why it has been requested due to the dates processed and the statements corresponding process dates.

I never ever spent money for this crap!

• I never ever spent money for this crap!Im spending more enough Im trying so many games 20/25 p bet. But after 100 spin Im get max 96 penny back.The next Im trying the buffalo nothing extra every free spin payout max 2.60 pence. What is this game series no RTP 0 . Wheel this is my last trust me if I watched back omg I never had this bad gambling experiences anyways.Im forgetting that I have to write here the welcome offer fake nothing no free spin or extra money.So many fake 5 star reviews in here .

Great casino

• Great support they treat customers so kind and Withdrawals very fast. A+

Great support A+

• I won some money on here and it’s taking forever to withdraw sent all documents they asked for even had a phone call to take more details all they say when I ask about my withdrawal is that it is with the relevant department it’s been 5 weeks now and still the same old story “with the relevant department “ when asked to speak with the relevant department I get told they can not do that the worst site for getting your withdrawal absolute joke

Withdrawal is a joke

• This is long but needs to be read before deciding to give your money to this companyWhere do I start made a withdrawal this was on Monday we are now on Friday.When i went to make the withdrawal a notification came up saying they were having issues processing card payemnts back to natwest accounts so use a different withdrawal method.I had 2 cards on my account so withdrew to my halifax one.checked with someone on chat and yes this is fine your withdrawal will go through 6 hours later i receive an email saying withdrawal declined funds are back in your players account please withdraw via card you deposited with check my account and no funds back in there speak to several people on chat some may i add are like robots and refuse to actually properly help. TEN hours later they finally return the money to my players account so before withdrawing again i speak to someone on chat and check the best way to re withdraw told to use bank transfer due to issues with natwest banks so i do this guess what 6 hours later an email your withdrawal has been declined please withdraw to the bank you deposited with funds are back in your account....I did withdraw to the bank i deposited with so im not happy by now again no funds back in my account this time ELEVEN hours for them to return it speak to someone else on chat really sorry but we gave you the wrong information please try withdraw via card to your natwest account and if the payment fails we will re do the bank transfer option so i did checked and was told again by several people on chat it has been approved funds on the way and will be in your account before midnight. wake up this morning and guess what no withdrawal and another email saying sorry your withdrawal wasnt succesful our PSR isnt compatible with your bank! so im fuming at this point go on chat again and im told to re withdraw for a FOURTH time and a whole 5 days of wasting so much time being lied too and messed around. so i re withdraw via trustly which is like bank transfer check with someone again and told yes all ok this end it will be processed asap for you an hour later i receive an email.....we need documents now before we can process your withdrawal via trustly asking for all these documents after 5 days of me continuously being lied too continuously wasting my time trying to sort this when im busy at work. Tried explaining i work away and i do not have these documents with me and nothing my withdrawal is stuck at pending. I would seriously think again before using this casino never have i had issues like this anywhere else they lie to you they tell you to do things wrong and then they use everything they can to not pay you out. If they resolve this and process my pending withdrawal which is rightfully mine then i will remove this but until then i will post this every week on every site i can so people dont make the mistake of trusting they will actually receive their winnings from this site. for a multi million pound company who likes to withold money from people who deposit trusting them with their funds and then refusing to pay out what they won- shameful.Edit 26/10- my account is now closed after asking for at least my deposit back to be refunded to my card i was told this had been requested i then received an email saying sorry we cant refund your deposit as your account is still open.my account isnt oipen its closed and I know my rights which are to at least have my deposit refunded back to the card it came from complete and utter thieves at this company STAY CLEAR.Edit 01/11- no response from anyone no money back no contact- just more lies in your response! I want my deposit reunding to my card at least!!!!

This is long but needs to be read before you use this site!

• ok so fair enough we have to jump threw a few hoops for registering happy to take our deposit but then request more for a withdrawal? they are following legislation there is no vendetta haha x i love this site won and lost a few time but ultimately always paid fairly and thats all i need from a casino site ignore the hay sayers your money is safe and coming to you :) once id verified never no issue withdrawing x

HONEST

• I made a withdrawal for a large sum on the 27/09/2022…. I was then contacted via email requesting verification documents fair enough…. I sent in all documents required a few days went by and they verified my account. My large withdrawal was then cancelled and put back in my casino account and I was told to withdraw via bank transfer which I’ve done. Ever since had the run around been told my withdrawal is being reviewed and someone will contact me with updates. Still nothing on 1/10/2022. It seems they don’t want to pay out so I’ve now gone to the gambling commission. They managed to process a withdrawal of £100 on the 27/09/2022 within 30 minutes but are taking forever to process the large amount. There was absolutely no bonus connected to any of the deposits I made to win the large ammount either and I am entitled to 100% of the winnings and will update accordingly

I made a withdrawal for a large sum on…

• Im happy that i find this side i hope that everyone join and play because is the best so far for me … thanks guys!

Im happy that i find this side i hope…

• ABSOLUTELY SHOCKING. My names Emma I thought I’d join I deposited 10 for welcome bonus no one win on deposit or bonus AVOID AVOID AVOID

Great games and fast payouts.

• Well you responded to my question and rewarded me and thats a bonus and trusted response

Very nice site fun games

• I really appreciate The customer satisfaction team! Stellar job in reaching out! Really made you stand out as a casino! I’ll be back for more!!

ABSOLUTELY SHOCKING

• On February 24th i won $2600 CAD on the VegasHero Casino site. I received an email from Dean the account manager offering promotional money to increase my earnings that I have refused.On March 2nd after several requests of documentation I have received an email stating that my case was approved.All together in about 2 months we have exchanged no less than 60 emails and despite my repeated requests I still have not been paid. Several email came from the Account Manager asking me for proofs of revenue bank statements from the last 3 months statements from credit cards if I had inherited any money etc. After answering all their questions and depositing documents on their server or forwarding them by mail I still have received no foreseen date of payment. They say they care about the players and want to ensure they can afford to play on their site. If it is the case why don’t they do their credit check before we play not after spending lots and winning some money. Is this just to avoid pay outs?April 22 - I have uploaded again.. for the 3rd time the documents that i had uploaded in March as well as i had forwarded them by email.After uploading them on March 30 we received an email on the 31 saying: We are pleased to inform you that your documents have been approved at Vegas Hero.Thank you once again for your cooperation!And on April 4th an other email asking for the same documentation...

Well you responded to my question and…

• I wish I had read the reviews before joining!This site is nothing but hassle. One week on I’m still waiting for my withdrawal. I’ve sent all documents that have been asked. It’s states in my account these have been verified. But my account is still blocked! My withdrawal is still pending. I’ve sent emails everyday and spoke to live chat everyday they are no help what so ever! Shocking customer service. DO NOT join this casino and DO NOT GIVE THEM YOUR MONEY! I am now looking into contacting the gambling Commission. I have copied all these reviews and will send them to them. Something has to be done about this casino.UPDATEMoney was paid in to my account. But my account has been closed! I still have £80 in my balance so now have to chase this! ANOTHER UPDATEI emailed asking when the balance on my account would be paid to me as they have shut my account down! I had a email back confirming there was £80 in my balance but because my account had been closed I couldn’t make the withdrawal so this would have to go to the department that deal with this! 2 weeks after sending another email no reply! Honestly how are they getting away with this?! DO NOT SPEND YOUR MONEY ON THIS SITE… all documents sent and verified a phone call asking the most useless questions! When they have to pay you they close your account down! Don’t get me wrong I would have closed the account anyway once I had been paid and my balance had been withdrawn. So the chasing continues….

I really appreciate The customer…

• Been waiting since the 4th April for my withdrawal i have sent my documents to verify my account but nothing so far. Given 3 stars as this is the only problem i have had

After 2 months still no payout

• I have been waiting for my £700 withdrawal since 7th March I have in the past had no issue with withdrawing but now after reading some reviews on here Im thinking the worst. Ive had no reply to any emails looking forward to update

I wish I had read the reviews before…

• This is now day 25+ busy going through chemotherapy (casino fully aware)They self excluded me because I kept asking to be paid saying almost there with my verification just one more document that has been sent to every department they have I have been trying to get my money before I get soooo sick I won’t be able to mentally or physically deal with their unjustified treatment I have done an extensive look in to the casino group and found out they recently in jan 2022 had their licence revoked for their behaviour I can totally see why I would of have gave this casino 5 stars before I tried to get my documents verified and I have sent soooo many documents it’s unreal all my bank statements in PDF format and they are still trying to palm me off I am taking my complaint further before I am unable to do so and btw their free phone uk phone number is a total smoke screen it is a always on answering machine because I always do some basic checks before depositing for the 1st time and always look for a 24/7 live chat and a uk phone number I will be sending complaints to their head office and the British gaming commission and maybe they will do something about this daylight theft from innocent players seeing as the previous dealings with them have been along the same linesTHIS IS THIER COMPANY WEBSITE CLAIMS Personalised ProfessionalismWe deliver the best bespokeentertainment experience for each customerwith our extensive experience wework together to go above and beyond!TO P*SS PEOPLE OFF AND LEAVE THEMFEELING SCAMMED AND THINK SHUTTING PEOPLE OUT ABUSING SELF EXCLUSION AS A DELAY TACTIC IS DIRTY TO SAY THE LEAST complaint made to their head office today the 20th March 2022 will keep you updatedFINAL UPDATE 21st MARCH 2022 WHOOP WHOOP IT MAY OF TAKEN 4 WEEKS AND PLENTY OF STRESS AND I PUT THIS DOWN TO NOT LEAVING IT ALONE THANK YOU VEGAS HERO I AM STILL HOWEVER SELF EXCLUDED BUT DONT THINK I COULD GO THROUGH THAT AGAIN SO DONT REALLY CARE THANKS

Pending withdrawal

I have been waiting for my £700…

Google Global genisis casino £3million fine