My experience with West Casino has been…

• My experience with West Casino has been an appalling demonstration of illegal activity blatant disregard for regulations and unethical treatment of customers. Operating unlawfully in the Netherlands despite sanctions from the Dutch Gambling Authority (Kansspelautoriteit KSA) West Casino continues to target Dutch players with impunity showing a complete contempt for the law. This brazen behavior is not only illegal but a stark warning to anyone considering engaging with this disreputable platform.The gravity of this situation escalates with their outright refusal to provide any semblance of customer service. I have submitted multiple refund requests for my deposits—made under the assumption that this casino was operating legitimately—but for over ten months West Casino has failed to acknowledge or respond to any of my communications. This complete lack of accountability is unacceptable for any business let alone one entrusted with handling people’s money.Adding to their list of violations West Casino appears to be in breach of GDPR regulations further highlighting their pattern of ignoring laws and exploiting customers without consequence. These practices go beyond negligence and demonstrate a deliberate and systematic effort to avoid legal and ethical responsibilities.Despite exposing these issues on Trustpilot West Casino has made superficial attempts to appear cooperative by requesting more details under the guise of resolving the matter. However these gestures are deceptive as they have made no effort to follow through or address the underlying issues. Their actions reveal a clear strategy of evasion and manipulation.West Casino is not merely unprofessional; it is operating as a rogue entity defrauding customers violating legal regulations and refusing to be held accountable for its actions. Their conduct has left me no choice but to pursue legal action to recover my funds and seek damages for the prolonged stress and financial harm they have caused.This is a warning to all current and potential customers: West Casino is a fraudulent operation. They will take your money ignore your legitimate concerns and continue to break the law with impunity.To West Casino consider this your formal notification: legal proceedings are imminent and I will not relent until you are held accountable for your violations of the law and your deceitful practices.

Just wow

• Just wow this casino is going down probably maybe a Exit SCAM is going on they got blocked by their payment provider thats one second is they dont pay out in 5 working days so its going really bad with this casino. Dont gamble your money at this scam casino fraud.

They took my deposit and never credited…

• They took my deposit and never credited it. I then spent days arguing with customer service about it without any outcome but being told I am to wait another 3 business days for another team etc etc don’t spend money here it’s nothing but a sham!

Stay clear

• Stay clear! Contacted customer service to close my accountand they would not close it. Passed me off to some email address. You cant win in this Casino. Min witdrawl is €100 and they charge you for making a deposit. Stay away slotbox is the best casino Ive ever played.

Good offers and games but cant withdraw?

• While the games are entertaining and the offers are good its all pointless if you cannot withdraw money as they are incredibly stringent about rules even after explaining the current situation and clearly proving I own the account and the cards used. I will change my review if I actually successfully withdraw my money but feel like its going to be a fight to do so. Nope no dice review stays.

It has been almost one week that I have…

• It has been almost one week that I have been struggling with verification after I made a withdrawal request! The financial team only shows up once a day to reject my documents. The support acts like they do not even work with the financial team and they cant really talk to them. What I assume is that theyre buying time in this way to do the withdrawal requests or they just want you to cancel and lose. Worst casino experience ever!

Scam casino Never play here.

• Scam casino Never play here.They sent me email informing me if I join there telegram channel they will provide me no deposit free spins.I joined their telegram channel but they refused to credit the no deposit free spins for it.

No withdrawal yet!

• I made a deposit last sunday and won. Submitted a withdrawal for this money on the same evening. I needed to verify my documents that is usual with online casino’s. But I need to even send them the bank transaction I made. Also the process is now almost taking 5 days and my withdrawal is still pending. Customer service does nothing about this issue and say they are different departments. Pretty weird if you are one company... so i’m still waiting for my money :( probably not going to play here if this keep going on.

Do NOT play here.

• Do NOT play here.I have sent several mails contacted live support several times and they just keep sending me spammy e-mails. I have even said that Im playing from an illegal country and they keep saying to e-mail support while they dont even reply. They just want your money. Hope the spam e-mails finally stop now.

Witdrawal workingday 4..

• I am not satisfied with this.. i have asked for a witdrawal on the 24th. 500 euros after winning in the casino and i am still waiting for my payment.. its workingday 4 now and still nothing.. my account has been completely verified... if they will transfer me the money today i will give them more stars because overall the casino is okay with their bonusses and etc..

One happy customer.

• Always more then a happy customer when playing at westcasino. Super kind support Hero’s are there for you whenever you need them and last but for sure not least a big shout out the VIP manager Gerard Serrano he makes the difference for the customers playing on the higher vip levels. Never seen anyone more dedicated to his job!

Nothing more than scam!!!!

• Nothing more than scam!!!!I have excluded myself because of gambling addiction without posibillity to reopen it.Guess what?After some time my account was reopen and I was able to deposit more money!!!Also CasinoGuru (are they paid from casinos to make some silly verdicts?) didnt help me.And at the end their litlle boss Ed Blake. Karma always came back :-)STAY AWAY!!!

Slowing down withdrawal process on purpose

• They seem to slow down the withdrawal processon on purpose and getting an answer from your Personal VIP accountmanager takes days. What they hope for is that you gamble your winnings away smart tactics but unfair to the player if you ask me.If I make a deposit the money is immediatly deducted from my bankaccount so why not the other way around . At most a day for a withdrawal is acceptable most casinos i played transfer the money within seconds.Dont believe all the positive comments about mr Gerard Serano all these reviews are written because mr Serano promised them a reward in return. He almost tells you what to write about him so he is problable not such a great manager but certainly the only one that blackmails the players at Westcasino.

The Accountmanagers are awesome

• Ive been a Westcasino member for over a year now and I Never had any bigger issues with the Casino or its stuff. Meanwhile I became an EliteMember and I am very pleased with the services provided. The direct Contact with the Accountmanagers is like nowhere else. They take care of everything you Need regardless what it is. I Personally can Highly recommend Gerard Serrano as an accountmanager.He is my Personal Account Manager for over a year now and everything works perfectly Fine. I recommend you to ask for him if you have any questions or Concerns. Good Luck to everyone!

Tibike111/Westcasino

• Ive been playing here for years! I always get great rewards for my deposits and many times I get rewards without making a deposit! I always get an immediate answer on Chat and they always help me with everything! The VIP program is also excellent! I dont think any other casino can offer better than this! So 5*!! 🙏❤❤❤

Deposited over 240 euros and can feel…

• Deposited over 240 euros and can feel the difference with legit casinos not oncr did i get a bonus with more then a 10x of the price its manipulated and you cant win anything here dont fall for dutch people they got sponsored to wright those reviews. Same reply like every casino already consulted authorities to get my invested money back since they are indeed a confirmed known scam.

Withdrawel of €2.000.- is pending for 4…

• Withdrawel of €2.000.- is pending for 4 days. My account was fully verified even before withdrawal was initiated. Livechat can’t provide any info. Don’t gamble here since withdrawals take a very long time. (I am currently still waiting for my money).

This casino are real thieves do not…

• This casino are real thieves do not spend money in this casino because you will never get paid. I got this email after sending div. Documents:All of them have been approved and your account is now verified. But when payment was refused again other documents needed to wait many days each time but they do not pay out. The MGA should shut down this casino because they are thieves criminals. Beware do not bet money in this casino.!!!!

Update about the last message over…

• Update about the last message over withdrawal request issue:West Casino has added back that Instant Transfer by ConnectPay as one of the withdrawal methods on their cash-out page and this time it fully works as usual and Ive successfully sent my withdrawal request!Many Thanks to the WestCasino IT team and the finance department.

West casino Accountmanagers

• Hello! I have been playing at west casino for over 1 year now. extremely satisfied. their support / accountmanagers are absolutely fantastic. had the honor and have contact with Gerard who takes care of their vips what a guy! helped me with good answers and an incredible response! I can strongly recommend new players and new VIPs to get in touch to get help with everything! can only say that this is one of the better ones! take care