Close my account!

• I have requested the closure of my Winorio Casino account due to gambling addiction more than four times. It has now been almost ten days and my account is still open.Instead of honoring my self-exclusion request they offered me a bonus to keep the account open which is completely against responsible gambling principles. As a result I lost €1360 after my first request for closure.The last response I received was even more shocking: they told me that “I am not obliged to play if I don’t want to” and asked me to confirm once again that I want my account closed. Despite my repeated confirmations my account is still active today.This behavior shows a total disregard for responsible gambling obligations and player protection. I have kept all emails as proof and I am ready to share them with watchdog organizations.Players should avoid Winorio Casino at all costs.

Scammers!!!

• If someone knows where i can submit complaint for them please write here after 8 emails to close my account they sent me again the below email yesterday.account closureDear Hello and a warm welcome! Margo here — I’m delighted to assist you with anything you may need.We aim to make your gaming experience smooth fun and rewarding. With a rich mix of games from leading providers exciting promos and a helpful support team always ready to assist we’re here to make sure you enjoy every moment.But that’s just the beginning! Our generous bonuses and ongoing promotions keep the excitement alive and give you more chances to win big. And whenever you need help our friendly support team is available around the clock to ensure your experience is smooth and enjoyable.Most importantly we value your feedback. It helps us improve and ensures we’re always offering the best possible experience.If there’s anything else I can support you with or if you have any further questions please don’t hesitate to reach out at any time — I’m always here to help.Wishing you a truly wonderful and joyful day ahead!Best RegardsWinorio Support TeamIs unbelievableSomeone must stop them .

Repeated self-exclusion requests ignored – account still open

• I appreciate how clear the rules and terms are. No nasty surprises with bonuses or payouts everything is upfront.

stay away from this casino.

• Ask maybe 20 times by mail to close my account gambling problems but they just wont close my account.Edit i have contacted this casino by mail just now i got a mail back from mr Otto from winorio if its not better to have cooling of period.Have ask 20 times now to close it most the casino s now are praying on problem gamblers.edit again two weeks later account is still open lol.

Always Transparent

• Quick games with fast payouts a perfect mix for casual play.

Ask maybe 20 times by mail to close my…

• There’s a good balance between excitement and relaxation here depending on the games I choose.

Quick games with fast payouts

• Trustworthy platform with quick payouts every time I win.

There’s a good balance between…

• The birthday bonus was a pleasant surprise and made me feel like a valued player.

Trustworthy platform with quick payouts…

• I’ve been playing here for months and I still think the fairness of the games is the best part. I don’t feel tricked by hidden odds and wins feel like they actually have a chance.

Nice Touch

• The VIP system actually feels worthwhile. The perks aren’t just symbolic — they come with real benefits like extra spins and faster withdrawals.

I’ve been playing here for months and I…

• The site feels polished with a modern design and no glitches. It gives a professional impression every time I log in.

The VIP system actually feels worthwhile

• With an upscale environment friendly staff and fun games Winorio gives you a great time. There really is something for everyone from slot machines to poker tables. Many people will say its a good idea!

The site feels polished

• From sign-up to payout everything is straightforward. I didn’t need a guide or help just to get started. The process is quick user-friendly and makes it easy to focus on playing rather than dealing with technical stuff.

With an upscale environment🥰🥰🥰

• Every time I log in there’s something new: promos events or a fresh game to try. It keeps things interesting and I never feel bored.

Smooth Journey

• What I love here is the calm atmosphere. No flashy banners no constant pressure to deposit more. Just clean design fair games and space to enjoy yourself. It feels like Winorio respects players instead of overwhelming them.

Always Fresh

• I strongly advise others to stay away from Winorio.com. After using the site there are several red flags that made me feel unsafe and unsupported as a customer:No Verified LicenceWinorio claims to be licensed in Costa Rica but they don’t provide a licence number or link to any legitimate regulator. That means there’s no real accountability if something goes wrong — and that’s a huge risk with online gambling. Refused to Close My AccountI asked them to permanently close my account for responsible gambling reasons. Instead of respecting that they ignored my request and kept offering me bonuses. This is completely unacceptable and dangerous for anyone struggling with gambling addiction.Lack of TransparencyThe ownership of the site is unclear and there’s no way to verify who actually runs it. Customer service is poor — they respond slowly and don’t provide clear answers. Withdrawal IssuesI had delays trying to withdraw my funds. The process is overly complicated and it feels like they’re trying to discourage you from getting your money back.Winorio.com appears unlicensed and ignores responsible gambling requests. I recommend reporting them to your local gambling authority (UKGC ACMA etc.) and sharing your experience on watchdog sites like Casino.Guru. If enough people speak up they can be blacklisted or blocked.Update & reply:Winorio’s reply that they “operate under international gaming permissions” is not true. They have shown no licence number no regulator details and no proof to back up their claim.This is a fairly new casino and many of the good reviews online seem to be pushed by Winorio. They even offer rewards for leaving positive feedback. The bad reviews on the other hand all mention the same problems I faced: refusing to close accounts ignoring responsible gambling requests unclear ownership and delays with withdrawals.I have reported Winorio.com to several complaint services and regulators so action can be taken against them.For your own safety I strongly advise everyone to stay away from Winorio.com until they can prove they are properly licensed and treat players fairly.

What I love here is the calm…

• A really impressive platform that runs great across devices. Everything syncs well and the user interface is intuitive. It makes switching between my phone and laptop super easy.

I strongly advise others to stay away…

• Customer support at Winorio is a solid 10/10 - super fast! For security reasons I was asked for deposit proof before I could withdraw my winnings and once that was done my payout was instant. The customer service team are honestly some of the most professional people I’ve dealt with at any casino!

A really impressive platform that runs…

Customer support at Winorio is a solid…