I had high expectations for the customer support at Betsafe as operator Betsson has won numerous awards for this service. The support available on the mobile app didn’t disappoint me as you get various support options once you tap on the help center. The FAQs are easy to navigate with the answers split into sections but I would have appreciated a search option. I found most answers were super helpful although some can be a little brief. Overall I found plenty of advice on different bet types payment methods and how to verify my account.I was delighted to see you can access the customer support team with a few taps from the FAQs. Live chat and email are available from 09:00-00:00 every day. The live chat connects with an operator within 30 seconds but most times I tried this I was put in touch instantly. Email responses are slower but I got my answers within a few hours. Support staff members are very friendly whether you’re using live chat or email. I got straightforward solutions to complex questions very quickly.Overall the support systems at Betsafe live up to its award-winning standards. While operating a 24/7 service would help Betsafe Sportsbook compete with the best US sportsbooks the support quality is hard to beat.

I found a decent range of betting features available at Betsafe the best being its same-game parlays. This option lets me add multiple markets from the same event into a single wager with boosted odds. The sportsbook clarifies which events you can use same-game parlays with and the feature is very straightforward. Along with this I also found the cashout very helpful. Ending wagers early for a smaller loss or profit gave me more control over my betting.While the betting features are very usable at Betsafe I wasn’t blown away by what was on offer. Most sportsbooks in the US provide a cashout feature same-game parlays and live betting information. There isn’t anything unique like PointsBet’s points betting. So while there is plenty to enjoy here you can find the same and more at other betting sites.

Overall I was pretty impressed with the odds on offer at Betsafe especially the brand’s basketball betting lines. With a payout percentage of 96.10% the sportsbook provides better odds on the NBA than Caesars sportsbook (95.7%) and BetMGM sportsbook (94.97%). Therefore I could bet on the same markets on Betsafe and earn more money without staking any extra cash. While the NBA odds are the highlight the live betting payouts are also pretty competitive at 94.46%.I was delighted with most of the odds I found at Betsafe which isn’t surprising considering the site has a general payout rate of 96% – this may not be the best on the market but it is generous enough to compete with other top sportsbooks. The odds at Betsafe aren’t perfect and I found the odds for football games to be significantly less competitive than other betting lines. In addition the odds updating system isn’t the quickest so sometimes it can take a few seconds to wager on the odds you want. I found it challenging to make the most of in-play betting as sometimes the odds I wanted changed before I could bet.In my opinion the odds at Betsafe will satisfy most bettors. Football bettors may be disappointed but most odds can compete with the best in the industry.

The range of sports and competitions you can bet on at Betsafe is one of the most impressive things I found about the sportsbook. As a US sportsbook I expected the operator to provide extensive coverage of major league sports which it did with dozens of markets for each game. I was most impressed with the football betting options where I found more than 80 betting lines for each game. While major league betting is essential I like to see a sportsbook providing for fans of more minor sports. At Betsafe this is clearly the case with hundreds of soccer competitions available for betting alongside significant tournaments in tennis and golf.I was surprised that the sportsbook offers a wide range of eSports markets. I found betting lines for games like Counter-Strike: GO League of Legends and Dota 2 among other popular eSports. While Colorado is one of the few states in the US to allow eSports betting only a few sportsbooks provide as many options as Betsafe.While most top sportsbooks cover niche sports like MMA and NASCAR I saw Betsafe providing odds for chess tournaments and water polo games – this is very rare at US sportsbooks and it sets Betsafe apart from the competition.