Chumba Casino Review: The Ultimate Social Playground

Chumba casino review: the ultimate social playground General

Chumba casino review: the ultimate social playground
88/ 100 Expert rating
2000000 Gold Coins and 2 FREE Sweeps Coins CA players accepted

Chumba casino is the ultimate playground for social-gaming fun. In a packed portfolio of casino-style games Chumba offers a sizeable selection of slots blackjack jackpots and other free-to-play games.

You’ll play with virtual tokens and collect free Sweeps Coins which can be redeemed for real prizes. Here’s our expert’s complete analysis after chumming ’round at Chumba.

Pros and cons

✅ Free daily Gold Coins

✅ Social-media competitions

✅ Bingo table games and jackpots

    ❌ No live chat

    ❌ No loyalty program

    ❌ No search bar

Chumba casino review: the ultimate social playground General ratings

88/ 100 Expert rating
91 bonus rating
88 games rating
90 software rating
89 safety rating
87 mobile rating
75 support rating
87 usability rating

Chumba casino review: the ultimate social playground Playscore

87% Playscore

96

tops-casino-online-logo

90

wsn-logo

88

play-usa-logo

88

promo-guy-logo

88

the-grueling-truth-logo

86

casino-org-logo

80

vegas-insider-logo

76

trustpilot-logo

Chumba casino review: the ultimate social playground General Info

Launch date
2017
Company behind
VGW Group

Chumba players can avail of daily rewards promotions similar to online casino bonuses a variety of events and contests and a superb free welcome offer.

To start with you’ll receive 2000000 GC and two free SC on sign-up as well as free GC and SC every day — look out for the pop-up.

New players can also benefit from a one-time purchase of 10000000 GC for only $10 (discounted down from $30). This offer comes with 30 free SC as well.

Other promotional and social activities include social-media contests on-site tournaments sweepstakes and other exclusive events.

 

There is no VIP or loyalty program at Chumba but players may receive exclusive promo codes seasonal offers and contest invitations.

bonuses facts

Welcome bonus
2000000 Gold Coins and two FREE Sweeps Coins
Bonus code
N/A
Daily credits
Yes
Free spins
N/A
Game-specific bonuses
N/A
VIP rewards
N/A
Other promotions and events
Social-media competitions on-site contests and tournaments email campaigns merch giveaways

Bonus rating

91/100 Plenty of competitions not many on-site promos

✅ Daily log-in rewards

✅ Regular social-media competitions

✅ Free giveaways

    ❌ No loyalty program

    ❌ Few on-site promotions

The Chumba casino bonuses and on-site promotions are not as numerous as on other platforms like WOW Vegas but I was pleasantly surprised by the abundance of free Gold Coins and free Sweeps Coins from the get-go. Before grabbing the welcome offer I received 5000000 free GC through email. That was a perfect start for me as I got an opportunity to explore and play at Chumba without committing to a purchase. I was also able to avail of free daily log-in rewards which is a massive A+ in my book. If you follow Chumba casino’s social media pages (they have Facebook X and Instagram) you’ll also be able to participate in competitions and giveaways where you can win more GC SC and even branded merch (which actually looks good if you like Chumba’s colorful aesthetic). What I’d like to see in the future is a greater variety (and quantity) of on-site events and promotions as well as a loyalty or VIP program with tiered gamified progression. But in my opinion there’s no better way to reward loyal players than through daily rewards — which Chumba casino aces.

Games review

You’ll find a total of 150 social games at Chumba casino just over 140 of which are slots. The selection covers classic and modern slots jackpot games bingo slingo table games and solitaire.

Two of the slots Dancing Gold and Stallion Grand are part of Chumba’s Fireshot Inferno jackpot network sharing the same progressive jackpot.

You’ll need to open an account at Chumba to try out the games. You can’t demo the games as a visitor but you’ll see familiar titles from big-name providers and will be able to play for free after registering.

There’s plenty of game choice at Chumba casino. There is no search field or filtering system so you’ll need to browse through the entire lobby if you’re after a particular title.

We’ve put together a table with some of the casino’s most popular slot games:

There are six table games at Chumba comprising four blackjack and two roulette tables. Here are some of the available titles:

Games facts

Expert’s pick
Dancing Gold
Slots
140+
Popular slot
Big Bass Bonanza
Jackpots
27
Top jackpot
Stampede Fury 2
Table games
5
Popular table game
Back Blackjack
Live games
N/A
Popular live game
N/A
Average RTP
96.22%
Demo-play availability
Registered users only

Game types

Blackjack

Blackjack

Slots

Slots

Roulette

Roulette

Jackpots

Jackpots

Table games

Table games

Video Poker

Video Poker

Games rating

88/100

✅ Over 150 games

✅ Progressive jackpot

✅ Solitaire bingo and slingo

    ❌ No demos for visitors

    ❌ No live-casino games

The selection of slots at Chumba casino is in line with industry median for social casinos with sweepstakes but barely so. For reference Fortune Coins — another popular social play spot in the US — only has 45 games on offer. But those leading the charge like WOW Vegas sport over 700 titles. The variety of themes and game types is exceptional. Video poker progressive jackpots and solitaire took me by surprise; these are rare gems in social casinos. Table games are also a relatively rare sight so seeing blackjack and roulette at Chumba was grand. The Chumba casino slots are varied; you’ll find different themes and unique features to choose from. Some of the games are developed in-house driven by player feedback so you’re guaranteed to spot familiar feature-packed bonus rounds.While demo play is unavailable Chumba offers plenty of free virtual tokens to play with. I didn’t have to make a purchase before getting the full rundown of just about every game on offer using free Gold Coins alone. Where I would like to see improvement:More slots! I’d love to have more titles and themes to choose from. Improved game filtering would go a long way and the addition of casino-style staples like baccarat poker and wheel-based first person games would greatly diversify the gameplay.

Games Software

The Chumba casino slots and games are brought to you by bespoke software and eight well-known software providers. These include player-favorites like Pragmatic Play Reel Play and Yggdrasil.

Chumba casino offers unique bespoke games; the only other social platforms where you’ll see them are Chumba’s Global Poker and LuckyLand Slots sister casinos.

Software facts

Most popular slot software
Pragmatic Play
Number of software providers
8
Live providers
N/A
Most popular live software
N/A
Bespoke software
Yes
Download required?
No

Available software

NetEnt

NetEnt

Red Tiger Gaming

Red Tiger Gaming

Playtech

Playtech

ReelPlay

ReelPlay

Golden Rock Studios

Golden Rock Studios

Relax Gaming

Relax Gaming

Yggdrasil

Yggdrasil

Pragmatic Play

Pragmatic Play

Software rating

90/100 Top titles from top supplies in free play what’s not to love?

✅ Quality-made bespoke software

✅ Popular games by well-known providers

✅ Competitive variety of features

    ❌ No live software providers

    ❌ Availability difficult to confirm

Most social casinos operate exclusively on bespoke software; having eight providers on top of that is a notable achievement. I suspect there may be more on offer but I was unable to verify all data without advanced filtering in place. With big names comes exceptional production quality and variety of features which Chumba’s bespoke software also matches. New releases take player feedback into account and often feature popular elements like adjustable play amounts bonus rounds Wilds and more. The only improvement I’d make here would be to add live casino software that supports casino-style game shows and popular tables. Although Chumba casino does offer a selection of table games (albeit limited) it would be nice to see a product that can compete with BetRivers.NET.Based on the overall product I think that innovative providers like Hacksaw Gaming Konami and Kalamba would be excellent additions that would resonate well with the playerbase.

Payment methods

Chumba casino supports Gold-Coin purchases through a large range of casino payment methods including bank transfer Trustly and credit cards (Mastercard American Express Visa and Discover). Skrill and paysafecard are available as well and purchases can also be made through Chumba gift cards sold at CVS Dollar General and Circle K.

*Real prizes can be obtained only by redeeming collected Sweeps Coins but neither Sweeps Coins nor Gold Coins have monetary value. In New York and Florida the maximum redemption value is $5000 for a prize won on any single spin. All prizes exceeding this maximum will be reduced to $5000.

Before attempting to redeem prizes ensure that your Chumba casino account has been verified as indicated by a green checkmark and the word “Verified” next to the ‘REDEEM’ button.

Payment facts

Number of payment methods
9
Popular payment
Trustly
Minimum purchase
$1.00
Maximum purchase
$300.00
Average purchase time
Instant
Prize redemption
Available
Minimum prize redemption
100 SC (cash) 10 SC (gift cards)
Maximum prize redemption
5000 SC*
Average prize-redemption time
Instant to 5+ days depending on prize

Payments rating

94/100 Straightforward prize redemption and plenty of options

✅ Major credit cards accepted

✅ Prizes redeemed as cash or gift cards

✅ Merch as prizes

    ❌ PayPal not available

    ❌ Over-the-top restrictions on redemptions

You’ll find a wide range of payment methods for you to choose from covering all popular payment providers short of PayPal and mobile payments like Apple Pay and Google Pay. In terms of options you’re looking at one of the best varieties of payment providers accepted by social casinos like Chumba. The minimum purchase amount is also at a very reasonable $1.00 but you’ll find plenty of free tokens to play with. Prize redemption is generally instant but merch won through giveaways or contests may take some time to process (prizes are shipped within five business days). The ability to pay with and redeem to gift cards scored quite a few bonus points for the added flexibility but I do wish to see fewer payment-provider restrictions on redeeming prizes as cash. As it stands players must first redeem to a payment method that was previously used to make a purchase of Gold Coins; however the redemption must match the value of the purchase and only the difference can be redeemed through an alternative method. Which means that players redeeming smaller prizes may be at a disadvantage — stuck with one payment for longer before being able to select a different option.

Safety features

As a social casino Chumba doesn’t need state-based licensing but operates under the Malta Gaming Authority (MGA).

Supporting the Responsible Gambling Foundation and GA Anonymous Chumba offers all responsible-play tools including a self-assessment.

Chumba’s RNG utilizes a Mersenne Twister with background cycling a pseudorandom number generator which uses a timing sequence that can’t be seen or predicted by the player.

The site also encrypts your data and activity using SSL encryption and strict verification protocols are in place for account holders. You’ll have to add and confirm a phone number when registering and submit additional documents to verify your identity. The terms and conditions are easily accessible in the site footer.

Safety rating

89/100 Safe and reliable with responsible-play practices in place

✅ SSL-encrypted data

✅ Responsible gaming page

✅ Transparent terms

    ❌ Zendesk used for support

    ❌ Hidden offsite self-assessment link

Chumba ticks most boxes in the safety department endorsing multiple responsible gambling organizations and employing all security and responsible-play measures that you’d expect to see in a real-money casino. I was able to set playtime limits (30min–10hrs) a maximum play amount and purchase limits (by day week and month for both) and set up an activity reminder (reality check). I appreciate having greater control over my playtime which is something I seldom have in other social and sweeps casinos.Chumba also uses reputable software with an RNG algorithm endorsed by iTech Labs and Gaming Associates passing Marsaglia’s “diehard” tests with flying colors. Another brownie point goes to the great transparency of terms all of which can be found through the site’s footer or Help Center. Unfortunately I was surprised to see Zendesk as the platform of choice for ticketing and support — known to be flawed and avoided by players. Why? Anyone with your email (just the address; no access needed) can submit a ticket and request say to close your account. As player reviews attest you’ll have to jump through a few hoops to rectify the damage. While everything generally checks out I would really like to see some form of two-factor identification when submitting requests and an on-site prominently visible self-assessment would further reinforce responsible play.

Customer support

Clicking on the ‘Contact Us’ tab in the main menu or footer takes you to Chumba’s online ticketing system where you can address issues related to purchase and verification as well as other common support queries.

From the ticket hub players can access Chumba’s Help Center and FAQs with detailed answers and guides on redemptions technical issues promotions responsible play and more.

The live chat is only available when making a purchase and will initially have an AI try to solve your problem before an agent will chat with you directly.

However you’ll be able to contact customer service through Chumba’s social media pages (Facebook Instagram X) or by submitting a request through the Help Center. The form also allows you to attach relevant screenshots and files.

support facts

Customer support availability
24/7
Live chat
Yes (purchases only)
Email
Ticketing system
Contact number
N/A
On-page support
FAQ and Help Center

Support rating

75/100 Good on-site support but hard to find and no live chat

✅ Genuinely helpful FAQs

✅ Comprehensive guides

✅ Ticket resolution within 24–48hr

    ❌ Live chat only for purchases

    ❌ Unintuitive access to FAQs

Customer support at Chumba is provided mainly through the Help Center and ticketing system. The in-depth guides offer step-by-step instructions often accompanied by screenshots.I was able to resolve all of my queries through the Help Center speaking volumes about the quality and value of content within which I found helpful and a big step above competitor FAQs. As for the downsides the lack of a live chat is felt. An AI-assisted chat is available when making purchases but otherwise you’re restricted to FAQs and tickets.Access to the FAQs/Help Center is unintuitive. All ‘Contact Us’ buttons lead to the ticketing web form; to get to the FAQs and guides you have to click on the Chumba logo or navigational breadcrumbs of the ticket page. I didn’t know there was a Help Center until I tried clicking out of the ticket hub assuming I’ll be taken back to the homepage. Changing one of the anchors to the Help Center instead of the ticket hub would solve the problem. Despite the limited support options Chumba’s team is very proactive in addressing player tickets (under 48hrs) and answers queries over social media. Social media is by no means on-site support but is as closest as you will get to instant resolution.

Usability facts

Mobile app
N/A
Mobile games availability
Full suite
Ease of navigation
Good
Game filters
Yes basic
Search function
N/A
Loading speed
2.1s
UI and UX rating
Good
Other products
N/A

Usability rating

87/100 Great site overall but subpar navigation and filtering

✅ Contrasting colors for easier navigation

✅ Mobile-friendly UI

    ❌ No search function

    ❌ Responsive but clunky design

I found navigating Chumba casino to be relatively hassle-free. The contrasting colors allow the eyes to identify the different sections quickly and the game thumbnails stand out. Despite there being no native app that’s hardly a negative. I tested the UI on an iPhone iPad and Galaxy and found no apparent downsides — all elements are responsive. For improved usability I do recommend enabling auto-rotation or playing in landscape view. Portrait mode on narrower screens makes certain content clunky and hard to digest with overly large (or small) fonts and slightly squished images. Navigation and game categorization are simple and straightforward but too simple for the average player’s needs. The lack of advanced filtering and the search bar is not sustainable in the long run and made finding games a drag.

Chumba casino is the ultimate playground for social-gaming fun. In a packed portfolio of casino-style games, Chumba offers a sizeable selection of slots, blackjack, jackpots, and other free-to-play games.

You’ll play with virtual tokens and collect free Sweeps Coins, which can be redeemed for real prizes. Here’s our expert’s complete analysis after chumming ’round at Chumba.

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