Diabolical customer service

• Diabolical customer service. Been trying to get my account reactivated having had WH safer gambling team agree to split a deposit limit between the two sites. Been waiting for a month and a half but more chance of Father Christmas coming down my chimney on the 25th.

2.5 ⭐ out of 5

• The Verry 1st and probs the main defect with this 🎮 site is the time frame for withdrawal ( doesnt matter whats the method used does not matter if its over 1k deposits or less Even when you want to withdraw a £10 - you will be wanting (x=?) days for it to be processed ... **Is a RED🚩🚩 flagg for me.**Overall platform is alright when according to playing experience is Ok games dont crush 3 out of 5Overall 2.5 ⭐out of 5 Most of gambling sites have the -instant or (max 1-2) days to be processed and pay out without this 4-6 days to process and another 2-3 days to arrive 😂 NO is a No.NO for me.Why dont we have the same time frame for deposits to arrive 🤔🤔

Abysmal Experience

• Awful site - avoid at ALL costs. Poor gaming experience clunky movement. Payouts ridiculously low - has been fined by before regulators - still appalling. Much better sites to choose from.

Disabled account

• I rarely write reviews but after what I went through with 888 Casino I feel I need to warn others. If you value your money and peace of mind please read this before depositing a single penny.On the evening of the 17th of August 2025 I wanted to relax with a quick 5–10 minute session before bed. I opened a new account with 888 Casino deposited £800 and within seconds my account was disabled. No warning no chance to play nothing. Instead of enjoying a short game I spent the entire night arguing with their support team desperately trying to regain access to the money I had just deposited.⸻The Verification NightmareI’ve been through account verification before with other casinos and usually it’s straightforward. With 888 Casino it was an absolute circus. • I sent a utility bill dated 10th August 2025 showing my address clearly. They rejected it. • I sent my UK driving licence a perfectly valid government-issued ID. They said it wasn’t acceptable. • Every time I provided something they just asked for something else giving no explanation why the previous documents weren’t good enough.It became obvious they weren’t genuinely verifying me – they were stalling.⸻A 10-Minute Play Became an All-Night FightWhat should have been a few minutes of entertainment turned into an all-night ordeal. I was up until morning sending photo after photo document after document only to be met with constant rejection.Instead of being treated like a valued customer I was treated like a criminal. My money was taken instantly my account was locked immediately and I was left with no access and no answers. Even now I still don’t know when – or if – I’ll get my £800 back.⸻Unprofessional and Unhelpful SupportCustomer support was robotic and dismissive. They gave me generic copy-paste responses never explaining why my documents weren’t good enough. A UK driving licence not accepted as ID? A valid utility bill rejected for no reason? It was absurd.At no point did they offer real help. Their only goal seemed to be dragging things out keeping me locked out of my own account while holding onto my money.⸻Why This is DangerousIf this is how they treat a new customer making their very first deposit imagine what happens when someone actually wins a large amount. Will they ever see those winnings or will they be trapped in the same endless cycle of “verification” excuses?Casinos are supposed to offer entertainment. 888 Casino instead caused nothing but stress wasted hours and left me feeling trapped.⸻Final ThoughtsAt this stage I don’t know if I will ever get my £800 back. Maybe they’ll release it maybe they won’t. But one thing is absolutely certain:👉 I will never use 888 Casino again and I strongly advise everyone else to stay far away.They take your money instantly disable your account immediately and then bury you in an endless loop of document requests. No fun no games – just stress frustration and the sickening feeling of being scammed.I signed up for 10 minutes of entertainment. Instead I lost an entire night fighting with customer support and I’m left wondering if I’ll ever see my money again.For me that’s enough. 888 Casino has lost my trust forever.

They take money but dont like to pay

• They take money but dont like to pay. The games dont play right! Not the same as other sites like Coral etc and the live help is a complete waste of time. Withdrawal was split into 3 random amounts because of some policy despite only ever used 1 payment method. The customer service just tell you that the query has been escalated and nobody gets back to you. Not sure how they got their licence!

Cant withdraw my money

• Cant withdraw my money. They shouldnt be allowed to operate

888 have stolen £50😠😠😠😠😠😠😠😠😠😠😠

• Opened 888 account with £100 early April 2024.Placed £50 losing bet week later. Few days later requested a withdrawal of remaining balance. They still hold my £50 and demand proof of my identification before complying with my request.They accepted my losing bet without any proof of identification 🤔. I will not let this go untill these thieves have given me MY money😠

Id give these 0 if I could

• Id give these 0 if I could. Placing a bet is fine but if you want to withdraw your money it is impossible. Other companies its so straight forward. With 888Sport theyre incapable or unwilling to give you your money.They have now asked me to send me all my details including Swift and IBAN number to some random email address which I refuse to do.I now have a chunk of money in my betting account that they are putting so many hurdles in place to not pay me my accrued funds. AVOID if you want your winnings paying out. They are terrible.UPDATE: Im still waiting for my funds. Sent an email as requested but 1 week later received NO REPLY even though they promise to get back within 72 hours. They are now requesting even more information from me which my bank have told me not to! Honestly dont open an account with these but do if you want to see your balance of winnings but no way of accessing your money...absolutely terrible

The advertisement bet 10£ and get 30£…

• The advertisement bet 10£ and get 30£ pounds in free bets when you bet the first time is not real. You go through the process and after they tell you that you are not allowed any bonus.No explanation given.False advertisement.

Worst company do play they do not…

• Worst company do play they do not operate in UK they are the scum stay clear try any other company been with for over a year they are total con site you will never win ever

888 are great at paying out no issues…

• 888 are great at paying out no issues what so ever the only gambling site I shall ever use

Do not use this site any issues you…

• Do not use this site any issues you have won’t be addressed and customer service is rude. Many other sites to use instead of this one. Just don’t use this site

We all win and lose from playing a…

• We all win and lose from playing a variety of sites both online and offline i play both and regular... this site os renowned for loaded deals you may b get the right seat or the wrong seat but either way you cant almost bet on you losing the straight of flush from the flop or river and always losing to set of 3s for example. I only invest small amounts here and in mind of my observations i still get hit with the worst hand hitting on the river (Tilt) In my experience there are three sites i consider bad behaving with loaded algorithms and thats 888 gg and SKY.888 should only be used for micro blinds and very loose play there are very limited players here which speaks volumes about the poker community here ...

It has been 15 days they held my money

• It has been 15 days they held my money8 days since I send documents requested 3rd time.Every time I contacted them (20-30 times) all they said was: we are dealing with it but some times it takes longer while we are busy etc.I had same issue with another site and they verified in 4 minutes same documents.So final is I told them to keep my £150.00 as it seems they need that money more then me. So it is my contribution for buying William Hil for billions of pounds.This is my final message here regarding these crooks.I hope they will not put a automatic reply shamelessly and repeat b/s.

Withdrawals etc

• I have not been with 888 but have had no problems with withdrawals or anything else.

Dreadful

• Dreadful signed up as a new customer they took my money and then blocked my account for verification. The customer service gives conflicting information. They promise refunds but nothing arrives. Keep asking for the same info over and over again. I am going to IBAS. Keep telling me to log in and withdraw my funds but I am blocked from the account with my money in it. I have never used their site and I never will but I wont stop till they return my money. What a scam

I dont think they are a genuine…

• I dont think they are a genuine casino. I think they have some big trouble brewing with the UK GC. I would give them 0 if I could.

Absolutely disgusting

• Absolutely disgusting. I opened account 3 weeks ago I won my bet when I went to withdraw they blocked account so they could verify who I was. It took 2 weeks to re open account. They then re opened account only to block it again 2 days later. I have got in touch with the gambling commission. I have never known a company like it. 888 please Don not reply to this with you stupid response which just takes you to the same page as normal. I verified my account over 3 weeks ago so why do I need to do it again please do not use this crap betting company

Discussing customer service

• I closed my account last year in a disagreement over winnings.i signed up again last week.888 took £88 in deposits.5 days later they have closed the account with credit still there.claiming I have acted more or less.fraud.by opening a new account.yet last year when the account was closed.i was under the impression that all data should have been removed.but it was still there.avoid this site at all costs.this is legalised theft.blocking me from ever having another account.and keeping my money too

One of the Best

• I cannot understand the negative reviews on here for this site. I tried it out to find a different live casino from the boring one I was using before. The options are fantastic loads of games to choose from with high and low stake games. Only bad thing is the few days it takes the money to come through other places are much quicker.