Harvey was very fair and very…

• Harvey was very fair and very professional with how he handled my situation regarding my welcome bonus. Thanks again! Very much appreciated!

Free bet query

• Had a minor query relating to a free bet offer. The issue was dealt with satisfactorily by Aidan within 10 minutes of me sending my message. I’m relatively new to Betano so it’s great to get such excellent support. Thanks!

Said deposit 10 to get 30 pound bonus…

• Said deposit 10 to get 30 pound bonus only got ten pound bonus had to wait 24 hours for it won nothing stay clear another scam site and customer service are awful!!!

Welcome offer assistance

• I had a few queries regarding the sign up welcome offers which.Dealt with very efficiently by Mackie who was extremely helpful

my account was closed for apparently no…

• my account was closed for apparently no reason and the money i had pending and wagered was confiscated and i have no reason why. This also happened to my wifes account..presumably because she is related to me. Waiting patiently for a while on the reasons Note that the reply given as below is simply a way of fobbing you off and is lazy to say the least ! Why not simply write to me with the reason instead of me contacting the help who send me a standard cut and past response !?

Fantastic service from Jamie

• Fantastic service from Jamie. Money not being withdrawn from my account and Jamie went above and beyond to rectify this and help me each step of the way.

Pleasant customer service

• Gloria was very happy to help answer a query on an offer resolved it quickly too whilst being friendly.Betano overall an enjoyable bookie to use decent offers and a wide range of sports on offer. Would recommend.

Great customer service

• Great customer service. I had an issue with a welcome offer where I didn’t receive my free bets and Jamie from Betano customer services helped to resolve the issue quickly in a friendly manner!

I tried to contact them to ask about…

• I tried to contact them to ask about the issue i had regarding my declined deposits they answered after 3 hours considering they had a welcome package to bet on Man United vs Man City.I lost the opportunity because they move like snails so i closed my account.See you in 2086 to close it again.

I had an issue with a welcome offer and…

• I had an issue with a welcome offer and Michael the customer service support helped me out massively. In the end it was all resolved and I am happy with my experience.

Kaylan Chat advisor got my welcome bet…

• Kaylan Chat advisor got my welcome bet fixed thank Betano I will be a customer for as long as yous will have thank you Anthony Harvey

I didnt receive my welcome offer but...

• I didnt receive my promotional bonus--I think there was a problem at sign-up. I contacted the live chat (which Ive had terrible experiences with on another bookies site before) and they were great. Mackie ensured that I received my bonuses and everything was good.Website has a nice clean and modern interface and is easy to use.

There was a problem with my welcome…

• There was a problem with my welcome bonus so contacted support chris assured me it would be resolved and it was done quickly.

The company is true to their words

• The company is true to their words. If the say they are offering you a free bonus indeed you will get it if you follow the instructions. Their customer support is top notch always ready to assist and they will not go without satisfying you. Thanks to Kaylan- one of their agents he was very helpful and resolved my query to my satisfaction in good time.

Gary was very helpful in explaining…

• Gary was very helpful in explaining betting terms to me

I had a lossed bet today

• I had a lossed bet today that should have been classed as a void bet i wouldnt have known this but one of my friends had the same bet with a differnt bookmaker and he was given a voidI message Betano and the chat bot and then Pavol sorted it out and I got a full refund 🙂

Took a while to be verified but they…

• Took a while to be verified but they obviously take regulations serious which is good and they are busy after advertising at the Euros. Really good site but the main thing is the excellent customer service. Just spoke to Chris on live chat who was very helpful. Will be using this site as my main bookies now.

I would literally give this betting…

• I would literally give this betting site not even one star. Verification process is absolutely shocking. Quick enough to take my money but as they will not allow me to upload my information they need which by the way is way over the top! They wont give me my money back! Stay well clear. Theh owe me freebies as well as cash and they will not allow me to use it or withdraw it. Dreadful dreadful company. Another poor point is their customer service is an utter shambles they leave you waiting for hours and they do not help in any way whatsoever. Fraud company

Excellent service

• Senior service agent Chris was very helpful and prompt when assisting me this evening with my issue sorted very quickly..

Thanks Pavol.

• I contact the chat as I hadnt recieved free bets seems I opted into something else. But Pavol helped and applied the sign up option that i thought Id followed. Great service no quibble. Thanks .